"I only wanted to buy chocolate wafers for candy making. The chocolate was just over $100 and the shipping was $21. Kind of crazy, and don't make good for future orders"
"Quick and easy to get my case of coffee cups and lids!"
"This is my go to site for all my cooking, baking & dining needs. WebstaurantStore process orders fast, customer service is friendly & very helpful."
"Fast check-out. Easy to find product. "
"I save so much on items and even more so when I use the Platinum Plus
"
"I love shopping at Webstaurant very convenient and good prices for most items."
"Great products and prices. The only bad thing I can say is shipping, boxes come crushed a lot of the time, they put a small product in a huge (seriously huge) box not even 1/10 full and waste air packets. Some boxes are Frankensteined together and you can tell the damage to the box was from before shipping. Don't want to say too much negative because I seriously use them at least once a week because of great products. "
" Shipping cost was 50% of the item cost. This will probably be the last order"
“Hello and thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Webstaurantstore always support us, "
"Hard to give a review until I recieve product. You did an excellent job taking my money."
"So far it has been a good experience when ordering, products have arrived very quickly. I am hoping for the same quick processing and delivery so I get these items before Thanksgiving.
Return Customer"
"Needed to replace a beer cooler at one of our busiest locations. They said they had something similar in stock and it would ship out in 48 hrs and be delivered in 3 to 5 days. Received a confirmation email that it was shipped the day after the order was processed - so far so good. Then it sat for 6 days with no activity. A week later I received an update that it would be an additional 10 days. Brought this to Webstaurants attention and they said sorry but the deliver is out of our control however if you refuse delivery you will have to pay shipping both ways and a 20% restocking fee. Restocking fee?? They didnt even stock it in the first place! They are simply middlemen who, apparently, will promise anything to get a sale and will not stand behind their word. Ive had much better luck with Tundra and some of their other competitors.
Updated 11/14/18
The unit arrived today. A week late. The driver left it on its side - a big no no for refrigeration products - and in doing so dented the stainless steel top! They also forgot to ship the wheels! Save yourself a lot of time and frustration and just buy elsewhere."
“Hello James, I'm sorry there was miscommunication in regards to the length of time your order would take to arrive. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. A carrier shipment, such as yours is subject to the possibility of delays, however we do provide the tracking information to you when the items ship to be able to follow the shipment. If you ever have questions about the transit time or where a shipment is in the delivery process, please feel free to reach out to us at Help@webstaurantstore.com. ”
"Ordered and selected items you want is EZ, but the cost of shipping are too high in my opinion!!!"
"We have been using Webstaurant for a number of years. We have found this site to be very competitive with all the other restaurant suppliers. The shipping is usually very timely and if we do have a problem, their customer service is excellent. The only thing that could be better is the shipping costs. I find it pretty high. Sometimes they do have deals on shipping cost, but i wish it was all the time."
"This has been an awesome experience. The products & people seem to over deliver every time. I'm so glad that I found them! "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”