"Only problem was the wait time to speak to anyone. Had to do call back option twice before it worked."

"Very friendly and knowledgeable"

"Your customer service people are fabulous."

"first time that I have a problem with my rewards and a sale combo. He helped me out and I got what I wanted a couple of days later!! He was Great!!"

"VERY HELPFUL AND ABLE TO GIVE GOOD INFORMATION"

"no problems. very pleased overallVery understanding and pleasant"

"Customer service is always very helpful and courteous."

"There was quite a bit of background noise in call center. Possibly it was conversations with other callers. This made it difficult to understand the person I was talking to."

"As always, I was able to speak to someone with minimal wait time. The result is always the same, prompt and effective service."

"I was overall extremely dissatisfied by the 2 phone calls and 30 plus minutes it took toMake an exchange on the phone. One callWas 22 minutes—for a simple exchange. Both people were nice and promised so would get an email confirming the exchange for the same item one size smaller with the same price as for the larger item. It never happened!!!! For the first call I got an email which had a higher price; for the second I got nothing, even though the friendly guy promised I would. I have never had such ineffective service from Talbots. Throughout both were polite na friendly—but neither could do a simple exchange. They could not do the math to match the price I had paid—but why did they even have to do that when it was simply an exchange. When I did receive rhe smaller sized item—there was no receipt. So I went to the local store to find out what I had been charged. Granted, the pricing was perhaps a bit tricky—40% off the highest item, which this was, plus birthday discount."

"Love the selection of your merchandise,although prices are rather high."

"Would like the Manhattan Beach store reopened. It's thard to shop online and the PV store doesn't carry a decent assortment of small petite sizes."

"She made the directions for what to do clear and easy to follow."

"Representative was cheerful and professional"

"The customer service personnel was very kind and helpful."