"I pay my plus membership monthly but there still have lot products don have plus shipping and I have to pay extra for that or ether find another website with cheaper shipping.. but most product have plus so itgs not bad.. ll give 5 star when I get the plus on everything"
"I ordered on Tuesday and got my product on Thursday! The items arrived quickly and in great condition. So happy with my purchase I just ordered from them again!"
"Concerning: Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet
Customer service stands behind defective product: The sink has bent edges that would leave an air gap after being installed. Customer service tells me: "My product specialists team let me know that this sink is intended be used in the cleaning area of a restaurant where the look of the unit does not matter. It is not intended for a residential setting." Looks does matter in my commercial kitchen where the quality of the kitchen is in part a reflection on me.
Customer service goes on to say: "They are standing by that the bowing of this unit is standard. The bowing of the sink can be corrected by adding caulk around the edges once it is installed." This will be an ongoing sanitation and maintenance nightmare for a commercial kitchen. "Bowing is standard?" Seriously? A professional plumber refused to install this sink because of the bow and the fact that the sink is not designed per standard that would allow for proper installation thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter."
"I have ordered from them three times. Twice I was left with a sinking feeling that I had been ripped off. On one occasion the service was mediocre. So I give them a 1 star rating. If you want details..
1st order contained perishable food, for our restaurant. The thinking was that if they could deliver we would use them as our supplier for these products. I placed the order and it took almost an entire week before they even shipped it. Then Fedex lost the shipment. Another week went by before they would re-ship replacement products. then again we waited for them to actually send packages. It took just over three weeks to get what was ordered. Two additional facts here, when the replacement products arrived they were (out of temperature) they were frozen food products, and they had been packed with a few freezer packs into cardboard boxes. LOL
So we had no idea how long they had been in the "danger zone", and could not very well cook and serve to our customers. Secondly: About another week or so later, Fedex found the original shipments, and delivered the bio-hazard boxes, not to the back door, but rolled these putrid, ready to explode boxes in through the side door, and rolled them right up to the front counter. Let me put it this way, I am a Gulf war Vet and have seen and smelled some decaying flesh before, but this was worse, and in our small family restaurant! Sausage that has been sitting in the back of a truck, or some dank warehouse for a few weeks, does some strange things, the gooo that came out of the edges of one of the boxes may have become a sentient being, I am pretty sure I saw it move. The smell caused an uncontrollable gag reflex. This is the only time I have been thankful that we were not busy. From this I determined that we could not use them with anything perishable, they simply were inept and knew nothing about food safety.
Second Order: We decided to add Fajitas to our menu, and thought it would be neat to serve them in small personal iron skillets, with the wraps and "fixin's" on a plate. I ordered a case of small six inch skillets a variety of seasonings, and a few paper products, nothing that required temperature control. Shipping was high, but I assumed it was the iron skillets fault, shipping was slow again, but no problem. Product arrived some of the skillets had flaws on them like extra metal at forge points, and some had metal in the hole on the handles so you could not hang them, but that is the manufacturer fault, so okay. I thought well this is better I will just use them for non food things.
Third Order: We do some Catering, I am always on the lookout for food carriers. Cambro's are way over priced so I check out alternatives all the time. I found a product on their site call CatorGator and they expound on how durable the carriers are and how well they hold temps. So I order four of them at $38 a piece, they come in a few weeks and I am amazed, these are some type of disposable Styrofoam shipping containers. LOL In fact I had seen these advertised at the local Rose's Dept store a few months back as "Chill Chests" the no Ice coolers as seen on TV for $7 each. :o
So I contact them and try to explain that this is totally unacceptable. The rep was less than friendly and refused any compromise, they expected me to pay shipping and a 30 percent restocking fee. So I would pay $10 each plus shipping to return the $7.99 items. So I guess I am stuck with $155 pile of earth killing Styrofoam.
Save yourself some hassle and money look elsewhere. "
“Thank you for your review. I am very sorry for the negative experiences that you had with your recent orders. I was able to pull up the three orders and take a look at what has transpired thus far. With the first order, for the perishable food items, it does clearly state on our site that shipping will only occur at certain points of the week, due to us wanting to make sure that the products arrive to you in great, food safe conditions. The site does state that for orders placed after Wednesday, they will ship the following Monday. Since you placed this order on a Thursday, it was shipped out the following Monday. Once orders ship out we do send the customer the tracking information and it is their responsibility to keep up to date on the shipment. Once we were notified that your shipment was lost by the carrier, we did enter a replacement order. This was entered on a Thursday, so thus shipped out the following Monday. As for FedEx delivering the original spoiled order, I do apologize. They should have disposed of the product, however this is not something that we would have control over. I am sorry that you had this issue with the carrier though. I am also not seeing that you notified us about the replacement order arriving spoiled either. Please feel free to reach us at Help@Webstaurantstore.com so that we can refund you for the products that were not safe for consumption. In regards to the order about the cast iron skillets, I am not seeing that you contacted us at all about the defective products. Please feel free to send us an email with the pictures and we would be happy to look into this issue for you. In regards to your most recent order, I do apologize if this product is not what you were expecting. These food carriers are listed as expanded polypropylene on our site. This material is a highly versatile closed-cell bead foam, which does have a similar look to Styrofoam. However it is more durable and this carrier is eco-friendly and recyclable. Our company is the only one that carries this particular brand, so anything that you saw locally would be a different brand. Our returns policy and fees are listed on our site as well, for your reference. ”
"Ordered glasses that took 3 weeks to be delivered. I no longer needed them after getting them from another company. They said they would charge me %30 ofcost of glasses to restock plus shipping charges.
