"Find things very easily, information on page perfect description, Check out Could NOT be ANY Easier, Love, love, love. Response Time, Shipping, The WHOLE Experience, So Great. Don't Change a thing, its perfect. Thank you"
"Only issue I really have it the packing. Many times our items have come in broken. They have replaced, but it’s usually due to poor packing. "
"Really liked the chatting with an actual person about questions. Made checkout very smooth :-)"
"I had some difficulties using PayPal, called company and got immediate results. I am looking forward to receiving product and reordering."
"Great experience and fast shipping "
"The team at WebstaurantStore is fantastic. They are clearly committed to customer satisfaction. We use them regularly for our office break-room needs and they go above and beyond to insure our complete satisfaction. "
"Had a problem with an order. Partly my fault. Needed some outdoor polycarbonate martini glasses and entered the chat line to see how I could, or they could rectify the issue. Chatted with Deborah C. and withing 20 minutes or so we had a solution that was fair and a new order was placed resolving the somewhat complicated issue. Their product lines are complete and the quality is outstanding, with pricing that is better than "the other" go-to web sites.
Kudos to Deborah C."
"I WAS ABLE TO ENTER THE PART NUMBERS THAT I NEEDED FOR THE EQUIPMENT THAT I WAS WORKING ON AND EVERYTHING WAS IN STOCK!"
"Better hope you never ha ve to change credit cards with the Plus account. Absolute nightmare!!!! Still don't know how to do it"
"Hi
You have a very good home page, but not easy to use if you are from Denmark.
You dont have that country on the list.
But i fund a way.
Thanks for a nice page
Morten"
"Cannot get a better deal anyplace else. And occasionally when things arrive damaged they always make it right very quickly. "
"My last order was not correct & on top of that product arrived in a destroyed box. We always order Black heavy duty forks & I was sent White. The box was badly damaged & the forks were sticking out of the box & some were even broken I would like to receive a credit for at least 1 box of the forks (or) send 1 case of heavy duty black forks to fix this mistake & major damage issue"
“Hello Katie, I apologize that your items arrived damaged. We would be happy to assist you in resolving this! Please feel free to email us at Help@Webstaurantstore.com with a photo of the damaged items and one of our associates will be happy to get this resolved. ”
"The cheapest shipping option requires you to unload your own items... At age 70, Im going to need to hire a crew of guys to help me. For the money Im spending on your equipment this service should be provided with no extra charge. "
“Hello, thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"We've used Webstaurant for small wares and supplies. We've found their pricing, delivery and overall customer service excellent."
"I still purchase from Webstaurant because of the better pricing on some products, but have had a bad experience recently with a stale food product that I attempted to communicate with them about. Their customer service agents have developed an argumentative, condescending tone in the recent conversations I've had with them. Just know that the better pricing comes at a cost with Webstaurant. "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello Lisa, I am sorry there is an issue with your credit card and your Plus account! We will have one of our WebPlus team members reach out to you shortly to work to help get this corrected for you. If you have any other questions in the meantime, please feel free to reach out to us via our live chat or at Help@Webstaurantstore.com. ”