"So so happy that I found your website!!! My local store closed, so I was afraid I would not be able to get the cupcake containers I use for my baking. I love to make cupcakes and cakes for family and friends. Just for fun!! Even with shipping, I am paying about .79 per container which is what I was paying locally!! Thank you so much!!!"
"First time ordering checkout so far was good "
"I like the products offered but find the restocking fee to be really crappy! I am a small business and having to pay a $10 restocking fee when making a return really cuts into my profits. Paying this fee plus spending money for shipping is excessive. "
"Aaron, with the online chat was very patient, kind, and SO helpful during my checking out frustration! Kudos to you Aaron!!
Because of his great customer service, I will buy from WebstaurantStore again!!
~Gale~"
"We have been using Webstaurant since 2016 and have always found the best prices, great selection, fast delivery and great service after the sell!"
"Knowingly sold a faulty product to business knowing that the outcome would result in loss of earnings. The company sold us a product that was manufactured poorly, that resulted in sustained damage over time as a result. This damaged falls outside the scope of the parameters of their typical warranty and as a result has caused significant damage to the product, a loss of earnings for the business, and a costly repair. The item is 1.8 years old. Terrible experience and disappointed they continue to practice this way, blatantly not coherent to customers experiences. The product is significant in cost compared to other competition that offer longer warranties, and is very expensive to ship. Terribly disappointed, I would recommend shopping else where. "
"Everything a restaurant needs and our disposal great site with even greater prices thank you Webstaurant."
"So I placed an order for what I thought was wheat and instead got coconut oil which I can't use. I noticed as soon as I received email confirmation. Called immediately to modify and person on chat support was unhelpful and instigating. Said order shipped already. Wow! Unreal. Ordered an hour ago. Dont get from this place if u can avoid it. Cocky nasty unhelpful"
“Hello Robert, I apologize that this order was not what you had anticipated. We do pride ourselves in our ability to ship items out quickly and in the three hours between when you placed the order and you called, your coconut oil was already in route to the carrier. It is also true that we do not accept return on consumable goods once they ship out. If you have any questions or need any clarification before placing an order, please feel free to email us at help@webstaurantstore.com. ”
"I have a small company that is growing and I need to order more in bulk, WebstaurantStore is allowing me to keep my over head lower and not have to order as frequently. Any time and money saved is extremely valuable."
"you shipping is way too much"
“Thank you for your review, Michelle. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
"The BIG picture stated $99 FREE SHIPPING, the part you don't see is $99 a month and we won't question this even when you don't place any orders."
"Great selection and good prices, but shipping fees are outrageous. No option for USPS flat rate shipping for small items. "
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Have ordered many different products from WebsturantStore. Have always been satisfied with service. Quality of products is just as billed on the site so no suprises."
"Great product and service department very helpful."
"Ordered pizza oven. Got defective item. They refused to accept return. They say they only accept returns if items is in original condition so they can sell them again. Also will charge a 20% restocking fee. No mention of defective or damaged items. Asks to go through warranty process. NOT BUYER FRIENDLY. do not own the responsibility of damaged items. "
“Hello Basharat I'm sorry there has been an issue with this item. When customers purchase products from our website, they are also purchasing the warranty of the unit, which is through the manufacturer. The information regarding warranties can be found here: https://www.webstaurantstore.com/policies.html#Product_Policies. If the manufacturer were to send the replacement part and it does not resolve the issue for you, they can potentially then consider the unit defective. Under the warranty, we would need the manufacturer to declare this product defective prior to issuing a return/refund. If you have any questions about this process, please feel free to email us at Help@Webstaurantstore.com. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”