"I ordered a vacuum sealer from Webstaurant store. It turned out to be the wrong product. I attempted to return the product less then a week after purchase in which I was informed that they would not return my product.... So, apparently I am stuck with a $700 vacuum sealer that will not work with what I need it for.... As I looked at other reviews, apparently this is a recurring theme with Webstaurant…. I wish I would have read the reviews before I purchased... Oh and try to speak with a supervisor....Good luck, apparently they don't have a supervisor to talk with....Beware and know exactly what you are getting before you purchase anything from them because if you get it wrong you are stuck.... Or like the lady told me, 'we are a wholesaler of restaurant products, you can resell it for a lot more then you bought it for'... lol, what a joke!"

"I requested my table to be cut to a shorter size, little did I know that meant I would not be able to check out like normal. It took some time and chatting with a few different people, but I was finally able to get my table ordered! I am very anxious to receive it, I already have one and it is a great table. Hoping to love this one the same!"

"Why is it so difficult to be compassionate and help out a children's nonprofit with a discount. We do not make a profit on our services and we help hospitalized children/teens and children's hospice to create art to heal. How unfortunate that it must always be about making a profit. We are so disappointed. "

"The shipping was more than twice what the merchandise cost. That was very shocking, especially since I know the items do not weigh very much.
Once I get the merchandise, I will submit a review of that."

"I have been a repeat customer for over 3 years and I will continue to order from WebstaurantStore!!!
It’s good quality but really affordable prices. "

"I have had many things from the WebstaurantStore and their service is wonderful! They ship quickly and when something wasn't right they replaced it immediately. Customer service is impeccable in every way and their products are great."

"shipping is way to high! "

"Easiest web site to find your items, quick concise descriptions, excellent pictures with clear side views, very competitive item prices, along with reasonable shipping when compared to other suppliers. Really responsive live chat, Olivia B. has your answers!"

"Have been using WebstaurantStore.com for a few years now and they always deliver! Have bought smallwares, paper goods and a even major equipment replacement and not a problem yet."

"Very happy with the products and variety this site offers."

"I ordered 16 & 10 1 gallon Penny Candy Jars came intact the rest shattered. No place on their website can you claim damages. I am doing the website go around looking for a place to enter pic & claim for 6 broken jars. I have tried for a month now. "

"thank you for Your ecelent Prducts at excellent prices. I am a small food vender and rely on you prducts on a everyday baces. Thank you"

"On 8/29/18 I placed an order with them for a vacuum packaging machine and some bags. Before placing order I contacted company and was assured items were in stock. When package arrived I only received bags, no machine. I immediately contacted company and was told machine was in the shipping dept. now being packaged for transit and that I should receive shipping confirmation on 8/31/18. I never received shipping confirmation but instead receive email on 9/1/18 stating item was out of stock with no date of when they expect to item back in stock. Mind you the company charged my credit card for the entire amount of the order. I contacted customer support to ask what happened. I was told at time of my order item was in stock at Georgia location but due to logistics my order was routed to Nevada warehouse which did not have item. I can request item to be shipped from Georgia location but it would take another 10 days or so to complete. I asked why was I told inaccurate information and why was my order not routed to warehouse that actually had product. I was told they have no control of logistics and had no answer for why I was given incorrect information. I canceled order and was assured a credit would be issued in 48hrs to my account. It has now been 4 days and no credit has been issued. I contacted customer service on 9/6/18 and was told they do not see credit being issued and will research and get back to me. I do give them credit for having the chat feature on there site but the information provided at times was less then accurate. Be wary of their warehouse issues and don't trust their webstore to provide accurate information about what is available.

Update, I received email from customer service today 9/6/18, that in fact no credit had been issued as previously stated by customer service. The new representative did state that he process the credit and it should appear on my card in the next 1-3 days. I would like to believe him but the companies track record so far has been less then stellar when it comes to telling the truth. "

"We found Webstaurant when we opened 5 1/2 years ago. We order everything from them. Their products are priced right and of great quality. If we ever run into a problem with a product, customer service always takes care of the situation immediately. Shelly Pie highly recommends Webstaurant! "

"In addition to sending me melted chocolate twice/incorrect order once, they wanted me to pay extra for shipping being that in the summer months "they have a problem with chocolate melting in transit." Ratheebthan seeking to package correctly with ample ice packs, they would rather seek additional funds from small companies. No thanks. I'll take my business to a company that values the overall customer experience; I recommend you do the same."