"You are thieves, you gave me a bate and switch. first no transportation cost then when I confermed you added an outrageous transportation cost. This company can not be trusted and will never get more of my business.
Mr. Tuttle"
"Appreciated the ease in ordering and the variety of choice.! Disappointed in the cost of shipping, but hopefully a short delivery time will make up for that.
I am confident with the product choice as I have always had a good experience with webrestaurantstore."
"Excellent communication about product availability and options to get what you need when you need it. "
"The site was very efficient. It took no time at all to find what I wanted and put in my order"
"Yes it is true: Great selection, excellent prices, fast delivery!"
"I have placed two orders and got my orders very fast and was able to keep up with my demand of orders. They are very fair in prices and I have priced them against other companies and so forth, they can't be beat in prices. "
"Very easy to use website. A little hard to find some items, and I thought shipping was a little expensive, but overall very good."
"I'm always out to price match and with product price and shipping and handling, this site is a great total price breaker. "
"Chat was fast and informative.
Shipping is extremely high."
"i was able to browse and find the items that i was looking for and the prices are so reasonable. Thank you Webstaurant. Will be ordering more items in the near future."
"In all my dealings with online restaurant suppliers this has to be my worst experience. Ordered a small batch of items which all showed in stock and would ship within one day. I checked my order a day or so later and it showed my items would not ship for an additional three days...they did not communicate this to me and to top it off, it's been 3 days and my items still have not shipped. I understand these are tough times, but if you are going to stay open and take orders post real world delivery expectations. I have tried to communicate with the firm and they hide behind chat boxes...they will not answer the phone, The reps I have dealt with have been curt and rude and could really care less about my order. They still can't tell me when my order will ship...I can't believe a firm like this has no business intelligence to know what's what. If you need something to arrive within a designated time frame I would recommend you stay far away from this organization as you will be sorely disappointed. "
“Thank you for your review. I am sorry to hear that you have been frustrated with our service! We are not able to guarantee the ship dates on our items, and you will notice that our site does not give a guaranteed ship date. If you have a specific need by date, we do recommend that you contact our Customer Solutions team prior to placing your order so we can give you an estimated delivery time frame. I apologize we are currently not available by phone. In an effort to abide by health and safety guidelines our office is closed until further notice, due to COVID19. We are only available via our Live Chat feature (which is open daily) or by email. Since there was no order number provided with this review, I was not able to review the situation further. If you still have concerns, please feel free to contact us at Help@Webstaurantstore.com with your order number. ”
"The categories are well differentiated ,the pictures clear with a good assortment of products to choose from , all together the site is easy to navigate .
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"I have used Webstaurant for many years and they are my go-to supplier for all my business needs. Wide variety of products and supplies, competitive prices, great service, and quick shipping! I highly recommend them."
"hard time getting whole wheat flour now and make a lot of homemade bread and cornbread but like added fiber. I was short on both cornmeal and whole wheat flour and you had what I needed !!! Thanks !!!"
"The items are excellent , price is reasonable, But I wish they had free shipping .specially because I have a small business, and free shipping would help a lot."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Mr. Tuttle. I am sorry to hear that you are frustrated with our shipping costs. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. You will see the shipping cost when you add the item to your cart, so you can then decide if you would like to proceed with the order. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”