"Simply the best selection of products - quick shipping and great prices! "
"I created an order by mistake and immediately canceled it one minute later. They were closed at the time and reopened at 8 am. They e-mailed me shortly after 8 am and said they would not cancel the order even though it never had been shipped yet. They said I can return it for shipping charges and a 30% restocking fee. It never even shipped out and they could not provide any tracking number or proof it had shipped. I tried speaking with the company and asked them to please not ship the item and they refused. SCAM! SCAM! SCAM! They refuse because either way they will make a 30% fee + shipping costs that they determine. Highly Unethical business practices!
BEWARE!!!!!!!!
"
"Ridiculous restocking fees which ate up 50% of the costs after shipping. Never do Business with them again!!!!"
“Thank you for your review, Qixotic. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.”
"We love WebstaurantStore. We have used them for 20 years for every function at church at for our personal use. They have always met our needs above and beyond. "
"Bought these tables and wanted them with caster, ordered the caster below the table , well they sent the wrong ones and they just collapse the table , Webstaturant will do nothing about it because it over 30 days of purchase , Buyers beware no warranty after the sale. Spent 1000's of dollars last year with them . still waiting to see what Advance Tabco and webstaurantstore are going to do Ordered in Aug 2018 special order, Received and install Dec 20th 2018"
"I have used webstaurant frequently in my past until recently purchasing the wrong vacuum sealer bags. I online chatted with a customer service rep asking to return them and get the proper bags. They unfortunately said they will not take these bags back because I opened them and tried them. I buy online a lot, I feel like everyone takes returns except this company. I will not be buying from them again."
“Hello Michael, I apologize that the items you purchased were not able to be used. We do offer returns for items so long as they are unused and in the original package. If they are used we cannot resell the item and therefore cannot take the items back. In order to help prevent this up front we do offer compatible items listed on our items pages along with a section of You May Also Need items that will be compatible with the item you are looking at. If you have any questions about compatibility before placing the order please feel free to email us or use our live chat and someone can look into that for you in the moment. ”
"I love the product, but really dislike that the shipping is as much as the cost of the product. I don't understand why it is all packaged in glass bottles, I have bought your brand elsewhere in plastic bottles, I just really love the flavor I buy on your site & have not been able to find it elsewhere inthe plastic bottles."
“Hello and thank you for your review. We cannot control the packaging type from the manufacturer but we can make that request with our purchasing team. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
" My girl is in the abstract Artis so I’m always looking for deals on these types of pencils I am glad to be able to find you on the web"
"SHIPPING IS A BIT COSTLY WISH THERE WOULD HAVE BEEN FREE SHIPPING OPTION"
"shipping is below average, smashed boxes every time, and way too expensive"
“Hello Robin, we thank you for taking time to leave a review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
"Their prices are low, but there is a price to pay. Absoultely terrible customer service and zero care or attention to detail. Pay more and go with a local company that cares."
"I don’t like how the boxes are taped together upside down and a mess when we open the boxes. Can they be stacked Neatly Right side up? "
“Thank you for your review. I apologize for the condition of the order. Our goal is always to make sure the items arrived to you without damage, and sometimes smaller items are shipped together in larger boxes in order to keep the overall number of packages you receive down. If the packages ever arrive with damage, please feel free to let us know and we would be happy to work with you to resolve that. If you have any questions, please feel free to reach out to us at help@webstaurantstore.com. ”
"Other sites have free shipping on orders over (x) amount...
"
"Webstaurant has many items for sale for your food establishments. They don't have the best service and quality of their products are just ok. We've have a freezer that has been replaced once and the new one crapped out again. They sent a service company to look at it and it's been a month with no update. They just want your money and provide no customer service whatsoever."
“Lorraine, thank you for your review. I am sorry this has been a negative experience. Avantco is a great economy line, listed at an extremely low price compared to the industry standards. At times, it does not have the longevity of the higher end restaurant equipment. Avantco is well known by and used for many startup companies who want to find something much more affordable that can do the same job as a higher end model. I understand that this product is essential to the productivity in your restaurant and CSG and their technicians understand that all repairs are urgent and they work as quickly as they can to get all service calls resolved. Your patience is greatly appreciated and we recommend keeping in touch with them and the technicians for updates on the status of your service inquiry. I was also able to locate your order and saw you are working with Annie who is making this one of her top priorities.”
"I think the title says it all. The items they sell have more of a markup than I expected. The delivery and customer service is mediocre...nothing special, nothing out of the ordinary, nothing to make me feel like a valued customer."
“Thank you for providing us with a review. I am sorry to hear that your experience with us wasn't as positive as it should have been. If there was an error on our site, we want to ensure we're taking ownership over it and do our best to make it right. If this is still ongoing, please email us at help@webstaurantstore.com so we can revisit this with you.”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello and thank you for providing us a review. I apologize that we were not able to cancel your order. Even though we do not have 24 hour customer service on the weekend, our warehouses do work multiple ships to continue to process these orders in a timely manner. Once the order has passed a certain point in processing in our warehouse, it cannot be canceled. We do state on our website that we cannot guarantee that an order can be canceled once it is placed due to the speed that we strive for when shipping out products. I apologize, but your order was passed the point where we were able to cancel. I see that we have offered to set up the return for you if you wanted to proceed with returning the item. If you have any questions, please feel free to let us know at help@webstaurantstore.com. ”