"I love using webstaurant. The more I use them the more I save. I hate spending money on paper goods that get thrown away so I research the cheapest option. Webstaurant is it. Now I order my equipment and perishables through them. I'm set up on rapid reorder and I plug in what I need a couple times a week or store things in my account for later purchase. Anytime I have had an issue Rob takes care of it immediately. "
"the screen asked me 3 times for my address. I had to enter my credit card info twice. what's the deal? "
"The shipping cost is ridiculous "
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Your page and the service you offer trough stuff-selling is amazing. Thanks for existing!!"
"When you over pay for shipping the service should be good?? That’s what I did $559 for shipping a pallet 100 miles. Call me crazy but I need the items....now it’s day 11 and the goods haven’t arrived. Call customer service and have emailed several times...**** them off so they won’t respond to my current email. Been a long time customer but this is the last straw. "
“Hello Rick, I apologize that there was an issue with your order. Our shipping is calculated in real time and we take into account several factors including which warehouse they are estimating the order to ship from, total number of packages, weight, and distance traveling. Any time you add or remove items from the cart this will adjust. I was unable to find your order with the information you provided, if you still need help with the resolution please let us know at help@webstauranstore.com. ”
"After less than than an year using this company, I 'm very satisfied.
Side Note! Always look out for the customer, because the cusomer will support you.
Grateful "
"Very user friendly save $"
"Ordering what I needed was very easy and stressless. The items are reasonably priced. I will definitely be ordering more."
"Shipping costs are absurd. No possible way $10 of cups Cost’s $15 to ship "
“Hello and thank you for your review. As a wholesale website, the prices that we offer do not include built-in shipping costs. As a result, we do have to charge shipping for each of our orders and we do not have any sort of general shipping discounts. Because we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"I ordered a work table that cost $495 with shipping. The confirmation email CLEARLY STATED NO PHONE CALL PRE-DELIVERY. I went about my bery busy life expecting the delivery to just show up as others had. A few weeks latet an unexpected $194 showed up in my checking from paypal. When investigating I discovered it came from WEBSTAURANTSTORE. They claimed the delivery service coukd contact me for delivery, using a phone # I hadn't used in a decade, when I asked where they got the number as I know I didn't give it to them, they said they got it from paypal! third party. When I asked why I had recieved an email stating CLEARLY there would be no pre delivery phone call I got no answer other than to say that the matter was considered closed. They have excessive charges, for return delivery, return delivery tax, restocking fee, restocking fee tax, etc... so in the end I PAID $495 and got $194 back. I'm doubting it was ever delivered in the first place and this is a SCAM, SCAM, SCAM!!!!! DON'T waste your money, buy someplace thats credible! I'm filing a complaint with the BBB. THIEVES AND SCAMMERS!!!"
“Thank you for your review, Darlene. When an order is placed with PayPal, you sign in and confirm that the information that is pulled from logging into PayPal is correct on the "Review and Payment" page before placing the order through our site. Once the order ships, we do send an email with tracking information so that you can be aware of when it is estimated to arrive to you. I am sorry to hear that there seems to be miscommunication on the delivery and that it was returned.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com”
"Great, fast and efficient service,
also very good prices"
"I always have to play around with quantity to get the best shipping rate for what I need but my last three orders from you have been spot on. One of these contained a lot of glassware and not a single broken one. You are always my go to for small wares. Thank you!"
"I buy from here all the time, I bought medium weight forks, they should have been lightweight, so I am returning to get heavy weight ones. They are charging $19 and change to return it because it's my fault that they are flimsy, if I wanted a flimsy for, I would of ordered lightweight."
“Hello and thank you for taking time to provide us a review. As a wholesale distributor aiming to keep prices low for our customers, we will typically refund or replace items quickly when a mistake was made on our end. However, to keep our pricing low, we do not offer options for free or used returns if something was ordered incorrectly. If something went wrong on our end, we will always take ownership and correct the mistake. If you feel the error was on our end, and we didn’t take ownership, please let us know by emailing us at help@webstaurantstore.com so we can rectify the situation.”
"I have always had a great experience with Webstaurant they have what I need and get it out fast "
"I purchased a case of bowls, consisting of 36 bowls. When the package arrived I could tell by the sound of clinking that there were probably broken items. It was double boxed, the original case inside a shipping box. However there was only one layer of packing material on the bottom, virtually none on the sides of the case, on one side of the case there was ZERO packing, the case was right up against the side of the shipping box. There was tons of packing material (plastic pillows) on the top where it did absolutely no good. Out of the 36 bowls 9 were smashed to pieces, honestly I'm surprised it wasn't worse. I emailed customer support, no reply whatsoever. I'm writing it off to experience, 27 bowls is ok for my purpose. However, I didn't get what I paid for and webstaurantstore did not show any interest in taking care of my situation"
“Thank you for your review. I am sorry that some of your recent orders arrived with broken bowls. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. We hope that you will continue to order from us and help us to improve our packaging. If you have a registered account with us and are willing to upload photos of the packaging and provide us with a review on the condition of them, what we can do is pass these along to our warehouse. By tracking these trends, we are able to enhance our packaging in order to ensure you're receiving your products in pristine condition.
In order to provide us with a packaging review, you can log into your registered account and in the upper right hand corner of our site, click "Joanne's Account" which will take you to the Account Dashboard. Once there, you will see your recent orders and a link to click "Review Packaging." I hope you will give us another try in the future!”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you very much for your review. I am sorry to hear you were having issues checking out! If you check out as a guest, we will ask for your shipping address, billing address, and credit card information for easy check out. Sometimes if multiple tabs are open and the page is not properly re-freshed, our online system may ask for information again. If you register with us, all you need to do is fill out your shipping and billing information once and you'll be ready to go for all future orders! Registration is free, and we have a Live Chat system which is open 24 hours for your convenience if you should have any questions or issues checking out in the future.”