"Do not order if you have a deadline. I paid for two day shipping and they failed to deliver and/or even notify me. When contacting customer service, was told it wasn't their fault, it was the carrier's fault. Then told it was the manufacturer's fault - not theirs (it shipped directly from manufacturer). Then told they would issue a return for it. Totally disappointing experience and the cake hasn't even arrived."
"So many things to buy, so many options! Fast shipping. Overall satisfied with my purchases "
"I was very happy to find everything I was looking for that I couldn't find anywhere else. However, I was extremely disappointed that WebstaurantStore did not offer free shipping for the amount of money I spent on my order. I felt forced to pay the $30 in shipping only because I'm in a time crunch for Christmas - and like I said, couldn't find some of the products available on other sites. Unfortunately, this will be my last order unless they offer some incentives to customers to stay with their company. I am not a business, just a home cook with lots of family who are also home cooks."
"Im always very satisfied with my experiences at webrestaurantstore"
"We've done business with Webstaurant quite a bit in the past. They've increasingly adopted the attitude, "The Customer is ALWAYS wrong." We purchased mints several times from them that we've used for many years from other suppliers. The last shipment included a case of product that was almost expired and had already turned bad by the time we received. Webstaurant blamed us for storing it incorrectly, and also said the manufacturer was not accurate for telling purchasers that the mints have a 5-month shelf life. I have learned that Webstaurants good prices come at a cost, and in the long run you might shoot yourself in the foot by cutting ties with long-standing suppliers who might charge a little more, but will always take care of you. I don't need a snot-nosed, know-it-all Webstaurant Internet customer service rep arguing and making up stories to try to make us look we are wrong for pointing out Webstaurant's poor business practices."
"Purchased an $189 Excaliber dehydrator from them which was too large for my home. They want to charge me 30% restocking fee PLUS $23 return shipping. It's $70 to return. They claim that a restocking fee keeps their cost down yet the return is going back to the manufacturer who only charges a 15% restocking fee.
LESSON LEARNED; PURCHASE ITEMS ELSEWHERE. THEY ARE MAKING A PROFIT ON RETURNS AS WELL AS SALES."
“Thank you for your review, Andrea. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. The 15% restocking fee from the manufacturer is assessed directly to WebstaurantStore and does not include any costs associated with our customer service or processes required to set up the return. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you ever have questions about an item, please reach out to us before you purchase so we can help you find the right product. We try to provide enough information on our website so our customers can make the best, educated buying decision. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.”
"it was easy to find what I wanted. the description of the product was wonderful. I think my son will love this pizza peel for his pizza oven. I feel shipping was a little expensive. "
"I have never had any issues, perhaps because my orders were small. WebstaurantStore, for me, has been reliable. Shipping is much more than I find comfortable, though -- no option for less expensive shipping."
"Shipping prices are ridiculous!"
“Thank you for your review. We realize that shipping cost is a common concern with all of our customers which is why we do have a new program for free shipping. Plus is our new program created to provide better service and free shipping to our customers. By enrolling for $99 a month you can receive free shipping to a single selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link: https://www.webstaurantstore.com/plus/.”
"WebstaurantStore the best store! Best products and prices! High quality customer service. I wish you prosperity and all the best!"
"I love Webstaurant! The products are great and I save about half of the cost on products that I normally order from my food supplier."
"Find exactly what I need, selection is great, prices are great, and customer service is unmatched. Top quality. Customer for life!"
"This is a great resource for restaurant supplies in a hurry."
"Shipping is expensive !! "
“Hello Tammy, we realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders. You can find out more information about this program at https://www.webstaurantstore.com/plus/ . If you have any questions, please feel free to email us at help@webstauranstore.com.”
"No phone number to call just online chat.
Ask you to upload tax exempt form, but they keep saying no files received.
After 3 times, i gave up ordering paying tax on resale items.
No explanation, no sorry, just want you to reload the file again and again and email it again and again, somehow they never receive the 3 uploads and 3 email, in the span of 3 weeks.
Stupid company, they don't care about the customer, they only care how to save money by not having a phone number."
“Hello Chang, we are sorry for the delay in getting your tax exemption status listed on our site. Due to recent tax reforms, several states have mandated tax to be charged on all shipments. Due to an influx of accounts needing updates, it is taking a longer processing time than usual. If you are tax exempt, you can send your tax exempt forms to tax@webstaurantstore.com. One of our tax representatives will get back to you in 5-6 business days with the status of your application on your account.”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello Mary, I am sorry for the inconvenience this has caused! On the items page this item is specified as being Special Order and because of this on the items page we state "Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary. We cannot guarantee that this item can be cancelled off of the order or returned once it is placed." This item's shipping was expedited for you per your request, but the processing time is not able to be expedited because it is special order. If you have any questions about the processing time of any items on our site, please feel free to reach out to us at Help@Webstaurantstore.com. ”