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Verified
5/5

2006-04-13

"This store is great, my 1st time purchase went just great. Prices are super, website is easy, ordering was easy. Sent me shipping info right away. I opted for cheap, slow shipping and got the order TWO days later on a Saturday. I'll be back."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Verified
5/5

2006-03-28

"THE place to buy batteries and battery chargers! Knowledgeable staff, quick service, thoroughly geared to customer needs. I ordered MAHA C-204W Battery Charger and batteries and have been very pleased with the equipment and support from both Thomas Distributing and MAHA. Thank you.--H. Dorn"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-22

"They have very good customer service. I purchased some battery holders from them. One of them is bad. Tammie from the customer service responses quickly and help me to get a replacement. Thanks!! 100% satisfied...Will buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-03-14

"The most outstanding customer support I have ever experienced. I can see why they have such a high rating. The post office had delivered a package that was ripped, and part of my shipment was missing. Eugene worked with me to insure that I received the missing parts. And I'm sure that it was the post office's fault that the package was ripped open. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-10

"Of ALL of the online purchases I have ever made (and I have made many) this company has shown the BEST customer service by far! Fast and sincere, accommodating me when it was my mistake! I highly recommend this seller!!"

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Verified
5/5

2006-02-23

"I got a prompt answer to an email enquiry. The order was processed fast and ordered on 14th, delivered in UK on 17th February.
Excellent service all round on a product not available in UK and which would cost more anyway.
Phil
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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DTB
Verified
5/5

2006-02-16

"This company is one of the few breeds still around in this day and age which is a very good thing. I placed my order for a MAHA-C204W charger and 4 Engergizer 2500mA AA batterys late Saturday night well after business hours and received my order in 3 days with standard shipping. I received several "FREE" items that the company promised and made good on also with nothing missing. It has been nothing but a walk in the park doing business with this company and I have already advised friends to do business with them if they need anything. There are a lot of internet companys around, but this is one company that makes you NOT worry about your order arriving or taking forever. I would definitely do business again with Thomas Distributing.com. As a matter of fact, I've placed another order for some 900mA AAA rechargable batterys for an MP3 player.

P.S., I have absolutely no relationship with the company except for being a extremely pleased customer.

Thanks again Thomas Distributing...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
Resolving problems
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Making decisions on their own
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Product Returns/Refunds/Exchanges
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Web site being easy to use
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Web site reliability

Verified
5/5

2006-02-10

"I found these people through a Google search and knew nothing about them prior to this purchase, but their reviews seemed good, so I went ahead with it. I was extremely impressed! Customer service was incredibly prompt, friendly, and helpful. After I placed my order, I realized I qualified for a 'freebie' but had forgotten to put it in my cart; I emailed at around 10pm, and within hours, even though it was the middle of the night, I was emailed back with a notice that my order had been updated. Other emails I've sent since then have received responses within an hour or two every single time, unvaryingly extremely helpful and friendly. My batteries and charger were a great price, came with some very handy extras at no extra charge, and were shipped FedEx within 24 hours of my order, even though I picked the cheapest shipping option. The order arrived just 2 days later, very well-packed and in perfect condition.

In short: excellent prices, outstanding customer service, and impressive speediness even with the cheapest shipping option. I would definitely recommend this retailer to anyone!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-01-27

"I have not had such a great shopping experience as I have had with this company. Their pricing was good, selection was excellent and promptness was impeccable right along with first class customer servive like none I have seen in a long time. Excellent all the way around. I will be back for sure that you can bank on."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
N/A
Being knowledgeable
Overall customer service
Customer service resolving problems
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Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2006-01-21

"Great prices, but limited selection. Overall satisfactory experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2006-01-19

"I was searching for information about rechargeable batteries and chargers when I found Thomas Distributing's website. I read all the information they have about batteries and chargers and checked out information on other sites. I found their information to be more detailed and very helpful in making my decision on what to buy. I ordered a Powerex-C808M charger and several different size Powerex batteries, hoping I'd made the right choice. I recieved the order 2 days later and proceeded to put the charger to use charging the batteries. After reading the instructions I had a question about something the instruction manual said so I went to their help desk and sent a question. The question was answered promptly and cleared up any confusion I had. The charger I ordered exceeded my expectations, quality built and simple to use. I was extremely pleased with Thomas Distributing, their website and information they have for you, the quality of their products, and their prompt, courteous, helpful service. They will be my first choice in making future purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-18

"This was my first experience with Thomas and when my shipment got lost I felt I was out the items based on experiences with other companys but I sent an email anyway and explained what had happened, based on the facts Thomas promptly sent out a replacement order the SAME day, wow! that's service.
I initially decided to try Thomas based on the fact that they were very competitive price wise and I had heard good things about them from others; now I have another reason--they are GOOD people to deal with.
Thanks Tammie and everyone else involved.
Karl P
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-18

"This business shipped my order complete, with a zest for customer service, special handling, and got my items to me quickly before I left for the Orient in December 2005. I am delighted to see such a kind and considerate business take such wonderful care of its customers. Bravo'"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-14

"I ordered a charger and batteries from Thomas Distributing in 2004 for my sister-in-law based on a favorable online review, I needed a new charger and batteries for myself this time.

Lots of freebies included with the orders, the combo deal (batteries and charger) came with extra battery cases, a charger case, battery tester, and I got an over $50 order bonus (precision screwdriver set).

They offer *many* ways to pay, and offerone of the widest ranges of shipping I've seen. They also include a % off coupon for future purchases.

They offer great products (check out the Imaging-Resource.com for reviews).

Definitely Recommended.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
4/5

2006-01-05

"I bought an Accupower battery charger from Thomas Distributing. It arrived promptly, but something was wrong with the AC charger.

I tried contacting the USA manufacturer rep directly to get a replacement part, but it took several weeks for them to ship one out (and they never answered the phone). That didn't work and I decided to contact Thomas Distributing.

Definitely should have done this before! Thomas Distributing promptly responded to my request, shipped out a replacement charger, and took care of shipping my defective unit.

I've bought from them before, and will continue to do so! :-)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability