"We are not pleased. Several of the containers and lids were cracked. Poor quality."
"Great customer service love the live chat very halpfull"
"This place is a joke they want your money that is all.
Tell our children that we feed they have to wait to the 25th of June they depend on us and you all don’t care"
“Hello Rhonda. I am so sorry to hear about the issues that you have encountered with the delivery of your sink! With these larger common carrier shipments, we are unable to guarantee delivery dates, we are only able to provide the best estimates. If you have a specific need by date, we recommend reaching out to us before placing the order so that we can provide you with the best estimate for delivery. We do also do our best to provide information about your shipments, such as updates or issues, as soon as possible. If you have any questions about the transit time, please feel free to reach out to us at help@webstaurantstore.com. ”
"I am a plus member and am very satisfied with the service they provide. I just wish the returns were free. There are times you accidentally order the wrong product and want to return it. You have to pay for returns and for the volume I buy I think that should be a perk for a plus member. So I just really try to not make a mistake!"
"My order delivery is always very fast, the website looks great with lots of options to choose from. The only Huge draw back is no search bar on your chrome desktop website. I have to jump in and out of your website to find your search bar on google.com. (By typing in webstaurant on google.com your website name pops up and underneath your name is the search bar for your website.) This possess is very time consuming when you want to find lots of products quickly. Please add a search bar to your chrome desktop website."
“Thank you for your review. We do have a blue search bar on our site, located in the upper right corner, where you can enter the items for which you are searching. If you have any further questions, please feel free to contact us at help@webstaurantstore.com. ”
"Found parts here pretty easy."
"my order was $32 and then the shipping was $22 for a dozen aprons. crazy!!"
“Hello and thank you for your review. As a wholesale website, the prices that we offer do not include built-in shipping costs. As a result, we do have to charge shipping for each of our orders and we do not have any sort of general shipping discounts. Because we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Horrible customer service. Saw a sale on their HEADER and typed in the coupon code at checkout and nothing happened. I ordered anyways and contacted customer service, and all they said was sorry that coupon expired. I sent them a pic of their current website advertising the deal and all I got back was a “thank you for the info”.. Returns are crazy, its a 20% restocking fee and you pay for shipping so its not even worth it. "
“Hello Rick, I'm sorry you had an issue with your coupon code not working! I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"7 days after my friend's birthday and still NO CAKE. I want my money back! Thanks for ruining the surprise and making me look bad. "
“Hello, thank you for your review. I apologize that the items that you have ordered have not been recieved! I see that according to FedEx this item was delivered and left at the front door on the 11th. I will have someone reach out to you right away in case you are unable to find this delivery so we can assist in getting this resolved. If you have any questions, please feel free to email us at Help@Webstaurantstore.com. ”
"I own a bakery and order frequently from this site...never a disappointment, rapid shipping and great products!"
"These **** messed up my order (sent 3 instead of 13) and wouldn't expedite shipping for the missing quantity. "
“Hello and thank you for providing us with a review. I do apologize that we did not send out the entire quantity that you ordered. When we do set up a reshipment, we generally will reship it via the same method it was originally ordered. We do however always process them with expedited processing so they move through the warehouse as quickly as possible. These missing items did ship out on a Friday afternoon and were delivered to you on that Monday. If you run into any other issues with this, or any order, please feel free to reach out to us at Help@Webstaurantstore.com. ”
"First they pay customers for the reviews, for photos and videos. Nice to customers who get paid, but for those looking at products you gotta do your extra research on some things. We bought a couple rubbermaid trash cans. The listing showed it placed against a wall and said it "can be" placed against a wall or desk, but no where did it state it is "best" or "should be" placed against a wall. As a long-long time customer, I did a review. Turns out they really did not want customers to know this fact and they did not publish my "honest" review. If I am reading reviews, I hope I am reading the positive as well as any reviews that might have a bit of negative information. Honestly, the way they did it lowered my opinion of them considerably.
"
“Thank you for your review. We do have a team that reads through the product reviews and there are many factors that go into whether a review is accepted or not. We do accept both negative and positive reviews, so that our customers have a full understanding of what people enjoy (and dislike) about the product. If you have any further questions about the review process please feel free to contact us at help@webstaurantstore.com. ”
"My experience with webstaurantstore was very fast because I knew what I wanted and check out was easy. The only thing I noticed is they do not have their contact information: address on their website. I will be happy to pay 35% of the cost with them than another company. "
"I have checked prices before on some items and shied away from ordering from Webstaurantstore.com because the price on a 20$ item was nearly as much as the item, so I went elsewhere on line. Today, I discovered something unexpected. I wanted to price out several items (total of 7, I believe) The shipping price for the first item, which weighed less than a pound, was a prohibitive $16 or $18. I persevered and placed a couple of more items in the cart only to find that my shipping charge was GOING
DOWN!!! Webstaurantstore.com has lost a couple of orders from me because I didn't understand this. I really like the company and the people are great but I was having difficulty justifying buying one or two items and having to pay, sometimes more for shipping than the product."
"ordered two bag in the box juices. the boxes they were in were open. apparently the adapters fell out. no problem but Chat gal wanted pictures (of and open box) and she would resend the order. PULEASE. just send me the adapters. she said they did't sell them. I said I would pay for them, I just need them soon. Found them on your web site. I ordered them and am happy. your chat people need to help not hinder. Dave"
“Hello Dave, I apologize that this order did not work out as your expected. I see that from the conversation we didn't have access to reship you just that broken item so we offered to reship the entire thing for you. I apologize if the reasoning behind the request for photos was not made clear. We ask for pictures in order to help us better assess both our shipping processes for improvement and to file a claim for the damage with our carriers. Since we are entirely online, this is the only way we can get this information from you. In the future if something like this were to happen again, please feel free to let us know and we can continue to work with you to resolve this. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello, I apologize that your items were damaged upon arrival! I do not see that this was reported to our customer solutions team so I am having them reach out to you directly to assist you with a resolution. In the future if you receive any damaged items, please feel free to let us know right away via live chat or at Help@Webstaurantstore.com. ”