"I love shopping through webstaurant.com! The pictures are great, the ability to create lists is wonderful, and I love the videos that explain several of their products! Great experience thus far... can't wait to get my merchandise!"
"Love ordering from webstaurant. Quick shipping, lots of products!"
" I return the product because it’s not what I ordered , I paid for the shipping tell me as well as the return shipping as well as a 20% restocking fee. I will never purchase from this company again "
"My company ships a lot of products on a daily basis, and have the need for more tape guns. We use a specific size (3in Tape gun) as this covers more area on the box. I came across what I thought was a 3in tape gun at a reasonable price from webstaurant, and ordered 3 of them. They arrived a few days, however they were the incorrect size.. 2in. We have specific tape that fits a 3in tape gun only. A 3in tape will not work with a 2in tape gun (wrong ammo). I started an online Chat with Meghan, her response time was slow, and the ability to comprehend that they sent the wrong size tape gun was not there. She kept asking me to measure the inside of my tape??? (she clearly doesn't understand the product).
I sent 5 photos showing the difference between a 3in tape gun and a 2in. (including a photo with a measuring tape showing the size of the gun). She continued to argue/dispute the size of the tape gun, even after photos! Once replying my 3in tape should work on the 2in gun... which is totally not the point, you sent the wrong product (and is wrong). I ultimately pointed out that they have their product mislabeled on their site and should fix it ASAP. Glad I could help. "
“Thank you for your review, Rain. I am sorry to hear that you were unhappy with the product and service that you were provided. Since you have provided your order number, I was able to see the exact item that was purchased. In looking into the item, the 3" is referring to the tape's core diameter not the width of the tape that is compatible with it. In looking into the product description, we do note "Use this dispenser with your 2" x 110 yard box sealing tape with a 3" core. " as well as noting the 3" was the core diameter in the item's name as well as in the specs section as well.
Normally in this situation, this would be considered a standard return with a restocking and return shipping fee, but I am happy to hear that Meghan made an exception to return the tape dispensers for the confusion. In the future, if you are confused about a product or are looking for an item with specific specifications, feel free to chat, call, or email us for assistance.
If you ever have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.”
"I have been buying at webstaurant as a reseller for my retail business for the past 6 years. I have not had any problems with getting refunded or items replaced when I received a damaged or missing items. Great customer service. One the other hand I stopped buying from some of their competitors due to bad experiences in getting items refunded. "
"They have the equipment, but it will take a month to receive it. I called their customer service number and they said there is nothing to do about my shipment being 10 days late. when it arrived it was damaged as if it was used before. I can just wait and hope. Never buying from them again. You can find the same equipment for a few dollars more, but great customer service and clear return policies. Most importantly, reasonable shipping time. 7-10 days.
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“Hello Anas, thank you for your review. I see with this order the original reason for the delay was due to the fact that the heavy equipment was being shipped to a residential location. In general commercial equipment is not intended or designed for residential use and can void the manufactures' warranties. Once we confirmed with you that it was in fact for your food truck, we were able to release the order to process. These items then shipped from our Maryland warehouse to you in Montana via carrier truck. At this time we do not have a way to expedite this beyond the standard transit time which you can see from our estimated transit maps for both ground shipments and carrier trick. If you ever have any questions about transit time, please feel free to email us at Help@Webstaurantstore.com. ”
"I ORDERED A $9 ITEM AND WAS THEN CHARGE $23 TO GROUND SHIP PRODUCT. I WILL NOT BE ORDERING FROM HERE EVER AGAIN!!"
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"I bought avantco refrigerator and freezer from webstaurant. The freezer did not work from day one. Webstaurant would not replace the unit. 3 months later the refrigerator stopped working. 3 years later and 3 compressors and webstaurant will do nothing. Today when asking about parts, the rep basically said they sell junk products *avantco ( i can show you the chat session as my husband copied them) and we should buy a different brand . I will never buy from webstaurant again as their products and customer service is the worst."
“Thank you for your review, Annie. I am very sorry to hear that the Avantco refrigerator and freezer that you purchased are not working! I was not able to pull up your order, since it was not included. If you can email us at help@webstaurantstore.com with your order number we would be happy to look into this situation for you. ”
"I am a new client. I have never ordered before. I placed an order for glasses. I thought I was ordering one glass and inadvertently placed an order for another glass. I caught the mistake the next day. On my end, they show order is being processed. On their end, they show item has shipped. They would not do anything except say sorry..you can return at your expense and we will charge you 30% to take them back. This will be my first and last purchase. There are too many companies that accept returns without charging a ridiculous 30%. Enjoy the little money, you received as it is the last you will get from me. "
“Thank you for your review. As a wholesale distributor aiming to keep prices low for our customers, we will typically refund or replace items quickly when a mistake was made on our end. However, to keep our pricing low, we do not offer options for free or used returns if something was ordered incorrectly. If something went wrong on our end, we will always take ownership and correct the mistake. If you feel the error was on our end, and we didn’t take ownership, please let us know by emailing us at help@webstaurantstore.com so we can rectify the situation.”
"Literally spent an hour shopping on this site...everything you need plus some!"
"I'm very impressed with quality and affordably of my products. My searching days are over. Thank you webstaurant."
"I am a satisfied repeat customer. This latest order was for a product I wanted to try out and confirm its suitability. The minimum shipping charge - $22.00 for a $3.00 item that weighs less than a pound - nearly changed my mind. If the product proves to be worthwhile, I will look for some other source on any additional purchases."
“Hello and thank you for providing a review. We do calculate our shipping in real time and we take into account several factors including which warehouse they are estimating the order to ship from, total number of packages, weight, and distance traveling. Any time you add or remove items from the cart this will adjust. Since we are geared toward bulk wholesale you will find that larger orders have a lower cost per item for shipping. If you have any questions, please feel free to email us at help@webstauranstore.com. ”
"I ordered two tables and accidently ordered the wrong base. BIG Mistake. I can't use the bases, so I need to return them. Wow..the costs!! Restocking fee/return shipping fee/plus I have to pay for return shipping. Make sure you keep your boxes too. I'll probably lose money having to do a return for a product I cannot use and that's not in my elementary school budget! It also took several weeks to arrive and did not include any hardware."
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"My experience with Webstaurant has always been excellent. They have everything I ever need. Any issues I have had, which have been very very few, have always been handled immediately and professionally. I will continue to use them as long as I need anything. "
"Always satisfied !! I found Webstaurant a few years ago. Since then never dissapointed me. Always good quality, fast, and best price. The customer service so far the best !"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”