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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
5/5

2019-01-17

Great Folks

"I had some difficulties using PayPal, called company and got immediate results. I am looking forward to receiving product and reordering."


Verified
5/5

2019-01-17

All in one

"Great experience and fast shipping "


Verified
5/5

2019-01-16

Excellent Customer Service

"The team at WebstaurantStore is fantastic. They are clearly committed to customer satisfaction. We use them regularly for our office break-room needs and they go above and beyond to insure our complete satisfaction. "


Verified
5/5

2019-01-16

Service Beter than Amazon

"Had a problem with an order. Partly my fault. Needed some outdoor polycarbonate martini glasses and entered the chat line to see how I could, or they could rectify the issue. Chatted with Deborah C. and withing 20 minutes or so we had a solution that was fair and a new order was placed resolving the somewhat complicated issue. Their product lines are complete and the quality is outstanding, with pricing that is better than "the other" go-to web sites.

Kudos to Deborah C.
"


Verified
5/5

2019-01-16

EASY TO FIND PARTS

"I WAS ABLE TO ENTER THE PART NUMBERS THAT I NEEDED FOR THE EQUIPMENT THAT I WAS WORKING ON AND EVERYTHING WAS IN STOCK!"


Verified
1/5

2019-01-14

"Better hope you never ha ve to change credit cards with the Plus account. Absolute nightmare!!!! Still don't know how to do it"


Rep reply posted 2019-01-25
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello Lisa, I am sorry there is an issue with your credit card and your Plus account! We will have one of our WebPlus team members reach out to you shortly to work to help get this corrected for you. If you have any other questions in the meantime, please feel free to reach out to us via our live chat or at Help@Webstaurantstore.com. ”


Verified
4/5

2019-01-13

Missing

"Hi
You have a very good home page, but not easy to use if you are from Denmark.
You dont have that country on the list.
But i fund a way.
Thanks for a nice page
Morten
"

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Pricing of products and services

Verified
5/5

2019-01-13

GREAT VALUE

"Cannot get a better deal anyplace else. And occasionally when things arrive damaged they always make it right very quickly. "


Verified
3/5

2019-01-11

"My last order was not correct & on top of that product arrived in a destroyed box. We always order Black heavy duty forks & I was sent White. The box was badly damaged & the forks were sticking out of the box & some were even broken I would like to receive a credit for at least 1 box of the forks (or) send 1 case of heavy duty black forks to fix this mistake & major damage issue"


Rep reply posted 2019-01-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello Katie, I apologize that your items arrived damaged. We would be happy to assist you in resolving this! Please feel free to email us at Help@Webstaurantstore.com with a photo of the damaged items and one of our associates will be happy to get this resolved. ”


Verified
2/5

2019-01-10

Unload the truck on your own?

"The cheapest shipping option requires you to unload your own items... At age 70, Im going to need to hire a crew of guys to help me. For the money Im spending on your equipment this service should be provided with no extra charge. "


Rep reply posted 2019-01-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello, thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”


Verified
5/5

2019-01-09

HoneyBaked Store #2105

"We've used Webstaurant for small wares and supplies. We've found their pricing, delivery and overall customer service excellent."


Verified
2/5

2019-01-09

Webstaurant has become increasingly anti-customer friendly

"I still purchase from Webstaurant because of the better pricing on some products, but have had a bad experience recently with a stale food product that I attempted to communicate with them about. Their customer service agents have developed an argumentative, condescending tone in the recent conversations I've had with them. Just know that the better pricing comes at a cost with Webstaurant. "


Verified
1/5

2019-01-04

Like rodent droppings? You'll LOVE WebstaurantStore bulk cornmeal!

"A couple of years ago I heartily posted positive reviews of WebstautrantStore, but that opinion has been radically dented. My wife and I have opened a micro-distillery, and recently we ordered 50 fifty pound bags of corn meal for a new recipe. The shipment arrived with a serious problem – rodents had enjoyed feasting upon the 2500 pound pallet of goodies, leaving amazing quantities of holes and droppings behind.

WebstaurantStore folks didn’t seem to grasp the problem at first, even with detailed photos, but eventually relented and offered to replace the shipment at no cost. Fine and dandy, but they declared that the “damage” had been done in shipping, so assistance in removing the 2 ½ TONS of defective product from our facility was denied. Note that the rodent droppings were INSIDE of the cardboard and plastic wrappings that the order was shipped in. I am quite certain that the UPS freight truck did not have a large population of rodents awaiting their next meal - note that a pallet of wheat right next to it showed no evidence of this problem.

We’ve also asked specifically what would be done to prevent this problem in the future and have received no responses, which is most disturbing, given the serious health issues that rodent droppings might cause. We and other distillers and food processors need definitive answers to this ASAP.
"

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Verified
5/5

2019-01-06

SIMPLY the BEST!

"Love Webstaurant Store - They always have 99.9% of the time all of my store supplies on the site and available to ship! This is simply the best for business owners."


Verified
5/5

2019-01-04

Cottage Bakery Start Up

"As a cottage food baker just starting out, I love you guys. I have limited local resources for equipment at reasonable, more commercial rates, and the packaging available is slim pickings, so this site meets those needs for my business. All my orders have arrived correct and on time. The one time there was an issue with a product I'd ordered, customer service contacted me promptly and the issue was resolved in short order. I suspect I will continue to be a customer for a long time. "