"It is costing me almost half the price of my order to return two items. One was my mistake but the other one was caused by incorrect description in the specs page. I should have bought local and paid slightly more and I could have exchanged them for the right items and only paid the difference in price!"
"Quality products at cheaper prices "
"why is shipping so expensive I would have bought more but the shipping is to high i bought to parts the size of a quarter could have put in a envelope cost 14.00 dollars come on I am sure u loseing money"
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Always find what I need! An almost always get the best price available to me"
"I wish i had known about this company years ago so glad i know now. i like this web cite a lot "
"I bought the Tyson Red Label 5 lb chicken fritters. I deep fried them, and they were delicious! Also, the Reeses Peanut Butter was awesome and so was the barbecue sauce! Would highly recommend this online store! It came pretty quickly within a week!"
"Shipping ove $20.00 too much
"
“As a wholesale website, the prices that we offer do not include built-in shipping costs. As a result, we do have to charge shipping for each of our orders and we do not have any sort of general shipping discounts. Because we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Excellent service, always in touch and ready to help, a large selection of quality goods and low prices. Very glad to cooperate with them."
"Purchased here before. Credit info saved, however if you check out with it, shipping charges not displayed until after sale. surprise 115.00 on an 1100.00 order. Just for folks info"
“Hello and thank you for taking the time to leave us a review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"I ordered ancooker from them that came with no instructions on use...then when I wanted to return it, %30restocking fee..which is ridiculous..plus shipping!!!"
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"As big of company that you are, it would be nice to offer free shipping for orders over a certain amount. For the small business, shipping costs are brutal. "
“Hello, thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Thank you for a job well done."
"I’ve purchased many items on Webstraunt and contacted their customer service many times. The extent of their service is checking which distribution center the item is shipping from. I was in the market for a propane deep fryer to be used at offsite events. I called webstraunt to get advice on the appropriate fryer and gas line to purchase. The rep had to check with a specialist and get back to me. After receiving the items Webstraunt recommended, I found the gas line did not connect properly. I called Webstraunt back and the rep had no knowledge of the product and had to reach out to the specialist again. I was told they will call me back the next day. Rather than getting a phone call, I received an email stating the parts ordered was incorrect and I would be responsible for restocking and return fee. In the end, Webstraunt agreed to not charge me the restocking fee but I’m stuck with the return cost. Horrible customer service! Prior to this ordeal, I purchased a soup warmer which I needed for a catering event. It took over a week to arrive and missed the catering event. They told me it was my fault for not using their expedited service. Never again will I shop from this site. "
"It is no secret that weddings are expensive, and I am on a mission to have mine for under $10k and with WebstaurantStore I am not exaggerating when I say that I am saving about $3k!
When my fiancé suggested that we use disposable tableware I scoffed at the idea, but their quality plates and glassware at such a low cost really saved us!
Their shipping costs are very reasonable and arrive super fast, and their customer service is spot on as well.
I’m a big fan. "
"Very easy to find product wanted, excellent pricing and efficient ordering and payment processes. A great website."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”