"I AM TRYING TO SIGN UP FOR THE FREE ONE MONTH SHIPPING AND THE SYSTEM WILL NOT ALLOW ME"
"We dislike your 'Plus' program...Free Shipping is not Free at all...."
“Hello and thank you for leaving a review. WebstaurantPlus is a monthly subscription service designed to help you save even more money. Almost every item we have on our site is either Free Shipping or Discounted Shipping, and you'll see a flag for each on the item page. You can read more about Plus here: https://www.webstaurantstore.com/plus/ If you have any questions, please feel free to email us at Help@Webstaurantstore.com.”
"I love shopping on Webstaurant! I have never had an issue with the products I order, nor the billing and shipments. It makes my job so much easier when I can place an order knowing I don't have to worry if everything will be right!"
"Very easy to find what I needed and was looking for and getting the first month subscription free was the icing on the cake!"
"The shipping is super quick and the products are top notch. I always know what I want and have no time to go shop- this is the best bet. "
"There should be a section/option that allows you to build a set of knives, either by manufacturer or needs.
Shipping also seems to be a little high."
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Shipping was way too high! This kills the possible good buy"
“Hello and thank you for leaving us a review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Good prices,Fast service,Have what I need"
"their ads are a hoax, they send a similar article, but not the one they advertise, they are scammers"
“Thank you for your review. I was able to pull up your order and review the notes from our Customer Solutions team. The item that you had ordered does state "Style may vary" underneath the picture on the item page. If there are multiple manufacturers of a product we do specify that the item may vary. It does look like this situation has since been resolved, but please feel free to reach out to to us if you need any further assistance. ”
"Many sites have a skip navigation link at the top for users with screen reading programs. This allows us to quickly read through and find more easily find items on. The site without haeing reading through all the choices every time we access the site."
“Thank you for your review. We do try and make our site as user-friendly as possible. One of the ways we do this is to include navigation links across the top of our site to help our customers narrow down what they are searching for. If you know a specific item that you are looking for, please use the blue search bar on the site for easier access. ”
"Your service and your products are the best talk about every party I do. Service is great getting products too me on time. Love the fast turn around."
"The worse customer service in my life"
“Thank you for your review, Gerardo. I was able to locate your order and I am so sorry to see that there has been multiple delays and misinformation about when the items would be available from the manufacturer that was shipping them out to you.
We do state on our site that the item that was purchased "Usually Ships in 1-2 Business Days", meaning that if that item is in stock, this would be the typical processing time for an order, but this timeframe is not a guarantee. Since the item that was ordered was out of stock with the manufacturer this typical processing time was delayed and the estimated ship date was pushed back. We did our best to provide the most accurate information to you that we receive from the manufacturer and it was pushed back a few times as they were waiting to get the stock in.
I apologize for the frustration of the delays, but I do see that the order did ship out on 5/28 from their location in Georgia and is estimating to deliver to you on 6/6 in Oregon. If you have further questions about this situation, feel free to reach out to us at Help@WebstaurantStore.com.”
"I purchased an oven from the scratch and dent section which was delivered without legs. First I was told that it was an accident and legs would be shipped right out. Next I was told there was a glitch in the system and that request never got processed. Then I was told the oven didnt come with legs and they are to be purchased seperately. This oven listed the location of dents but nothing about it not having legs. When I ask to see that information Im told the listing was removed from the site upon purchase and we can no longer see the details. Im saying it didnt say no legs. They say it did. But there is no way to verify this. Even so...the oven clearly states 'do not operate without legs' right on the front of it. There is no way they were able to properly test the operation if you are not supposed to operate it without legs! I was told they test it in a way that does not require legs. What a crock! It should operate for the consumer in the same way they test for functionality before being sold! The team testing its functionality should have deemed it unoperational as is just by looking at it and reading the sign across the front! I have dont lots of business with webstaurant over the years! You cant ethically deem this oven operational if it is missing a key part in order for the purchaser to operate the equipment! Its not like its a knob missing or a shelf! I should be able to confidently shop scratch and dent and expect to receive and operable piece of equipment. I have asked multiple customer service people for a supervisor or corporate contact person and have yet to be given the info. If it were a fridge without castors I can still operate the fridge. Scratch and dent is intended for operable functioning products with non-critical imperfections! This oven was priced at $2500 with imperfections. The same model oven with no imperfections that DOES come with legs is listed on the site for $2690. Nearly the same price. And Im being told sorry sale final go buy your legs from the manufacturer. When calling the manufacturer Im first told that it is extremely odd to have been sold an oven from webstaurant without legs because every single oven that requires legs leaves thier building with legs as it is a standard/required part of the oven for operation! To buying the legs from the manufacturer will cost me $838 plus tax and shipping! I should not have been charged nearly the same price as the oven with legs if it is going to cost me a grand to even be able to operate what I purchased. This sale was unethical and unacceptable! "
“Thank you for your review, Jamie. The sale of all outlet items are final, and all information regarding what the unit comes with is included on the item page when adding the item to your cart. I was able to locate you order and review the notes from our Customer Solutions team. I see that we were having the manufacturer ship you out replacement legs as an exception. If there is anything else that we can assist with, please send an email to help@webstaurantstore.com. ”
"Has the best prices and fast shipping just wish the shipping wasn't so high.. The Plus doesn't help us small time businesses either. I would order more if the shipping was less. "
"Webstaurant has the best prices and phenomal shipping,. My order was delivered expeditiously and without any complications,"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello Nicholson, thank you for your review. I apoligize that you had trouble signing up for the free trial of our WEBPlus program. I have had someone from our WEBPlus team reach out to you. If you have any questions, please email us at Help@Webstauranstore.com.”