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Product & services pricing
3.34/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.34/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
5/5

2023-10-03

Great Great Place To Do Business

"These guys are awesome. They were quick to respond to questions regarding my order. The order was shipped when they said it would be shipped and it arrived when they said it would arrive - in fact it arrived a day early.

The product is well made, it was exactly as described and depicted. We are very happy.

We high recommend these guys.
"


Rep reply posted 2023-10-04
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review!”


Verified
5/5

2023-09-27

Great info from Scott

"I found what I thought I wanted for our church. Call and spoke to someone by the name of Scott. Very helpful and very knowledgeable. I thank him for his help earlier today."


Rep reply posted 2023-09-28
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! ”


Verified
1/5

2023-09-27

Popcorn Machine was a waste money

"Popcorn machine broke down after only a few use. Shipping is so expensive and took way too long."


Rep reply posted 2023-09-28
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am sorry to hear that your popcorn machine has broken! Please reach out to our customer solutions department via live chat or email at help@webstaurantstore.com so they can take a look at the order and see if there is a warranty on the unit. We look forward to hearing from you! ”


Verified
1/5

2023-09-22

Shippi

"Didn’t show shipping until after I hit order. Ridiculous shipping cost.
No way to cancel order
"


Rep reply posted 2023-09-22
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-09-22

EXC!! TaaDah !!

"Prompt delivery. Great condition. Just what I needed. "

Detailed Review Benchmark + -
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Rep reply posted 2023-09-22
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-09-18

Consistent high quality

"I've been ordering from webrestaurantstore.com for a number of years, and I've always found their merchandise to be of high quality, and shipped as soon as possible per my instructions."


Rep reply posted 2023-09-18
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-09-16

Great timely service and good product

"Received the drinking glasses I ordered. All were in good condition. No complaints dealing with this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-18
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review!”


Verified
3/5

2023-09-14

"Shipping to much for teacher's "


Rep reply posted 2023-09-14
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-09-12

The absolute best!

"Their catalog is extremely large and has options to fill all of your food and beverage needs. I've also had great shipping experiences with them as well and you can't beat the prices!!"


Rep reply posted 2023-09-13
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
4/5

2023-09-12

"It says it is going to be free shipping and then you charged me for shipping!!
Not very happy about that!!
"


Rep reply posted 2023-09-12
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Shipping charges are posted on the checkout page above the subtotal of the cart for your review before processing your order. If you have any questions on shipping charges please feel free to reach out to our Customer Solutions Department. ”


Verified
5/5

2023-09-11

CUSTOMER SERVICE ABOVE AND BEYOND

"Like everything else, there have been issues the past two years with products, it may be availability, shipping delays, or less than quality. The online CSRs I have dealt with are always professional, and efficient, and go above my expectations for getting the issue resolved. "


Rep reply posted 2023-09-11
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-09-07

"YOU GOT TO LOVE TO ORDER YOUR NEW PARTS FROM HERE AND BE UP AND RUNNING IN 1 TOO 2 DAYS WOW THANK YOU AGAIN"


Rep reply posted 2023-09-11
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
2/5

2023-09-03

"I had a promo code and it said I did not have a cart or id - I can’t remember exactly but it was ridiculous
For shipping charges it would be nice to accept any little help with high price
Won’t be using this site again
And also no PayPal to use
"


Rep reply posted 2023-09-11
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
1/5

2023-08-30

i feel screwed

"i did my newest order. i keep getting sale codes in my e-mail. i try them, and they are removed. no sale price. in addition, you keep adding pumps to my cart, which i do not want. slippery tactics. you have become typical modern business. take, take take. i am sick of it."


Rep reply posted 2023-08-30
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am sorry you were unable to use your promo codes! Please feel free to live chat with us, or you can email us at help@webstaurantstore.com, and our Customer Solutions Department will assist you with any questions you have regarding the codes. ”


Verified
5/5

2023-08-28

"Ordering was very easy and items arrived I was very pleased "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-08-29
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”