"I'm never disappointed, this site is great"
"So easy to order for large functions. Large variety of products!"
"Horrible experiences! Ordered and canceled within one hour on Saturday. They couldn't get my order canceled on timely manner until manufacturer shipping on next Monday. Their customer service said they tried but the manufacturer didn't respond. Who do they represent? Or bad business practices.
My AMX customer service said they have AMBIGUOUS/MISLEADING TERMS on their site. BE CAREFUL don't fall to their traps ending to pay their pricey stocking fees. "
"This review is regarding Order # 38028987. This company is one of the most unscrupulous businesses in from which I've ever purchased. My company needed a new coffee maker in our Building B break room. We had previously purchased one for our Building A break room which is almost identical to our Building A break room. Of course the coffee maker didn't fit in our Building B break room due to the difference in the depth of the counter there compared to Building A's counter depth. No big deal, correct? I will just pay closer attention to the depth of the coffee maker and order one that will fit the correct counter depth. Wrong! Webstaurant Store charges a 20% "restocking" fee plus the return shipping even if you intend to exchange the item for a proper sized one. I was actually going to spend more money to purchase the correct sized coffee maker. I can understand charging the customer a return shipping charge- that's fair- but 20% for basically opening a box and putting the item back on the warehouse shelf? This company is shady, and I will not be doing business with it ever again. The customer service skills of the Customer Solutions Specialist I've been dealing with is worse than any fast food worker you've ever encountered. She actually tries to justify the $90 Webstaurant has made off of me for doing nothing by saying this is how they keep prices low. Well, I see how this company keeps prices low now. "
“Thank you for your review, Josh. I'm sorry for any frustration with the return process. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order, that goes beyond placing the item back onto the shelf. The time spent helping customers with returns, the cost of warehouse employees processing the order in and out are some of the costs associated with a return. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. We recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
"We had a mixup with our order. An hour later customer support reached out via email giving me an hour deadline to make a certain change. I responded immediately but never heard back. I clicked the "chat" option on the web site and sat for over 30 minutes with o response. I have emailed them again hoping to resolve the matter within the deadline that Customer Service Rep gave me. They are impossible to reach. Oh and shipping is outrageous for a three ounce item that is not fragile."
"We've been using your site for specialty items that only you carry and would use it more, however, your shipping costs are way too high in a world that is moving more and more towards free shipping. Recommend you folks seek out alternative shipping carriers that are more competitive."
“Hello and thank you for this review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"I did a lot of research in choosing the faucet for my home needs and finally placed an order and received my T&S faucet. Upon arrival, I realized that this is not the faucet as is depicted in the website. I never tampered with or unpacked the new merchandise. I contacted the Webstaurant Store chat group and was notified that a 30% ($100) restocking fee would be charged for my return. I calmly explained to the sales person that the illustration on the website is not reflective of the product received and the customer should not pay for a website that has errors. I was told that their illustrations are not accurate....as they indicate in their illustrations and the restocking fee is charged to keep the prices down? What???.
I finally decided to keep the faucet that I purchased to avoid the $100 restocking fee and order a faucet "add-on" that would convert my faucet to the one I originally wanted but the sales team could not tell me if the new T&S faucet is compatible for add-ons. I finally contacted T&S manufacturer and they quickly guided me to the correct add on part.
In conclusion, I like the variety of this web store but I feel that they have lost the one on one business relationship that most of us desire. If you know your website illustrations are not correct then why not correct them or allow the customer(s) return the product without a fee. I lost time researching, waiting for delivery, chatting online to return the product and researching online again for a faucet add on. Secondly, their shipping costs are outrageous. I purchased a small faucet add on for $67 and was charged $20 delivery....that's 30%!!! I will try and avoid purchasing from this site if I can. "
"Premium quality products shipping to you from a nationwide network of warehouses. Plus membership is very cool."
"The prices are high but you get the product in a timely manner. Shipping was more than the order on many occasions. Overall after four years of working with this company, I am moving away and only using this company for emergency needs. Its model does not add much value to my company and the product with shipping is hella expensive. I will stick with my local vendors. They can actually price match and provide more value to my company. Also a restocking fee is charged on returns, its so high I always just keep the item and give it away to local companies."
“Hello, and thank you for taking time to leave a review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"All 3 shipments had broken items!! "
“"Hello, I am sorry there is an issue with damages to all three of your shipments! We will have one of our Customer Solutions team members reach out to you shortly to work to help get this corrected for you. If you have any other questions in the meantime, please feel free to reach out to us via our live chat or at Help@Webstaurantstore.com."”
"If I place 10 orders with Webstraurant supply 9 have damage. I love it when they tell me that the broken glass and sticky mess will not hurt the functionality or intended use of the product. How about we start packing the stuff better, I guarantee your profits and sales will increase. Your shipping and damage policies are down right atrocious!! "
“Hello and thank you for taking the time to provide us with a review. Our goal is to pack up and ship our orders as fast and as well protected as possible for you. While we cannot guarantee your items will arrive unharmed every time, any time items arrive with damages, please feel free to notify us right away and we will be happy to work with you to resolve the issue as quickly as possible. If you have any questions, please feel free to email us at Help@Webstaurantstore.com. ”
"Thank you, you made everything very convenient, easy to find what I was looking for and the ordering was so simple. I appreciated the choice of ordering 1 item or a case. Thanks again"
"It is costing me almost half the price of my order to return two items. One was my mistake but the other one was caused by incorrect description in the specs page. I should have bought local and paid slightly more and I could have exchanged them for the right items and only paid the difference in price!"
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"Quality products at cheaper prices "
"why is shipping so expensive I would have bought more but the shipping is to high i bought to parts the size of a quarter could have put in a envelope cost 14.00 dollars come on I am sure u loseing money"
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello Jiahong, thank you for taking the time to leave us a review. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, we have to confirm the it has not shipped from them first. Unfortunately in this instance, this manufacturer had shipped this out before the request to cancel was received. At that point we gave you the option to keep the order, or set up a standard return. If you have any questions about lead times or the return process, please feel free to email us at help@webstaurantstore.com. ”