"Placed one order, they ended up not processing payment right away. So that goes through when it was delivered and here we are a month later and i see they processing a second charge for the same amount! To make matters worse they have no phone number or anything to call to talk to a real person. Would not recommend!"
"Always great service and promptness!"
"Never shop here. They gouge on shipping and raise prices on items by hundreds when you place your order. Their customer service is horrific. If you have a problem with a product they will not stand by their product and will just pass blame to the product manufacturer for their own price manipulation. Many of their products are cheap Chinese counterfeits and substandard knockoffs. "
“Thank you for your review Richard. I was able to pull up your order from April 2018 and do see that you notified us about the Lodge pans not holding the season. After we did some trouble shooting with our product specialists, we did advise you to contact the manufacturer directly as they appeared to be defective pans and they do come with a manufacturer's warranty. We provided you with the contact information for Lodge and did not hear back from you. If there are any additional concerns that you have with these pans, please do follow up with us at Help@Webstaurantstore.com. In regards to pricing and shipping, all pricing is listed up front on our site. The shipping cost is calculated prior to you placing the order so you are able to see the total amount that you will be charged for the order before you complete the order. All of the items on our site are commercial pieces of equipment and go through quality assurance and training. Please feel free to contact us with any other concerns that you may have. ”
"We are waiting for our orders to be shipped about a month but they just don't know when it can be shipped due to their vendor's issue. They will not let you know where your order is until you ask.
Their shipping support team asked if I want to make changes to the order, then the payment team informed me, they have to charge me first and no changes to the order right away. Very funny.
The only star is for their customer services representatives. They are nice not very helpful though but it's not their fault."
“Thank you for your review. I was able to locate your order and I am very sorry for the delays in this order arriving to you! I do see that the day after you placed your order (6/7) we sent you an email with an estimated ship date of 6/28. It does state on the item page that "Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary." Since then we have sent two follow up emails with new estimated ship dates, as this shipment was delayed with the manufacturer. I apologize for the longer than normal lead time for the menu boards. I do see that we were informed, by the manufacturer, that the order is estimated to ship out on Friday 7/5 and we emailed you yesterday with this information. Please keep an eye on your email as we will send you tracking information once it ships out. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Very good for ordering very poor on delivery rates"
"Purchased the Gemini vacuum sealer and the first time I went to use the machine, the buttons on the machine did not work properly. If you were able to get the machine to work, the vacuum sealing did a lousy job and would not shrink tightly around the filet. Once the machine shut off it, it would not seal the wrapper, and the autorelease feature would not automatically release, which you would end up prying the lid open. I'd be better off using ziplock baggies at this point. What a piece of junk. I have a 20-year-old food saver that works better than this unit.
I got online and chatted with one of the Webstaraunt customer service representatives, who took all of my information and said they would get back to me via email. That was over a month ago. Keep my money, I'll chalk it up to the little guy that got lost in the system and wasn't worth dealing with."
“Thank you for your review Howard. I am very sorry to hear that the vacuum packaging machine is not working properly! I was able to pull up your order and I do see that one of our Customer Solutions specialists did follow up with an email offering a resolution on 6/18 and we did not hear back from you. I will have someone follow up via email again so we can get this resolved for you! ”
"POOR POOR GOUGING ON SHIPPING. "
“Thank you for your review Edmond. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. ”
"I like that I do not have to search too hard to find what I need with webstaurantstore. They recently had to increase all of their shipping rates so I do think that it's becoming less and less of a deal than it used to be. I usually look elsewhere first and then come here as my last option. "
"It baffles me that you charge so much for shipping. In a time when most things shop free or for very little, you charge exorbitant amounts for shipping. My order is around $30 and I pay $26 to ship!? You should be ashamed."
“Thank you for your review Sherry. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions!”
"I ordered few times. They have good prices, but the shipping price is too much. But the reason I writint this review is because they did not incudes my suite number in the address, and now they charged me additional $16.00. I used the same shipping address from my previous orders. I ordered on behalf of the City University of New York. I will not be ordering from them. We maybe getting our orders from our local businesses. And customer service is really bad. My suggestions, do not order from them."
“Thank you for your review Antonio. I am sorry to hear that there were issues having your order delivered to your address. I was able to pull up your order and look into this further. Since we do not absorb shipping costs into our wholesale prices that you see on the site, we do charge the full shipping charge for each order. In addition, we do not cover fees issued by the carriers if a change needs to be made to the shipping address that was entered during checkout. When you completed the order the address did not include the floor number, which was needed by the carrier. The carrier does charge a fee to make any changes to the shipping label. When you contacted us about this issue, I do see that we offered two options for you--to change the address for the $16 fee or to have it held for pickup. I do see that you authorized the fee and this order was able to be delivered to you on 7/1. If you have any further questions regarding your order or our shipping policies, please contact us at Help@Webstaurantstore.com. ”
"I can't believe I have to pay $22.00 for shipping something that weighs less than one pound. Not very happy"
"We are not pleased. Several of the containers and lids were cracked. Poor quality."
“Hello, I apologize that your items were damaged upon arrival! I do not see that this was reported to our customer solutions team so I am having them reach out to you directly to assist you with a resolution. In the future if you receive any damaged items, please feel free to let us know right away via live chat or at Help@Webstaurantstore.com. ”
"Great customer service love the live chat very halpfull"
"This place is a joke they want your money that is all.
Tell our children that we feed they have to wait to the 25th of June they depend on us and you all don’t care"
“Hello Rhonda. I am so sorry to hear about the issues that you have encountered with the delivery of your sink! With these larger common carrier shipments, we are unable to guarantee delivery dates, we are only able to provide the best estimates. If you have a specific need by date, we recommend reaching out to us before placing the order so that we can provide you with the best estimate for delivery. We do also do our best to provide information about your shipments, such as updates or issues, as soon as possible. If you have any questions about the transit time, please feel free to reach out to us at help@webstaurantstore.com. ”
"I am a plus member and am very satisfied with the service they provide. I just wish the returns were free. There are times you accidentally order the wrong product and want to return it. You have to pay for returns and for the volume I buy I think that should be a perk for a plus member. So I just really try to not make a mistake!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Chris. I was able to pull up your order and see that you did pay with PayPal. It looks like the original charge with PayPal did not go through right away, but did eventually, and you were charged twice in error. I do apologize for the mistake! Our Customer Solutions team has been in email contact with you regarding this and we confirmed on 7/5 that the refund is going back onto the original payment method. Please note that it does typically take 2-3 business days for the refund to be reflected back onto the card. If you have any other questions or concerns, please do not hesitate to contact us at Help@Webstaurantstore.com. ”