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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-11-02

DISPOSABLES PRICED HOW YOU THINK THEY SHOULD BE

"WebstaurantStore is the most reasonable and fair priced of anyone selling disposables. These are things we throw away people!!! Webstaurant is 1/3 the price of my food service purveyor"


Verified
4/5

2018-11-01

Shipping confused

"Checking out...repeat customer...window popped up regarding shipping free etc then closed without a chance to inquire."


Verified
1/5

2018-11-01

Terrible packaging & Customer Service

"I ordered a set of six martini glasses and, when they arrived, one glass was broken off at the stem. While the box containing the glasses was wrapped in bubble wrap, the glasses had no wrapping of any kind. The box had cardboard dividers but the glasses were allowed to move in their compartments. I was amazed that only one glass broke. When I contacted customer service, they would only refund the cost of the individual glass and refused to pay for the prorated $20.00 shipping cost. When asked to replace the broken glass, they refused and said they don't ship just one. Won't be doing any business with this company again..."

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Rep reply posted 2018-11-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your question, Len. I apologize that your order arrived damaged. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If you experience any issues with your order upon delivery, please let us know as soon as possible and we will get this resolved for you. You can reach out to Help@WebstaurantStore.com for assistance with damaged orders, or questions about future orders.”


Verified
1/5

2018-10-29

STAY AWAY FROM THIS COMPANY IF YOU ARE IN CANADA

"Webstaurant does not provide any warranty on appliances in Canada. I purchased a waring double waffle cone maker which after conversion/duties/taxes cost me $700 CAN… This appliance broke down 3 months later and they cannot help me what so ever, they refuse to repair the product or replace it . so if your in Canada i highly recommend buying within Canada or from a more reputable company with real customer service. "

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Rep reply posted 2018-11-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review, Brianna. I'm sorry for any frustration. While I am not able to pull up the specific item you are referring to, I was able to find Waring's warranty information that we provide on each Waring product's web page: "Parts are subject to a 90 day warranty. All warranty claims are subject to manufacturer discretion. Warranty is not valid on any product leaving the U.S." For your situation, I would recommend you find a local technician that can repair the unit for you. Depending on the item you purchased, you may be able to purchase replacement parts. This can be found on the item's page, on the right side of the screen under "Looking for Replacements?" If you ever have any questions about a product, please reach out to us through our online chat or through Help@WebstaurantStore.com and we will be able to help.”


Verified
5/5

2018-10-29

Lighting the night up with Luminaries

"Very easy to order. We had an issue at check out but it was on our end with the correct billing address. Once that was resolved it was super easy!"


Verified
5/5

2018-10-29

"Always well stocked and fast delivery.
You guys get a D for wrapped compostable straws
"


Verified
5/5

2018-10-27

Seamless Order Process

"Easy to understand order process. I did not have to retype information three times like many other web-based web stores order methods make me do because of one small mistake. I was allowed to "make the mistakes" and "correct them" easily without hassle.
That"s a big thing to me!
"

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Verified
1/5

2018-10-26

Damaged Goods

"I ordered 300 Ice Cream Cones on September 28 with an expected delivery of 4 or 5 days. Previous reviews said there were some broken cones, but it was acceptable considering the product. My event was on October 6 and the package arrived October 10. That wasn't good. I had reason to use the cones on October 25, so I opened the package (that had been sitting undisturbed since the 10th) and they were severely damaged. I didn't count, but at least half of them were broken. Do not use this company if you have a time sensitive order or it involves ice cream cones."

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Rep reply posted 2018-11-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review Roberta. I apologize that you did not have a positive experience with shipping on our site. I do see that you ordered this with ground shipping. While we do offer estimates for the ground shipping transit time that is accurate, ground shipping is subject to delays. If you have a specific need by date, we do offer guaranteed delivery dates if you order with expedited shipping. You can find the cost of the expedited shipping on our cart page. If you have any questions please feel free to email us at help@webstaurantstore.com. ”


Verified
5/5

2018-10-26

A+

"Great price excellent service and very fast to ship shipping was quick to. I was quite impressed ordered on 23rd recieved on 25th with regular free shipping "

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Verified
5/5

2018-10-25

Chat Now reps are the best!

"I have used the Chat Now link more than one time and the customer service reps are very efficient and always get me the info I need."


Verified
5/5

2018-10-24

"Fine sturdy quality! Chafers have a nice professional look, very pleased with my choice, and would order from this site again!!!"


Verified
5/5

2018-10-24

This store is the bomb! Best service ever!!!

"I have purchased many products! The customer service is unparalleled!
I just purchased the ARY VacMaster Pro 350 with the 12" bar. I've worn out several other products from other stores. This one looks great & I can't wait to put it into turbo-boost!
Thanks, Again!
"


Verified
1/5

2018-10-24

you are on your own

"You always get what you pay for, low price equals low quality Chinese products"


Rep reply posted 2018-11-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello, and I apologize you are not happy with the quality of your order. Please feel free to reach out to our Customer Solutions team at Help@Webstaurantstore.com and we would be happy to look into this for you and help come to a resolution for you. ”


Verified
1/5

2018-10-22

Waiting patiently

"Never order for them if you need something in timely manor 35203117or don’t mind waiting till the three week"


Rep reply posted 2018-11-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello, and thank you for your review. It looks like the item you ordered shipped directly from the manufacturer who reports a 7-10 business day lead time. We list the estimated lead time of the items on each item's page, under the price of the item. We do also provide an update via email with the estimated ship date and then tracking information when the items ship. For items that we stock, normally we are able to ship within 1 business day. If you have any questions about the lead time, please feel free to email us at help@webstaurantstore.com. ”


Verified
2/5

2018-10-20

"way to much shipping charges
"


Rep reply posted 2018-11-07
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”