"WebstaurantStore sent us the wrong product then didn't believe our company that the wrong product was sent. This is after over 100 orders and spending over $50,000 with WebstaurantStore. They have good deals but beware. They will send you the wrong item and not let you return it."

"Item was $5.00 and postage was $15.00. A small on/off switch that weighs almost nothing. "

"Webstaurant has everything you need, at the lowest prices, especially with free shipping with the plus membership. It may cost some, but the savings are insane if you order even only once a month! "

"Shipping costs are excessive "

"I pay my plus membership monthly but there still have lot products don have plus shipping and I have to pay extra for that or ether find another website with cheaper shipping.. but most product have plus so itgs not bad.. ll give 5 star when I get the plus on everything"

"I ordered on Tuesday and got my product on Thursday! The items arrived quickly and in great condition. So happy with my purchase I just ordered from them again!"

"Concerning: Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet

Customer service stands behind defective product: The sink has bent edges that would leave an air gap after being installed. Customer service tells me: "My product specialists team let me know that this sink is intended be used in the cleaning area of a restaurant where the look of the unit does not matter. It is not intended for a residential setting." Looks does matter in my commercial kitchen where the quality of the kitchen is in part a reflection on me.

Customer service goes on to say: "They are standing by that the bowing of this unit is standard. The bowing of the sink can be corrected by adding caulk around the edges once it is installed." This will be an ongoing sanitation and maintenance nightmare for a commercial kitchen. "Bowing is standard?" Seriously? A professional plumber refused to install this sink because of the bow and the fact that the sink is not designed per standard that would allow for proper installation thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter."

"I have ordered from them three times. Twice I was left with a sinking feeling that I had been ripped off. On one occasion the service was mediocre. So I give them a 1 star rating. If you want details..
1st order contained perishable food, for our restaurant. The thinking was that if they could deliver we would use them as our supplier for these products. I placed the order and it took almost an entire week before they even shipped it. Then Fedex lost the shipment. Another week went by before they would re-ship replacement products. then again we waited for them to actually send packages. It took just over three weeks to get what was ordered. Two additional facts here, when the replacement products arrived they were (out of temperature) they were frozen food products, and they had been packed with a few freezer packs into cardboard boxes. LOL
So we had no idea how long they had been in the "danger zone", and could not very well cook and serve to our customers. Secondly: About another week or so later, Fedex found the original shipments, and delivered the bio-hazard boxes, not to the back door, but rolled these putrid, ready to explode boxes in through the side door, and rolled them right up to the front counter. Let me put it this way, I am a Gulf war Vet and have seen and smelled some decaying flesh before, but this was worse, and in our small family restaurant! Sausage that has been sitting in the back of a truck, or some dank warehouse for a few weeks, does some strange things, the gooo that came out of the edges of one of the boxes may have become a sentient being, I am pretty sure I saw it move. The smell caused an uncontrollable gag reflex. This is the only time I have been thankful that we were not busy. From this I determined that we could not use them with anything perishable, they simply were inept and knew nothing about food safety.

Second Order: We decided to add Fajitas to our menu, and thought it would be neat to serve them in small personal iron skillets, with the wraps and "fixin's" on a plate. I ordered a case of small six inch skillets a variety of seasonings, and a few paper products, nothing that required temperature control. Shipping was high, but I assumed it was the iron skillets fault, shipping was slow again, but no problem. Product arrived some of the skillets had flaws on them like extra metal at forge points, and some had metal in the hole on the handles so you could not hang them, but that is the manufacturer fault, so okay. I thought well this is better I will just use them for non food things.

Third Order: We do some Catering, I am always on the lookout for food carriers. Cambro's are way over priced so I check out alternatives all the time. I found a product on their site call CatorGator and they expound on how durable the carriers are and how well they hold temps. So I order four of them at $38 a piece, they come in a few weeks and I am amazed, these are some type of disposable Styrofoam shipping containers. LOL In fact I had seen these advertised at the local Rose's Dept store a few months back as "Chill Chests" the no Ice coolers as seen on TV for $7 each. :o
So I contact them and try to explain that this is totally unacceptable. The rep was less than friendly and refused any compromise, they expected me to pay shipping and a 30 percent restocking fee. So I would pay $10 each plus shipping to return the $7.99 items. So I guess I am stuck with $155 pile of earth killing Styrofoam.

Save yourself some hassle and money look elsewhere. "

"Ordered glasses that took 3 weeks to be delivered. I no longer needed them after getting them from another company. They said they would charge me %30 ofcost of glasses to restock plus shipping charges.
3 weeks people"

"Mark P was very helpful. It took awhile to get everything rectified but I understand. "

"Great Service. Pink beans are getting hard to find is Sacramento, Ca. in my opinion."

"Only thing I had problems w/was the check out & couldn't find where to put coupon code! Card kept erasing once I'd click to purchase & was worried I'd loose out on my coupon... which I did anyway since I couldn't find where to put it & 12am hit so was afraid to miss out on sale price as well & just sent it anyway."

"I love shopping on Webstaurantstore.com. I can always reach help with a click of a button! Many thanks!"

"for 1.49 Shipping 10 dollars for 1 little key"

"Ended up buying lower quantity item at higher price because they were out of stock on the case. Doesn't seem right that they are out of an ice cream lid in the middle of the summer. When I chatted online they offered me no alternative. I found the lower quantity after searching around the the web totally frustrated and not sure how to get lids for all the cups I had bought. No timetable given to when the product would be back in stock. When asked to speak to a supervisor I was told I need a valid reason to talk to one. Doesn't seem to care much for customers. I am certainly going to consider other alternatives in the future. I switched all my ice cream cups and lids to Webstaurant at the beginning of the season. It didn't even cross my mind that they would run out of product."