"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"very slow delivery....backordered and FEDEX was a pain to work with
"
"The expensive item was delivered damaged and I filed a damaged return email but have not received a response
Update: I did speak to customer service and they are handling the matter appropriately. Thank you. "
"Ordered an over the shower door hook that is quite expensive and have yet to receive!"
“Dear Reviewer1484633717,
Thank you for being in touch! I apologize if your order status update had not come through to your regular inbox, as these automatic emails do sometimes get caught in spam or junk filters and a member of our customer service team has reached out directly as your order has successfully shipped. Please let us know if we may further assist in anyway. Best regards!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1-877-256-1645
M-F 9am-5pm EST”
"Timely efficient and great condition "
"Great product! They did awesome packaging it so it came in one piece."
"Never got any notification from BathOutlet on shipping to track. More of a concern because it was to be received ay our contractors office not the home. "
“Dear Reviewer3599659153,
Thank you for being in touch and taking the time to provide feedback. I apologize if your order status update had not come through to your regular inbox, as these automatic emails do sometimes get caught in spam or junk filters. Please let us know if we may further assist in anyway. Best regards!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1-877-256-1645
M-F 9am-5pm EST”
"Everything came as it should thank you "
"Finally was able to find quality shelves for our shower area. Placed our order online with no problems. Shipping time was sooner than quoted which was a plus. Installed shelves into engineered marble and found the proper drill bit to complete the job. Turned out very nice and we are very pleased with the product. Would have liked to have some written instructions as to drill bit type for different applications and drill bit sizes. "
"I used the brush once & it broke it has no weight to it so it tips over if nudged. Very thin plastic, Walmart has better ? "
"We love the faucet, came fast, just as described, looks classy, fits the sink it was recommended for back when we bought the sink in May. Good recommendation. Note that we bought a small sink to put this faucet in - our plumber was surprised by our water pressure and the water coming out of this faucet is almost at the limit of what the sink can take with a little splashing. But it looks great and will be fine, it will survive the occasional guest who is a messy hand washer. Click clack sink plug works well too. No complaints. "
"Prompt delivery of a most beautiful and functional shower head"
"I have been looking for simple robe hooks for months, I found them. This is a classic and simple, blending easily with many different interior styles."
"I placed the order and merchandise arrived as expected. It was in perfect condition, thank you for the prompt service and a good value."
"needed towel hooks... liked this simple design... happy to see how easy install was... product design is sleek and fits w/ other bathroom fixtures "
"Listed and checked for inventory fine, next day after payment we were informed it wasn’t available after all"
A rep from Thebathoutlet.com, TheBathOutlet, has responded:
“Dear Reviewer699180264,
Thank you for being in touch! A member of our customer service team has been in touch to promptly resolve this for you. We sincerely apologize for the delay in getting back to you, as communications occurred during the Labor Day weekend holiday, in which we were closed. However, hope this has been resolved in a satisfactory manner. Have a wonderful day!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1-877-256-1645
M-F 9am-5pm EST”