"Ordered and selected items you want is EZ, but the cost of shipping are too high in my opinion!!!"
"We have been using Webstaurant for a number of years. We have found this site to be very competitive with all the other restaurant suppliers. The shipping is usually very timely and if we do have a problem, their customer service is excellent. The only thing that could be better is the shipping costs. I find it pretty high. Sometimes they do have deals on shipping cost, but i wish it was all the time."
"This has been an awesome experience. The products & people seem to over deliver every time. I'm so glad that I found them! "
"I would order a lot more if shipping cost where lower. "
"love it good for my husband and I to save on food it comes in handy for left overs freezing food"
"I love everything I have ordered from webrestauurante!"
"I have NEVER had a bad experience with this company. They have great prices & excellent service."
"Ordered a convection oven that turned out to be too large. Upon arrival I contacted support immediately asking to exchange it for a smaller one. I was informed it would cost me 25% and it would be store credit. Lesson learned, we’ll shop elsewhere for our business "
"Email with questions were promptly replied and the phone call I had about payment was cheerfully resolved."
"My wife and I just opened our restaurant. We've been dealing with Webstaurant for practically all of our equipment (99%). and I have nothing be great things to say about them. The orders are shipped promptly and the one time I had to deal with customer service the experience was fantastic. Highly recommend."
"They must be paying their fulfillment employees in gold to charge me so much over the actual shipping cost."
"I bought a cancer back from them and used it once and realized it wasn't what I expected or needed and they refused to return it for the original price or any price for that matter. just know if you buy something and you don't want it you better leave it in the box and not use it. 30-day returns my ****."
“Hello Justin, I'm sorry that you were not satisfied with the items you ordered. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. If the items are used, we do not accept the items back for a return. If you have any questions about issues with an item, please feel free to email us at help@webstaurantstore.com. ”
"I have used this company for a year now to purchase fondant for my small business. The price is great for the product and the shipping is very fair, but you get what you pay for. Per their site it says I should get my product within 4 days of processing the order. I receive it 10 days later, sometimes longer. I contacted customer service via the chat and when the agent's solution was "just choose expedited shipping and we'll get it to you in 3 days". Are you serious... so pay $130 shipping on $80 worth of fondant? That woman was clueless at best. Other than that she said she didn't have a solution. Wow!!! If you advertise it then you should definitely honor it. I often wait 3 days just to get the confirmation email that my order was received and then it takes 2 days for the tracking information to show up. But hey, you get what you pay for.... "
“I apologize that you did not have a positive experience with shipping on our site. I do see that you ordered this with ground shipping. While we do offer estimates for the ground shipping transit time that is accurate, ground shipping is subject to delays. If you have a specific need by date, we do offer guaranteed delivery dates if you order with expedited shipping. You can find the cost of the expedited shipping on our cart page. If you have any questions please feel free to email us at help@webstaurantstore.com”
"The concept is great! But they need to work out the kinks. Not sure what is up with the customer service philosophy, but it is terrible! I still buy from them because the product and price are right. But I just have to keep in mind that I will get no where if I have any issues with my order."
"We have been using WebstaurantStore since we have opened for business. Very good service and pricing. Only concern is returning item is a little pain. But rest is great and great savings. Very convenient "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”