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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
1/5

2019-03-19

shipping stripping

"I was shocked by the high cost of shipping. I did not see where I could reduce my shipping cost. I am very disappointed. I wanted to try the product before jumping head first into a large purchase. So disappointed!
"


Rep reply posted 2019-03-25
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.

Since we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors.

If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”


Verified
5/5

2019-03-15

1st order ever

"Just placed and order will be back to update when I receive order. 03/15/2019. Ordered biodegradable items to promote planet and human health. Payment was easy, and no technical issue. Forgot to add item, nice rep cancelled my order and reordered item and missing item. Over all will be back to update on products."


Verified
4/5

2019-03-15

Gought to have Dough pans to make Dough

"Everything was fine ill I got to the Shipping part.. the shipping was way to expensive. Working in a large business I know that you get huge discounts in the shipping fees from UPS to what is the Retail fee for shipping. That should be passed along to your customers.."


Verified
5/5

2019-03-15

My First order

"The website experience is wonderful and so is the ease of placing the order. And the best thing is, that they keep the billing address confidential so it doesn't show up on the shipping label, so guaranteeing my privacy.! That is very very important in these days. To say the least, I am very very satisfied with the ordering process. I just ordered today, and haven't received my stuff yet. so after receing I'll leave another review of the product itself. Thaks again!"


Verified
1/5

2019-03-15

Careless handling by shipping/deliery

"Ordered a dozen bar glass carafes. Two of them came in broken."


Rep reply posted 2019-03-25
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello Donna, I am sorry that there were damages in your shipment. I don't see that you reached out to our customer solutions team to resolve this for you yet. I am having one of our representatives reach out to you to resolve this for you. ”


Verified
5/5

2019-03-14

SUSPICIOUS IN COLORADO

"Something has to be done about these folks. The site, prices and service is all too good. We're suspicious! How long will this last? "


Verified
1/5

2019-03-13

Won't Honor my Sales Tax Exeption

"Just like I said they won't honor my sales tax exempt status on applicable items like FOOD, hello I'm a restaurant! Yes I uploaded the doc."


Verified
5/5

2019-03-13

Excellent Customer Service

"I picked out a number of items from their amazingly broad catalog. Very satisfied with the shopping experience. But Fed Ex dropped and badly damaged one item. With glass everywhere I had to hire a pro team to pack and ship the item back. Webstaurant's customer service team snapped in to action, sent me paid Fed Ex labels, arranged for the pickup, and even compensated me for the packing expense. Wow! I can highly recommend doing business with them."


Verified
5/5

2019-03-13

Easy to find the best products for our Non profit event

"Thanks for providing stylish, yet economical items for our non-profit event. "


Verified
2/5

2019-03-12

re-stocking fee are ridiculous

"I wanted to change the size and style of what I ordered, but the restocking fee of 30% is pretty discouraging. I think it's part of any web store to accept that customer might change their mind once they actually see what they bought. They told me yada yada to keep cost low, but I doubt the process of restocking cost them more than 100$. It should be around the same price as the shippement handling....it's kind of the same task, but the other way around, no?

Shipment was fast tough, so I was quickly disappointed.
"

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Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Rep reply posted 2019-03-25
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. The 15% restocking fee from the manufacturer is assessed directly to WebstaurantStore and does not include any costs associated with our customer service or processes required to set up the return. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.

If you ever have questions about an item, please reach out to us before you purchase so we can help you find the right product. We try to provide enough information on our website so our customers can make the best, educated buying decision. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”


Verified
4/5

2019-03-11

Great Service and Price, but Shipping? OUCH!

"The product cost about 25 dollars, a box of disposable gloves. Shipping? About 25 dollars. Come on. Would have given them five stars, otherwise."

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Likelihood of customers making future purchases
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Verified
1/5

2019-03-08

They refused to sell me equipment

"Advised they could not send items to my residence. My venue was not ready yet. Had to find another vendor. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
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Rep reply posted 2019-03-12
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello Perry, thank you for your review. We do work with some manufacturer that do not permit items to be sold to or shipped directly to a residential location. Because we are a commercial wholesaler, in general the equipment is not designed for residential use and even if it is only the initial delivery location, we would not be able to ship it to a residential location. Not all items are like this however, so if in the future you would decide to purchase from us and had questions about this, please feel free to email us at help@webstaurantstore.com. ”


Verified
4/5

2019-03-07

"Plus" doesn't always mean free shipping

"Webstaurantstore.com does have great prices and a wonderful selection of items; however, I signed up for the Plus program in order to get free shipping. Upon checkout, not all of my items qualified for free shipping and I had to pay $8.55 for ground shipping of a certain item. Maybe I missed some fine print somewhere. I am glad, though, that the first month is free!"


Verified
5/5

2019-03-05

Great website and products!

"Great website and products.!"


Verified
5/5

2019-03-04

Webstaurant always has what I'm looking for!

"I'm never disappointed, this site is great"