"I am a satisfied repeat customer. This latest order was for a product I wanted to try out and confirm its suitability. The minimum shipping charge - $22.00 for a $3.00 item that weighs less than a pound - nearly changed my mind. If the product proves to be worthwhile, I will look for some other source on any additional purchases."
"I ordered two tables and accidently ordered the wrong base. BIG Mistake. I can't use the bases, so I need to return them. Wow..the costs!! Restocking fee/return shipping fee/plus I have to pay for return shipping. Make sure you keep your boxes too. I'll probably lose money having to do a return for a product I cannot use and that's not in my elementary school budget! It also took several weeks to arrive and did not include any hardware."
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"My experience with Webstaurant has always been excellent. They have everything I ever need. Any issues I have had, which have been very very few, have always been handled immediately and professionally. I will continue to use them as long as I need anything. "
"Always satisfied !! I found Webstaurant a few years ago. Since then never dissapointed me. Always good quality, fast, and best price. The customer service so far the best !"
"I love this website so much and if choosing biodegradable/environmental friendly products were not SO important to me, I would go somewhere else. The shipping is absolutely crazy and I AM NOT going to become a renewable member of some shipping club to get free shipping. After a certain amount of items or money, the shipping should be free or discounted or something... I shouldn't pay an almost equal amount for shipping as I am paying for my products. I have ordered from here a few times and I keep coming back, but the shipping is a HUGE deterrent to me recommending them to anyone else.
"
“Hello Marnie, we realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"i just started a food truck business and had no ideal how to stock it or where to get what i need i live far from any kind of equipment or food suppliers services on one of my orders i failed to receive it even though the FedEx guys said they did the customer service rep.was outstanding in helping me and reshipped it free web site is outstanding for even a tech dummy like me"
"Over-inflated shipping costs and unwilling to work with me. Shipping was 1/2 of the total purchase price."
“Hello and thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Avoid this company, they will stick to their policy verbatim, this giant online company will have no sympathy for you. All i have to say is watch out!!!! "
"Got my hopes up for a $20 item only to discover it cost the same to send it!!! I told the lady THANKS FOR NOTHING!"
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"I was hesitant, but the product was received quickly, the quality was great, no leakage, and I couldn't have asked for a better deal with the discount (ordering multiple). Really made a difference in ordering inventory. Thanks Webstaurant!"
"Accidentally ordered the wrong size vent filter
I contacted them ones the item arrived and to my surprise they had a 30% restocking fee even if the item was unopened and I had to pay for return shipping. My total was $58.13 my refund after shipping would be $13.07.
I have a growing business of food carts and wanted to purchase from a new store and it didn’t work out for me "
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"Site showed different product than what was shipped. Product that arrived was cheap and did not fit to the function. Would not return because it was under $200. Terrible experience. "
“Thank you for your review, David. I am sorry to hear of the issue that you have encountered. Based on the information provided in your review, I was able to locate your order and see the situation and the item you were looking to return. Since we do not stock all items in our warehouses, we do not always have access to get pictures of each item that we offer. In cases where we are unable to do so, we use the closest picture that we have available and note under that picture if there will be a difference in appearance. In the case of the cover that you had purchased, we noted that it was shown with a zipper in the picture, but in the item title and description, we confirmed that it was actually secured using Velcro. If there is ever any confusion about a product, we recommend reaching out to us either by our site chat system, emailing, or calling us to make sure that you get what you are looking for.
Since this item did ship directly from the manufacturer, they do have different stipulations for their returns and they confirmed with us that they are unable to set up a return for items under $200. We do note on the item’s page “We cannot guarantee that this item can be cancelled off of the order or returned once it is placed.” Since this is not an item that we house in our warehouse, we are unable to return it to our warehouse instead of the manufacturer. When an item is unable to be returned, we suggest selling it locally or using an internet retail site in order to get some of the money back for a product that you no longer want.
If you have any further questions, please feel free to reach out to us at Help@webstaurantstore.com. ”
"Just ordered for an event. Hopefully it reaches in time."
"Right parts. Shipping is WAY too expensive. "
“Hello, thank you for your review. As a wholesale website, the prices that we offer do not include built-in shipping costs. As a result, we do have to charge shipping for each of our orders and we do not have any sort of general shipping discounts. Because we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Webstaurant always has what I am looking for and at a reasonable price. Very pleased with all the products I have ordered in the past.
"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello and thank you for providing a review. We do calculate our shipping in real time and we take into account several factors including which warehouse they are estimating the order to ship from, total number of packages, weight, and distance traveling. Any time you add or remove items from the cart this will adjust. Since we are geared toward bulk wholesale you will find that larger orders have a lower cost per item for shipping. If you have any questions, please feel free to email us at help@webstauranstore.com. ”