"Associate was friendly and helpful on resolving the issue."

"The agent was pleasant, knowledgeable and quick."

"clerks at acton store are wonderful wonderful."

"I love shopping at Talbots be it in-store, on-line or via phone. My favorite Talbots shopping experience is in-store at the Gig Harbor, Washington store. The Customer Associates led by Anne Smith, Store Manager are outstanding! The Associates are knowledgeable about the product (s) and of the new season offerings look best on me. Each time I shop at the Gig Harbor Talbots store is like a Personal Shopper experience, whether I schedule an appointment or just pop in to browse."

"Very helpful with your sale promotion."

"The lady that helped me was very polite and courteous. She listened to my problem and said oh, yes I can help you. She quickly sent me a return label on my g-mail and prepared my order for the exchange. I received updates on my new order and my return order. She explained my new order would be charged to my card and the exchange would be processed to my card in 2 to 3 weeks. She was most helpful and answered all of my questions."

"Your website is terrible….it won't let me use my password…customer service couldn't figure it out either..I have to call to place order.."

"bEST STORE EVER can't FIND ANY Best store ever!! Can't find a store to compare Thanks to all of you for the great jobs you have done'"

"Great Company to work with & beautiful clothing!!!"

"Your employees have no idea what a credit on one’s account means. I had to explain this 4 times to the employee and became very frustrated by her lack of knowledge. Most employees for your company are now foreign and do not speak good English which is annoying to say the least. The time on hold to put an order in is also ridiculous. I am no longer impressed with the styles and prices of your products!,,"

"I have been pleased with the experience any time I have had to contact Talbots. Most of the associates are helpful and friendly."

"I did not have a good experience the first time with chatting online. The employee by the name of Rodrigo never called me back or followed up. I then called and got a Talbots employee and she was so nice and resolved it I don't remember her name"

"I basically had a terrible time with your automated service. I was very frustrated. Last month I called to pay the full balance. They gave me a number I paid. It was off by $2.00. It took a long time to be able to pay the $2.00. I felt that there was no need to keep in an automated loop. Plus the $ 2.00 was due to your error."

"I absolutely love Talbots; the clothing, the associates, and the ease of shopping in the brick and mortar."

"Her customer service was exceptional."