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Product & services pricing
4.23/5
Chance of future purchase:
3.40/5
Shipping & packaging:
3.84/5
Customer service:
3.86/5
Return/Replacement policy:
3.38/5
Featured Review


Verified
4/5

2021-11-11

Efficient and quick service

"I sold my old phone, and the service was very efficient, and quick. I registered my phone and agreed to use the service. A shipping label was e-mailed to be within an hour. I used my own box and simply taped the shipping label. They day after I saw the package arrived, I received another e-mail. The only downside was that they offered me much less than I originally thought ($30 vs $80), but I also understand that the phone was in worse condition than originally thought. The e-mail explained why the drop in offering. I accepted the new price and the next day I had another e-mail with the link to the money. I chose to have the money deposited through my debit card, and it was immediately deposited. Overall, I would use the service again. It was fast, cost me nothing, and I don't have an old phone sitting around or waste my time trying to sell it elsewhere. "


Verified
5/5

2021-11-11

Excellent service

"Difficulty unlocking my phone but was extremely patient and fair. They even increased my offer when it was unlocked."

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Verified
5/5

2021-11-11

Great transaction

"We were given a fair price and the check arrived the day the company said it would. We would use them again."

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Verified
1/5

2021-11-06

Unclear Qualifications

"My phone qualfied as "good" according to their site. After recieving phone they cut offer in half due to defects. They need to be more detailed about what's acceptable for each condition. I took my phone back & sent it elsewhere. Still for a lower price, but at least the 2nd place was upfront with their information. "

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Rep reply posted 2021-11-07
A rep from Thewhizcells.com, TheWhizCells, has responded:

“We are very sorry that the transaction did not go as planned. The phone has heavy scratches and a very noticeable burned in image in the LCD. Unfortunately, the more drilled down we get into condition on our website the more difficult it becomes. Every buyback site judges the merits of the phone. The site is to give a good idea for the majority of the phones out there. We still offered a better price than the other company. We did pay for the shipping both ways. You were not out anything and that is what our offer is to everyone. It is a no risk transaction. If you get a change in the offer and do not agree, we send it back at our expense. We appreciate you giving us a chance. ”


Verified
5/5

2021-11-03

Great Company

"I’ve sold 4 phones to WhizCells and I must say I am very satisfied! The website is very user friendly, the shipping options are great, prices for devices were very fair and everything was done quick! 3 days after I shipped, items were inspected and I received an email to for the instant deposit. This company is 100% legit, fair and will be a company I use for years to come."

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Verified
5/5

2021-10-30

Very easy and fast

"Fast transaction and fast payout"

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Verified
1/5

2021-10-27

bait and switch scam

"told me price and lowered it with gaff inspection results figuring I would just take it but I cancelled the deal"

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Rep reply posted 2021-10-27
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi George,

Your Galaxy S7 had a noticeable burned in image (screen burn) in the LCD. That is why your offer was lowered. We are happy to ship your device back to you at our expense. That is why we offer to do that. Sometimes there is a disagreement about the condition and we give you a no-hassle return, again, at our cost. You should have your phone back soon. Have a great day!”


Verified
4/5

2021-10-20

They reduced the offer price

"They claimed there was screen burn in, deep screen scratches and dings on the phone, none of which I saw. However, I accepted their reduced offer which was about 65% of the original offer"

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Verified
5/5

2021-10-13

They did what they said.

"We filled out the on line forms for our older iPhones. The Whizcells quoted us a price which was better than the store where we bought the phones. Everything happened the way the Whizcells said it would and in a very expedient fashion. Very pleased."

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Verified
5/5

2021-10-17

Very good customer service

"Got my label print out and shipped got my money within three days"

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Verified
5/5

2021-10-17

These folks know what they are doing

"They sent me labeled package when I needed one, communicated with me very week as long as they give me right price I have no reason to not keep coming back "

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Verified
3/5

2021-10-16

Simple, but sketchy?

"My phone was in great condition, so I submitted it as "excellent condition". After sending it in my phone, WhizCells replied that they inspected it and found "some scratching on the screen" so I would only be receiving about 60% of the original quoted amount. This felt like to me like a strategy to get me invested and then downgrade me. I'm very confident that there were not scratches on the screen."

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Rep reply posted 2021-10-17
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Kevin,

The S8 plus has scratches on it. However, the bigger issue is that the scratching combine with LCD screen burn is why your offer was lowered. We only change an offer if the condition necessitates it. We do appreciate you giving us a chance to serve you. ”


Verified
5/5

2021-10-13

Great price, awesome service!

"Got the highest price available! Outstanding customer service answered all my questions within hours. Highly recommend!"

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Verified
5/5

2021-10-13

Sold iPad Mini

"Easy company to seal with. Excellent prices and timely payment. Company answered email queries the same day. Excellent customer service. "

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Verified
1/5

2021-10-12

Deceptive Information, Questionable integrity.

"Actual valuation of your device is always lower than the online estimate. I took multiple photos of my phone noting condition, read all their information on how to determine condition, and lowered it one level, just to be safe. After receiving it, thewizsells gave it an even lower rating and lower value. Reasoning was pretty arbitrary about scratches. I requested my phone be returned, and to date have not got a confirmation that they will actually do this. Beware of using this company, you will be disappointed, and possibly not get your device back."

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Rep reply posted 2021-10-16
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Karl, I am sorry to see that you are unhappy. The phone you sent had serious deep scratches on the screen and the back of the phone was not a Samsung OEM back. The color was not even the correct color for the phone. This review is disingenuous. Your phone was immediately returned. USPS Tracking number 9400111202530484214689”