"Navigating the website was easy, and I quickly found exactly what I was looking for. The pricing is great, and I'll certainly be back again. "
"They always have what I need in the quantity that I need. I can order a small amount and try the product to see if it fits my needs, LOVE THIS PLACE "
"I loved how easy checkout was, no hassles or confusing information.
Im looking forward to my next order."
"This company is great to deal with . Web sight easy to use , and easy to pay a get away !! "
"went right to what I needed"
"everythin, but your shiipping is too expensive and too long and no return policy"
"We recently ordered a 2-door reach in frig from the Webstaurantstore.com. It was received in about a week and arrived in perfect condition so now that we need a freezer, Webstaurantstore.com was our first choice."
"thanks webstaurant i would be eating beans and rice for months off of mismatched plates if it weren't for you"
"First time using WebRestaurant but I have heard from other business owners that this sight is easy and prices are competitive."
"Very easy to find what you're looking for. Shopping costs **** badly "
"I just spent $800 on appliances only to get an email the next day like "oh, we don't have these, we'll get them to you whenever we feel like it, we're not sure what month it will be but at least three months out. Yes, we know we said we'd send it in one day at the time of purchase. No, we don't think that's a binding contract."
They also don't want to issue me a refund
The person I spoke with "Katie" was incredibly rude and wouldn't allow me to speak to anyone else at all.
They do not think that promising next-day delivery and waiting a quarter of a year is fraud."
"The quality of the products is quite good, pricing is competitive, and the items are shipped quickly and packed professionally."
"Amazing store, I glad to find you online. Highly recommended "
"Have ordered from WebstaurantStore for a while now. The always have the best prices and great customer service. "
"Everything is fine except $33 is ridiculous for 2 cases of styrofoam. We have no choice due to the pandemic but I will be looking for alternatives."
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry to hear that there was a delay with the items on your order! I reviewed the order that you placed for two chest freezers, and do see that we were able to provide you with an estimated ship date of 5/15. With COVID19, there has been an influx of orders for chest freezers and our stock is regularly being depleted. While some items on our site may state that they "usually" ship in one business day, we do not guarantee ship dates. We did send you an email after your order was placed to inform you that there would be a delay in being able to ship this out, however we did not state "we'll get them to you whenever we feel like it". We do not capture funds until the order ships out, so you were not charged for this order. I also see that you had requested cancellation, which we were able to take care of for you. If you have any other questions or concerns, feel free to reach us at Help@Webstaurantstore.com. ”