"I had been buying butcher paper from WebstaurantStore for about a year and a half to place on tabletops over linen in my restaurant. I suddenly noticed that the quality had changed dramatically for the worse. I contacted WebstaurantStore and they asked me to provide pictures and video, which I did. In the end, they just blew me off and left me with 4 rolls of paper that is useless to me."
"I’m currently opening 3 bakery shops. I had so far spent $12k in machinery and supplies. Aside from the insane shipping fees, I had to return one equipment that I didn’t really need. They had me pay for the return shipping cost out of pocket after spending nearly $15k between equipment and supplies and their horrible “plus” program. Upon receiving my return they sent me another email with the refund less than the original email I received from them. I asked why there was a difference and they said they were “charging me for shipping fees.” I let them know I paid for the shipping myself and they asked me for proof of receipt. I received the refund and they did not refund me the original amount they were supposed to. On top of that, every box I received from them was poorly packaged and came destroyed. I took pictures of the condition of the boxes DO NOT DO BUSINESS WITH THIS COMPANY. All they care about is taking the clients money and have no care and respect for the product the client is purchasing. The worse service!"
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"This place is great for businesses. While shipping is high for little orders, they told me they are setup for large bulk restaurant orders. It’s true, shipping is much better the more you buy. Thinking about getting free shipping membership based on how much I order "
"WebstaurantStore is the most reasonable and fair priced of anyone selling disposables. These are things we throw away people!!! Webstaurant is 1/3 the price of my food service purveyor"
"Checking out...repeat customer...window popped up regarding shipping free etc then closed without a chance to inquire."
"I ordered a set of six martini glasses and, when they arrived, one glass was broken off at the stem. While the box containing the glasses was wrapped in bubble wrap, the glasses had no wrapping of any kind. The box had cardboard dividers but the glasses were allowed to move in their compartments. I was amazed that only one glass broke. When I contacted customer service, they would only refund the cost of the individual glass and refused to pay for the prorated $20.00 shipping cost. When asked to replace the broken glass, they refused and said they don't ship just one. Won't be doing any business with this company again..."
“Thank you for your question, Len. I apologize that your order arrived damaged. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If you experience any issues with your order upon delivery, please let us know as soon as possible and we will get this resolved for you. You can reach out to Help@WebstaurantStore.com for assistance with damaged orders, or questions about future orders.”
"Webstaurant does not provide any warranty on appliances in Canada. I purchased a waring double waffle cone maker which after conversion/duties/taxes cost me $700 CAN… This appliance broke down 3 months later and they cannot help me what so ever, they refuse to repair the product or replace it . so if your in Canada i highly recommend buying within Canada or from a more reputable company with real customer service. "
“Thank you for your review, Brianna. I'm sorry for any frustration. While I am not able to pull up the specific item you are referring to, I was able to find Waring's warranty information that we provide on each Waring product's web page: "Parts are subject to a 90 day warranty. All warranty claims are subject to manufacturer discretion. Warranty is not valid on any product leaving the U.S." For your situation, I would recommend you find a local technician that can repair the unit for you. Depending on the item you purchased, you may be able to purchase replacement parts. This can be found on the item's page, on the right side of the screen under "Looking for Replacements?" If you ever have any questions about a product, please reach out to us through our online chat or through Help@WebstaurantStore.com and we will be able to help.”
"Very easy to order. We had an issue at check out but it was on our end with the correct billing address. Once that was resolved it was super easy!"
"Always well stocked and fast delivery.
You guys get a D for wrapped compostable straws "
"Easy to understand order process. I did not have to retype information three times like many other web-based web stores order methods make me do because of one small mistake. I was allowed to "make the mistakes" and "correct them" easily without hassle.
That"s a big thing to me!"
"I ordered 300 Ice Cream Cones on September 28 with an expected delivery of 4 or 5 days. Previous reviews said there were some broken cones, but it was acceptable considering the product. My event was on October 6 and the package arrived October 10. That wasn't good. I had reason to use the cones on October 25, so I opened the package (that had been sitting undisturbed since the 10th) and they were severely damaged. I didn't count, but at least half of them were broken. Do not use this company if you have a time sensitive order or it involves ice cream cones."
“Thank you for your review Roberta. I apologize that you did not have a positive experience with shipping on our site. I do see that you ordered this with ground shipping. While we do offer estimates for the ground shipping transit time that is accurate, ground shipping is subject to delays. If you have a specific need by date, we do offer guaranteed delivery dates if you order with expedited shipping. You can find the cost of the expedited shipping on our cart page. If you have any questions please feel free to email us at help@webstaurantstore.com. ”
"Great price excellent service and very fast to ship shipping was quick to. I was quite impressed ordered on 23rd recieved on 25th with regular free shipping "
"I have used the Chat Now link more than one time and the customer service reps are very efficient and always get me the info I need."
"Fine sturdy quality! Chafers have a nice professional look, very pleased with my choice, and would order from this site again!!!"
"I have purchased many products! The customer service is unparalleled!
I just purchased the ARY VacMaster Pro 350 with the 12" bar. I've worn out several other products from other stores. This one looks great & I can't wait to put it into turbo-boost!
Thanks, Again!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review, Jeanne. I'm sorry that the butcher paper changed from when you purchased it last. On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you. I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at Help@WebstaurantStore.com.”