3 weeks people"
“Thank you for your review. I do apologize that there is frustration surrounding your order. I was able to view your order and do see that the glasses were being shipped common carrier, due to how many cases were ordered. When you contacted us on 7/1 we provided the phone number to the carrier, as the tracking was showing that an appointment was pending due to you choosing "Call Before Delivery". These glasses did ship out within two business days of placing the order. We are not able to guarantee delivery dates for common carrier shipments (as stated on our site) and do encourage our customers to contact us before placing an order if they have a specific need by date. If you have any questions or other concerns, please feel free to contact us at Help@Webstaurantstore.com. ”
"Mark P was very helpful. It took awhile to get everything rectified but I understand. "
"Great Service. Pink beans are getting hard to find is Sacramento, Ca. in my opinion."
"Only thing I had problems w/was the check out & couldn't find where to put coupon code! Card kept erasing once I'd click to purchase & was worried I'd loose out on my coupon... which I did anyway since I couldn't find where to put it & 12am hit so was afraid to miss out on sale price as well & just sent it anyway."
"I love shopping on Webstaurantstore.com. I can always reach help with a click of a button! Many thanks!"
"for 1.49 Shipping 10 dollars for 1 little key"
“Thank you for your review, Sally. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any additional questions or concerns. ”
"Ended up buying lower quantity item at higher price because they were out of stock on the case. Doesn't seem right that they are out of an ice cream lid in the middle of the summer. When I chatted online they offered me no alternative. I found the lower quantity after searching around the the web totally frustrated and not sure how to get lids for all the cups I had bought. No timetable given to when the product would be back in stock. When asked to speak to a supervisor I was told I need a valid reason to talk to one. Doesn't seem to care much for customers. I am certainly going to consider other alternatives in the future. I switched all my ice cream cups and lids to Webstaurant at the beginning of the season. It didn't even cross my mind that they would run out of product."
“Thank you for your review. I was able to locate your order and see that you ordered the frozen yogurt lids in a pack as we are currently out of stock in the case. I am very sorry to hear that you had to purchase a smaller quantity! As of right now, we do not have an estimate of when this is due to come back into our warehouse. Since this is a busy season for ice cream supplies, it is not always a guarantee that they will be in stock. If you would like to contact us at Help@Webstaurantstore.com we would be happy to look into similar products that are in stock and check compatibility with the types of cups that you typically use. ”
"Tried charging me a $65 re-delivery fee because my restaurant was closed when they tried to deliver. No common email, phone call, or nothing to set up time/date. Good luck with anyone who dares to use this co. The customer service rep told me they are simply a supplier and don’t have control of any delivery responsibilities whatsoever. "
“Thank you for your review Patrick. I was able to locate your order and noticed that you did not choose "Call Before Delivery" on your order. We do send out the tracking information when the order ships out so you can be aware of the estimated delivery date. Common carrier deliveries to commercial locations occur Monday through Friday, typically between the hours of 9:00 am and 6:00 pm. If your business is not open earlier in the day, it is recommended that you choose "Call Before Delivery" when checking out. This free option ensures that the carrier will contact you the day before delivery to set up the delivery appointment time so you can make sure that you are there to receive the shipment. Carriers do charge a re-delivery fee for common carrier shipments. Please feel free to contact us at Help@Webstaurantstore.com if you have any questions regarding the re-delivery. ”
"best prices for party catering supplies, especially if you're the host & the caterer! quality products at value prices."
"I don’t usually like to write negative reviews because most company’s at least try to work things out to a reasonable solution. This company does not own their mistakes or deceptive practices. There customer service is very lacking.
I did a search for a product - unknowingly to me, it produced “similar” items that looked just like what I searched for so I unfortunately assumed it brought up the product requested. They apparently don’t carry the size requested but they failed to clarify that the items brought up were the wrong size and was not what I searched for since they didn’t stock my needed size. So assuming they brought up what I searched for - instead of being told they didn’t carry it and clarifying their options to see if they’d work (that step should be necessary since with online purchasing you can’t see more than just a picture) I made the purchase. When the wrong item showed up, after multiple back and forth attempts with their “customer service” to get the right item or a fair return, their only “solution” was to send an RA with twice the shipping charge of the original shipping and keeping 20% for restocking. This would turn an $85 purchase into a $28 return credit. Apparent, this way they can make a healthy profit on returning the wrong items that their system allowed to be deceptively produced since they didn’t stock the item searched for.
Please search other company’s before doing business with this one-sided company or they will seemingly be comfortable with screwing you over. Just warning
"
“Thank you for your review. I was able to pull up your order and view the correspondence between our Customer Solutions team and yourself regarding what was purchased. I am very sorry that the incorrect straws were purchased. When you use the search option on any website to find a product, if the company does not carry that exact item, any similar products will be brought up. It is then up to the consumer to read through the product details to see if this suggested product will work for them. I understand that you originally searched for "giant straws". The straw that was purchased, does state in the title that it is a "jumbo" straw. In addition to the pictures, there is a detailed description of the product, as well as the dimensions listed. On the item page there is also an explanation for the different types of straws with a diagram showing the difference between jumbo, giant, and other-sized straws. Given that this information is on the site for the consumer to review before placing an order, this is considered a standard return. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions/concerns about your return. ”
"I recently launched my herbs & spice business. Webstaurant Store is quickly becoming one of my favorite suppliers. Quick turnaround time and great product."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Matt. I do apologize that you had concerns with your most recent order. I pulled up the order and was able to review the pictures and what has transpired so far. This is a commercial piece of equipment and there are slight variances and curvatures to these sinks. I do see that a no-cost return has been set up for you. If you have any further questions or concerns please feel free to follow up with us at Help@Webstaurantstore.com. ”