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Product & services pricing
4.23/5
Chance of future purchase:
3.40/5
Shipping & packaging:
3.84/5
Customer service:
3.86/5
Return/Replacement policy:
3.38/5
Featured Review


Verified
5/5

2021-10-11

Easy and effortless way to sell a phone.

"The experience was good and I was use them again."

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Verified
5/5

2021-10-06

Excellent Service

"Received amount as promised. Fast Service "

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Verified
3/5

2021-10-05

I followed the instructions from Whiz Cells on the condition of my phone, yet they changed it to much worse condition and less refund

"Got much less than expected as they said condition of phone was worse, even though i followed their instructions up front"

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Rep reply posted 2021-10-08
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Curt,

I am sorry that you are disappointed in the evaluation. The phone is in very poor condition. It has many deep scratches, the LCD has a burned-in image, the charge port has something stuck in it to where it is difficult to charge. That is the reason for the change in your quote. You should have received your payment via Venmo. Thank you for giving us a chance and I hope you have a wonderful weekend.”


Verified
5/5

2021-10-02

Best price

"I got quotes from 3 sites. Whiz gave by far the best price. The process was easy and service was fast. I had my money in less than a week after I sent the phone. "


Verified
5/5

2021-10-02

Great service!

"Returned an old IPhone. Whiz was great, prompt shipping and payment. Had emailed them and they responded promptly. Great team, thx much!"

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Verified
5/5

2021-10-02

Really great experience

"I was hesitant about sending the 2 phones and thought for sure they would downgrade the condition, both phones were like new. They received the phones and immediately agreed with the rating and cut my check! I highly recommend if you have a used phone don't go anywhere else!!"

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Verified
5/5

2021-09-30

Cellphone $

"Worked exactly as described "


Verified
5/5

2021-09-29

Easy, Quick, and Trustworthy!!

"I’ve sold The Whiz Cells 3 of my phones prior to upgrading. Their process is simple, they give you 20 days to ship the phone, and then pay top dollar. They make every effort to ensure you know how to keep your data private and safe throughout the process. They don’t try to lower the offer or claim your item is not in the condition you report (as long as you’re honest with yourself). I will most definitely continue doing business with this company. No worries, no hassle, just send them your phone… The turn-around time will will blow your mind. Top notch customer service. "

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Verified
5/5

2021-09-24

Great service

"Great service and efficient. Super experience."

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Verified
5/5

2021-09-24

Easy Transaction

"I asked for the full amount for a Moto Z4 in excellent condition and got it. Funds were placed in my Zelle account on the same day they received the phone. This was a very easy way to sell my phone and got a fair price. "

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Verified
3/5

2021-09-16

Haven’t heard back from them yet

"Haven’t heard anything back from them since I sent the phone to them on Monday"

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Rep reply posted 2021-09-20
A rep from Thewhizcells.com, TheWhizCells, has responded:

“We replied to your email. We have not received a package from you. The tracking does not show anything has been shipped. USPS tracking 9202090109527501150435”


Verified
4/5

2021-09-16

Quick and easy

"Got a little less then the quote nut thats understandable . Shipping the phone takes a few days however the money is payed out very quickly . Overall satisfied with the transaction its definitely better then any automated machine "

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Verified
5/5

2021-09-12

Smooth transaction

"Smooth transaction and honest buyers"

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Verified
4/5

2021-09-09

Reliable seller

"You have 2 weeks to send phone or offer drops. Didn't get much for phone. "

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Rep reply posted 2021-09-10
A rep from Thewhizcells.com, TheWhizCells, has responded:

“HI Twyla,

Thank you so much for your feedback. We appreciate it. Our policy is 20 days to ship the device. This is not 20 days for us to receive it, but for it to be shipped. I just wanted to make sure you knew that. Looking at your order you shipped it in plenty of time and the full quote was paid out. Unfortunately, yes the Note 4 does not have much value anymore. We expect carriers to stop activating service to it next year. Thank you so much again for your review and we hope to be of service again in the future!”


Verified
5/5

2021-09-06

They were excellent. Me not so much.

"They sent emails immediately confirming the price and providing the shipping label. I immediately misplaced the label. I informed them of the issue and they resent the label. This time I printed it out and will drop off the phone tomorrow at USPS. Very responsive. I will gladly use their service again."

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