ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
5/5

2019-08-14

Easy to use website

"Easy to find product, good pricing."


Verified
5/5

2019-08-13

"Great value. Excellent customer service, guided me through the ordering process and made sure I understood the product I was ordering for our working needs."


Verified
5/5

2019-08-12

"
Very satisfied! Fast delivery and excellent customer support!
"


Verified
1/5

2019-08-04

WHAT GOOD IS THE COUPON

"I have a coupon titled AUGUSTSAVE which allows for Free Shipping over $29.00. I purchased an item for $43.00 but was never given the opportunity to use it. When I live-chatted with an associate, they were unable to help me. She sent me a link and when you clicked on it, there it was I cancelled the order. Not a great experience!"


Rep reply posted 2019-08-05
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. I was able to pull up your order and our applicable coupon codes. While we regularly send out emails with coupon codes, we do not have any codes for free shipping. I am wondering if you are thinking of our Plus program? WebstaurantPlus is our shipping subscription that gives you free shipping on all Plus eligible items as long as the order is at least $29. Plus is a monthly subscription and does cost $99 a month. When checking out on our site, you are able to see the shipping cost before you place your order. I do see that our Customer Solutions team was able to get this order cancelled for you. If you have any other questions or concerns, feel free to contact us at Help@Webstaurantstore.com. ”


Verified
5/5

2019-08-02

Quick Response/Shipping

"WebstaurantStore has fast response to filling orders and shipping out items."


Verified
5/5

2019-08-01

"I ALWAYS find exactly what I need and , exactly what I want at just the right price. Everything ships quickly and correctly. I am NEVER dissappointed"


Verified
1/5

2019-07-31

Terrible Customer Service experience

"First time buying from WebRst.

I receive the items quickly, however the 1 gal containers that stated they were leak-proof on the site are not in fact, leak-proof. In person, I notice the spout and the gallon marker are near each other, so if you fill it up to that height and push in the lid, the lid will push anything around it, up and out the spout. I try to return them online, only to receive an email that some or all of the items are ineligible, which makes no sense. So I call them.

My first time calling, one girl answers, and I begin talking. But then another girl answers, then hangs up. No one calls back. I call again and speak with Wesley. He apologizes but then cuts me off asking for a reference number. At this point I'm not happy with this service.

He then proceeds to feed me lines he's said to hundreds of other customers. "we don't do that, the site picture has the lid like this, etc." He doesn't listen to me, clearly doesn't want to be on this call, and states the obvious, like next time, buy a bigger container....great advice! He basically treats me like I'm the bad guy and he's the victim.

When I state the copy on the site isn't accurate, and I won't be paying to send them back since I'm not at fault, he denies my request. So I ask to speak to his superior and he tells me no. He's the highest one there and the only one who could help me. Okay Wesley. After a bit of back and forth, he agrees to return it at no cost to me. At the end of our convo, I ask him his name and title. It's Wesley, customer service agent. So I confirm that he's just a csr, and there's no one else above him. He says he does have a supervisor but he would be the one to help me, not his superior. So on top of being a terrible agent, he's a liar too. Wesley, you wouldn't believe it, but I too worked at a call center for 3 years, and it was hard but I enjoyed helping people. If you don't enjoy helping people, I suggest you go into something else...like embalming.

I was planning on spending over 20k at this store in the future, but after this ridiculous incident, I won't ever be giving them my money ever again.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-08-01
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review Nicolle. We do record all of our phone calls for quality assurance so I was able to review your order as well as the phone call that was made. I am very sorry that the return was a frustrating process for you. All of our Customer Solutions specialists are given the same decision making authorities as a manager/supervisor. When discussing this situation with our Customer Solutions team we were notifying you that we are able and equipped to handle the situation, not that we were the highest level of authority. I do apologize if there was any confusion in this situation. I do see that the no-cost return was set up for you and you were provided with a pre-paid label that you can use to return the pitchers. Upon reviewing the item page it does not state that the pitchers are leak-proof, and the picture does show where the gallon marker lies on the pitcher. We do provide as much information as possible directly on our site, including detailed descriptions and pictures, so that our customers can make informed decisions when choosing products. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”


Verified
5/5

2019-07-30

Best price, best quality for chocolate chips

"We have a food product that we sell locally in our community. We needed dairy-free, semi-sweet chocolate chips that were high quality at a cost that still allowed us to make a good margin on our product. These chocolate chips from Webstaurant fit the bill. Excellent quality and excellent price!"


Verified
5/5

2019-07-27

Easy Peasy

"Always easy to navigate site and to find what I am looking for. Checkout and order placement are easy."


Verified
3/5

2019-07-26

Sketchy shipping packaging

"The ordering process was good, the fulfillment process was timely., but OMG the shipping boxes are flimsy. I haven't opened them yet, but I'll be reporting any damage and will be expecting a prompt refund."


Rep reply posted 2019-07-29
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If you experience any issues with your order upon delivery, we ask that you notify us within 5 business days of receiving the shipment so that we can resolve the issue for you. We can be reached at Help@Webstaurantstore.com. ”


Verified
5/5

2019-07-23

very easy

"very easy. Should give more options for paring up fry baskets with specific frialators."


Verified
1/5

2019-07-22

WebstaurantStore sent us the wrong product then didn't believe our company that the wrong product was sent.

"WebstaurantStore sent us the wrong product then didn't believe our company that the wrong product was sent. This is after over 100 orders and spending over $50,000 with WebstaurantStore. They have good deals but beware. They will send you the wrong item and not let you return it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-07-23
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review Brandon. I am sorry to hear that there was frustration regarding your order. I was able to review the order that you placed for a utility cart, and based on the pictures that you sent us, it was determined that this item was ordered through a different company. This is not an item that we, or the manufacturer, carries. Please contact us at Help@Webstaurantstore.com if you have any further questions. ”


Verified
4/5

2019-07-22

Postage for delivery unreasonable

"Item was $5.00 and postage was $15.00. A small on/off switch that weighs almost nothing. "


Verified
5/5

2019-07-20

Go for plus!

"Webstaurant has everything you need, at the lowest prices, especially with free shipping with the plus membership. It may cost some, but the savings are insane if you order even only once a month! "


Verified
5/5

2019-07-19

Good service but shipping costs - wow

"Shipping costs are excessive "