"I don’t like how the boxes are taped together upside down and a mess when we open the boxes. Can they be stacked Neatly Right side up? "
"Other sites have free shipping on orders over (x) amount...
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"Webstaurant has many items for sale for your food establishments. They don't have the best service and quality of their products are just ok. We've have a freezer that has been replaced once and the new one crapped out again. They sent a service company to look at it and it's been a month with no update. They just want your money and provide no customer service whatsoever."
“Lorraine, thank you for your review. I am sorry this has been a negative experience. Avantco is a great economy line, listed at an extremely low price compared to the industry standards. At times, it does not have the longevity of the higher end restaurant equipment. Avantco is well known by and used for many startup companies who want to find something much more affordable that can do the same job as a higher end model. I understand that this product is essential to the productivity in your restaurant and CSG and their technicians understand that all repairs are urgent and they work as quickly as they can to get all service calls resolved. Your patience is greatly appreciated and we recommend keeping in touch with them and the technicians for updates on the status of your service inquiry. I was also able to locate your order and saw you are working with Annie who is making this one of her top priorities.”
"I think the title says it all. The items they sell have more of a markup than I expected. The delivery and customer service is mediocre...nothing special, nothing out of the ordinary, nothing to make me feel like a valued customer."
“Thank you for providing us with a review. I am sorry to hear that your experience with us wasn't as positive as it should have been. If there was an error on our site, we want to ensure we're taking ownership over it and do our best to make it right. If this is still ongoing, please email us at help@webstaurantstore.com so we can revisit this with you.”
"I was shocked by the high cost of shipping. I did not see where I could reduce my shipping cost. I am very disappointed. I wanted to try the product before jumping head first into a large purchase. So disappointed!
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“Thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
Since we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors.
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
"Just placed and order will be back to update when I receive order. 03/15/2019. Ordered biodegradable items to promote planet and human health. Payment was easy, and no technical issue. Forgot to add item, nice rep cancelled my order and reordered item and missing item. Over all will be back to update on products."
"Everything was fine ill I got to the Shipping part.. the shipping was way to expensive. Working in a large business I know that you get huge discounts in the shipping fees from UPS to what is the Retail fee for shipping. That should be passed along to your customers.."
"The website experience is wonderful and so is the ease of placing the order. And the best thing is, that they keep the billing address confidential so it doesn't show up on the shipping label, so guaranteeing my privacy.! That is very very important in these days. To say the least, I am very very satisfied with the ordering process. I just ordered today, and haven't received my stuff yet. so after receing I'll leave another review of the product itself. Thaks again!"
"Ordered a dozen bar glass carafes. Two of them came in broken."
“Hello Donna, I am sorry that there were damages in your shipment. I don't see that you reached out to our customer solutions team to resolve this for you yet. I am having one of our representatives reach out to you to resolve this for you. ”
"Something has to be done about these folks. The site, prices and service is all too good. We're suspicious! How long will this last? "
"Just like I said they won't honor my sales tax exempt status on applicable items like FOOD, hello I'm a restaurant! Yes I uploaded the doc."
"I picked out a number of items from their amazingly broad catalog. Very satisfied with the shopping experience. But Fed Ex dropped and badly damaged one item. With glass everywhere I had to hire a pro team to pack and ship the item back. Webstaurant's customer service team snapped in to action, sent me paid Fed Ex labels, arranged for the pickup, and even compensated me for the packing expense. Wow! I can highly recommend doing business with them."
"Thanks for providing stylish, yet economical items for our non-profit event. "
"I wanted to change the size and style of what I ordered, but the restocking fee of 30% is pretty discouraging. I think it's part of any web store to accept that customer might change their mind once they actually see what they bought. They told me yada yada to keep cost low, but I doubt the process of restocking cost them more than 100$. It should be around the same price as the shippement handling....it's kind of the same task, but the other way around, no?
Shipment was fast tough, so I was quickly disappointed."
“Thank you for your review. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. The 15% restocking fee from the manufacturer is assessed directly to WebstaurantStore and does not include any costs associated with our customer service or processes required to set up the return. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you ever have questions about an item, please reach out to us before you purchase so we can help you find the right product. We try to provide enough information on our website so our customers can make the best, educated buying decision. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
"The product cost about 25 dollars, a box of disposable gloves. Shipping? About 25 dollars. Come on. Would have given them five stars, otherwise."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I apologize for the condition of the order. Our goal is always to make sure the items arrived to you without damage, and sometimes smaller items are shipped together in larger boxes in order to keep the overall number of packages you receive down. If the packages ever arrive with damage, please feel free to let us know and we would be happy to work with you to resolve that. If you have any questions, please feel free to reach out to us at help@webstaurantstore.com. ”