"Ordered an item, sent to wrong address, returned to sender, Talbot corrected but then said the item was no longer available. So because of your address in mailing, I lost the item that my wife wanted."

"I was originally having a problem placing an order on line, but discovered it was an issue with my Bank’s credit card, so after that problem was resolved, I placed the order with your representative on the phone. This went very well, she was super competent. I haven’t received the items as yet, but I’m sure it will be as ordered."

"I love the classic style associated with Talbots. I love the longer sleeve length in your t’s."

"Although my item seemed to be marked correctly, the wrong one was in the pkg."

"Very helpful.I had made an order on line with no clarification from Talbots. Seems my order did not go through. Just hope I wasn’t scammed!"

"I was pleased with my phone experience, especially that there was not a long wait time. The associate did an excellent job. Unrelated to this phone order, I wonder if Talbots could consider offering more dresses and skirts to wear in the winter that are not knit and that are appropriate to wear professionally. (Although I am retired, I am still professionally active.)"

"Associate was very nice and helpful"

"I can't ever remember having a bad experience with one ofyour agents. They appear to be trained well and courteous."

"phone call was good . I was unabke to place order online clitch"

"If I place an order and you incorrectly fill it, I should not be expected to return it to the store which is a 30 minutes one way drive for me. When I expressed my displeasure, turns out the associate emailed me a label for me to return the incorrect item via mail but she didn't offer that until I expressed by displeasure at being expected to drive to a store to make the return - - it wasn't my error. I also did not like that I was charged for reordering the item and can only hope that I will receive a credit for the returned item (which was marked final sale and could not be returned - but again, it isn't what I ordered)."

"Karen was so helpful and kind during the call. I know it was probably very frustrating to have to reorder my entire order of 20 items but she did it with patience and persistence to make sure everything was correct!"

"Excellent service over the phone: friendly, helpful, conversational, efficient."

"I have been a loyal Talbots shopper for over 40 years. I wish more items came in size tall, or L, as you call it. Talbot’s fashions are terrific for tall gals, as the waist and sleeves are perfect, but for pants and jeans we need a 34 inseam and there are very few offered by Talbots. Offer more in Future please!"

"So happy your salesperson spoke perfect English."

"My phone experience with the phone associate was great. In the last ten yrs or so the merchandise at Talbots is cheap and unappealing. I had a gift certificate to use and so that’s why I recently purchased an item. These days I never buy anything from Talbots. It’s too bad because the quality and classic styles were just great, I could always find wonderful items to purchase."