"A couple of years ago I heartily posted positive reviews of WebstautrantStore, but that opinion has been radically dented. My wife and I have opened a micro-distillery, and recently we ordered 50 fifty pound bags of corn meal for a new recipe. The shipment arrived with a serious problem – rodents had enjoyed feasting upon the 2500 pound pallet of goodies, leaving amazing quantities of holes and droppings behind.
WebstaurantStore folks didn’t seem to grasp the problem at first, even with detailed photos, but eventually relented and offered to replace the shipment at no cost. Fine and dandy, but they declared that the “damage” had been done in shipping, so assistance in removing the 2 ½ TONS of defective product from our facility was denied. Note that the rodent droppings were INSIDE of the cardboard and plastic wrappings that the order was shipped in. I am quite certain that the UPS freight truck did not have a large population of rodents awaiting their next meal - note that a pallet of wheat right next to it showed no evidence of this problem.
We’ve also asked specifically what would be done to prevent this problem in the future and have received no responses, which is most disturbing, given the serious health issues that rodent droppings might cause. We and other distillers and food processors need definitive answers to this ASAP.
"
"Love Webstaurant Store - They always have 99.9% of the time all of my store supplies on the site and available to ship! This is simply the best for business owners."
"As a cottage food baker just starting out, I love you guys. I have limited local resources for equipment at reasonable, more commercial rates, and the packaging available is slim pickings, so this site meets those needs for my business. All my orders have arrived correct and on time. The one time there was an issue with a product I'd ordered, customer service contacted me promptly and the issue was resolved in short order. I suspect I will continue to be a customer for a long time. "
"Quick easy shopping...was able to checkout with ease."
"Webstaurant store is an amazing online place to get what you need quickly and easily. The site is easy to navigate, all the major food service brands are here and ready to go. As a small caterer and private chef, my needs are few, but I was put on to this company by a major restaurateur! "
"Thank you for being an amazing company "
"I received table with two dents in top and no damage to box. They initially offered me 10% refund which was $7.50. I settled for $20 but after thinking about it that wasn’t even close the shipping charge to take it back. After asking for replacement top they said the deal was made — too late. I will never buy from them again."
"I was looking for vacuum sealer bags. Choice and price are excellent. However I was shocked when my order of less than $24 was going to cost more than $20 to ship!"
"Always used they products very good quality"
"Ordered products on December 18 for Christmas gifts to employees. Customer service was useless--kept reading from a script and wouldn't answer questions. Received notice they shipped 12/26!! UPS shipping was over priced. BUY ELSEWHERE!!!
"
“Hello Ron, I apologize that these items did not arrive to you before the date you wanted them to arrive. We do list on the item's page that these food items are special order products that would ship directly to you from the manufacturer. They ship their orders Monday - Wednesday. In order to guarantee the arrival date, you would want to purchase with expected shipping, otherwise it would process in standard time behind expedited orders. If you were to place a new order, please feel free to chat with one of our customer solutions representatives and we can give you an idea of the transit time. If you have any questions, please feel free to email us at Help@Webstaurantstore.com. ”
"Excited about the pizza boxes we ordered...except shipping is just about 1.5 Times the cost of the product!!"
“Hello, thank you for your review. We realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"Great prices and they’re fine when everything goes smooth, but if you need to return or exchange, even if it’s their fault, it’s a total hassle!"
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"Second Order: We received the product during a huge remodel and so keep it covered for two weeks in it's original packaging. When we finally uncovered it we found that it was totally scratched up all over the top...like really damaged. When I contacted them they said because we didn't call within 5 days that it was just too bad for us and they wouldn't take it back. But the "best part" was she said that it was to be used in a commercial kitchen and so therefore all those scratches shouldn't matter to me. I sent lots of photos but they stuck to their guns on the 5-day limit so I'm now I'm out for one table they owe me almost $600 for and another one that is a piece of %$#!"
"I ordered a Bunn Coffee Maker and a decanter. The coffee maker was out of stock, so I cancelled the order to obtain one from another vendor. They would not cancel the decanter which was shipped from another location. I was charged $16 shipping for a$3.89 decanter. I used it for a couple of weeks before it started leaking. I have learned not to waste my time or money with this company."
“Hello Tim, I am sorry for the inconvenience of this order. In order to expedite getting items to our customers as quickly as we can, we do not consolidate orders before shipping out, which is why we shipped the decanters even though there was a delay on the coffee pot. If you would decide to give us another chance, in the future please feel free to check with any of our live chat representatives who can give you an idea of our stock levels and where we estimate items would ship from to help make an informed decision. If you have any questions, please feel free to email us at help@webstaurantstore.com. ”
"The products we are getting are the quality we expect and the pricing is, so far, unbeatable. My one complaint is that it seems every time I log in the pricing goes up on several of my regularly ordered items. I would like to see some consistency and continue to get all my products from Webstaurant, but if the prices continue to rise I will be able to get the products locally for the same price or cheaper. "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello Randy, I apologize that the tabletop that you received was damaged upon arrival! It is correct that sometimes in these instances if the unit is still functional we would offer a partial credit in lieu of a reshipment. In this case, since that credit was agreed to and submitted back to you, we consider that an agreeable resolution. If you were to purchase from us again, we would hope that nothing would arrive damaged, however, if it does happen we would be happy to work together to come to a resolution. If you have any questions please feel free to email us at help@webstaurantstore.com. ”