"Been using webstaurantstore containers over 1 year. They have not let me down with pricing or shipping, except for the fact that now California residents get taxed and also prices fluctuate a bit but all in all I'm happy with these containers. "
"I placed an order for some things I needed for a party. The items normally get to me within the week, so I placed the order on Monday and found out the shipment wouldn't get to me for two weeks. I explained to the company. Asked if I can return the items. They said, sure, but we will charge you 20% plus return shipping. I responded, "So, in other words, you make it so expensive for someone to make a return that they simply can't return items. Nice". I won't order from them again. Of the several orders I've placed with them over the past three years, both times I've needed to return something, they have come up with a way to keep me from returning items. The first time they just flat-out said I couldn't return the items. I had ordered cases of baking soda when I meant to order cases of baking powder. I asked if I could refuse the shipment and have them exchange the order out for the correct item (happy to pay the additional shipping) and they said no. They wouldn't exchange it for me. I hope this review keeps enough people from ordering that they will change their policies."
"good prices, quality product, fast service. what's not to like!"
"Shipping is so costly we try not to order from Webstaurant if we can help it. Also anytime I have had a question about an order or product it seems the customer is not always priority."
“Hello and thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"I AM TRYING TO SIGN UP FOR THE FREE ONE MONTH SHIPPING AND THE SYSTEM WILL NOT ALLOW ME"
“Hello Nicholson, thank you for your review. I apoligize that you had trouble signing up for the free trial of our WEBPlus program. I have had someone from our WEBPlus team reach out to you. If you have any questions, please email us at Help@Webstauranstore.com.”
"We dislike your 'Plus' program...Free Shipping is not Free at all...."
“Hello and thank you for leaving a review. WebstaurantPlus is a monthly subscription service designed to help you save even more money. Almost every item we have on our site is either Free Shipping or Discounted Shipping, and you'll see a flag for each on the item page. You can read more about Plus here: https://www.webstaurantstore.com/plus/ If you have any questions, please feel free to email us at Help@Webstaurantstore.com.”
"I love shopping on Webstaurant! I have never had an issue with the products I order, nor the billing and shipments. It makes my job so much easier when I can place an order knowing I don't have to worry if everything will be right!"
"Very easy to find what I needed and was looking for and getting the first month subscription free was the icing on the cake!"
"The shipping is super quick and the products are top notch. I always know what I want and have no time to go shop- this is the best bet. "
"There should be a section/option that allows you to build a set of knives, either by manufacturer or needs.
Shipping also seems to be a little high."
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Shipping was way too high! This kills the possible good buy"
“Hello and thank you for leaving us a review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Good prices,Fast service,Have what I need"
"their ads are a hoax, they send a similar article, but not the one they advertise, they are scammers"
“Thank you for your review. I was able to pull up your order and review the notes from our Customer Solutions team. The item that you had ordered does state "Style may vary" underneath the picture on the item page. If there are multiple manufacturers of a product we do specify that the item may vary. It does look like this situation has since been resolved, but please feel free to reach out to to us if you need any further assistance. ”
"Many sites have a skip navigation link at the top for users with screen reading programs. This allows us to quickly read through and find more easily find items on. The site without haeing reading through all the choices every time we access the site."
“Thank you for your review. We do try and make our site as user-friendly as possible. One of the ways we do this is to include navigation links across the top of our site to help our customers narrow down what they are searching for. If you know a specific item that you are looking for, please use the blue search bar on the site for easier access. ”
"Your service and your products are the best talk about every party I do. Service is great getting products too me on time. Love the fast turn around."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”