"Nice that they are able to ship my item in a rush, but after selecting the shipping option and cost I got to the final check-out and the cost jumped claiming that the company I am having the item delivered to is a residential address. Cost me about $20 more in shipping than they originally offered. Don't know why they changed my zip code to the one for another part of town. I changed it back a few times and the system kept changing it. Hope the item arrives."
"I was searching for a way to provide snacks to volunteers working rescue during the COVid-19 crisis and stumbled upon this website. It was very easy to find and order items quickly. If shipping is as fast as advertised, I will definitely be back for more! Thanks!"
"I was looking for these types of chicken tenders and they had it. It was easy to order and I am satisfied with my ordering online from this company, now I am just waiting on the shipping to deliver, so I can check out my product. I will be making a review of the chicken product with photos as well. Every step was easy for viewing the products and making a payment. I think the shipping is kinda high but other than that I am satisfied with this purchase."
"Never had anything but positive experiences. Products arrive quickly, reliably, and well packaged. Rapid reorder is convenient and the site is easy to use. Everything - cookware, seasonings, disposables, etc. - is top notch quality and the prices can't be beat."
"I had a poor experience with customer service when placing my first order. However, I was able to place another order with no issue. Products are of high quality and well packed. I also appreciate that I can track the status of the order at any time. "
“Thank you for your review. I am very sorry to hear that one of the items was not able to be re-ordered! All of the items on our site are subject to change, and our stock counts are done in real time. It sounds like from the time that you spoke with our Customer Solutions team, to the time the new order was placed, an item became out of stock on our site and not eligible to order. I am very sorry for the inconvenience. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Take order without product at that day and told us to wait another 30 days . Finally don't have any product. "
“Thank you for your review. I am sorry to hear that you are frustrated with your experience. I pulled up your order and I see that this was placed on 5/3 and shipped out on 5/4 and 5/5. There were no items that were backordered or delayed. If there is another order that you are referencing, please reach out to us at Help@Webstaurantstore.com with the order number so that we can look into the situation for you. ”
"great service, found all i was looking for.. "
"Your policy on "discounted"shipping is not clear to me. I hope you have some organic oats and white flour soon."
"When you find an item that is decently priced, it goes away once the shipping is added. "
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"No matter what I need for my business they have it. The prices are great and they ship quickly. I love it when I can get the items I need for my business all at one store."
"Love the product, the shipping cost is ridiculous!!!!"
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns.”
"I just now ordered a tortilla press for $18.99.
After entering my payment info to complete the purchase, another $19.69 was added for shipping. This is very wrong & I do not know how to cancel this misleading order charging me $38 68."
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. When you are in your cart the shipping cost is displayed before you click on "Proceed to our secure checkout." I do see that we were able to get this order cancelled for you. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"The stock pots these people sell are not true to size. I ordered a 24 quart pot and got a 20 quart marked as 24 quart. I ordered a second time and ordered a 32 quart pot and got a 28 quart pot marked as 32 quart! I reached out to these ripoffs when I ordered again, getting them to say in a email that I would not be charged for a return, when they send the pot that is not what they say. Order#50776559 4/1/2020. And Order#50871493 4/4/2020"
“Thank you for your review Mark. I am sorry to hear that there is an issue with the stock pots that you ordered! I reviewed your orders and am not seeing any correspondence that you have had with us thus far regarding the sizing. Stockpots are listed in nominal measurements, and are not an exact measurement. This is an industry standard, and all brands that manufacture items do this same thing. It is better to think of each rating as a “class” size, and use the numbers (20, 24, etc.) as a way to know which one is larger. If you believe that you were sent the incorrect product, please reach out to us at Help@Webstaurantstore.com so we can look into this further for you. ”
"Would like to see emphasis on providing more economical options that AREN’T from China."
"A couple months ago, I purchased a large capacity food dehydrator that would not reach maximum temperature of 160 degrees (it would only go to about 140 degrees). After contacting WebRestaurantStore.com asking for a replacement unit I was told the warranty was void because I used the unit at home and they gave me a link to purchase a replacement part. What a bunch of BS. Using something at home should have nothing to do with a warranty."
“Thank you for your review. I am sorry to hear that there was an issue with your dehydrator! The items on our site are designed for use in commercial locations. Any warranty information is listed directly on the item page so that our customers are able to review it prior to placing an order. It does specify in the warranty information for this Avantco dehydrator, "This Limited Warranty does not cover: Equipment used for residential or other non-commercial purposes." Please feel free to contact us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry to hear that there was an issue placing your order with the correct zip code. I was able to review your account and you have your saved address listed as "Residential." If the address is zoned for commercial use, you can go ahead and update that in your account by changing your saved address type to "Commercial." Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”