"Placed order Friday afternoon, order delivered Monday morning. Great service and good products. Will use them again for all my power needs."
"Fast, Accurate, and professional. Top notch. Will continue to count on them for my power needs!!!"
"I want to tell EVERYONE (well at least as many people as I can)that my buying experience with Thomas Distributing was FIRST CLASS. I sent my order (from Australia) for a Maha eight cell charger and 32 NiMH batteries on Friday the 25th of November. My order was sent by express post which took around a week to get to Paris IL (I checked my order status on-line) Well I was shocked to be woken by the FedEx guy EARLY Tuesday morning the 6th of December!!!
This means my order was filled out, sent, AND delivered in approximately FOUR DAYS! (including the weekend) It took less time for Thomas Distributing to take care of my order than it took for my letter to arrive in Illinois!
That is how real business is done. It's very hard to find that sort of customer care here in Australia, sometimes it seems that they don't want your money at all.
Not only was their order process very fast, their personal customer service was great as well. In this case I would like to thank Eugene. He answered all my questions not only in a timely manner but in a very friendly and courteous one as well.
A couple of more things that I would like to mention. I sent a Western Union money order for payment and I included a few dollars more just to make sure that Thomas Distributing would not be out of money if the exchange rate was "out" compared to what it was when I sent them the payment.
Well the day before my order arrived, I received a check for $2.67 from them! They actually sent me the money that was in excess :) I was more than happy for them to keep any extra, and not go to the trouble of sending it back.
This might not seem much to a lot of people, especially those in the US. But over here that's a BIG thing for a company to do. This is not the first time we have had such a thing happen when dealing with an American company, THEY know how to do business.
So overall I was VERY pleased all round with the way I was treated by Thomas Distributing and their staff. Their SPEED, FRIENDLY customer service, QUALITY of product, and bonus extras, such as a free four pack of rechargeable batteries, battery holders, and a 5% discount voucher for my next order. (by the way, that's US 5%, which is around 7% Australian!, just kidding :)
All of this will not only encourage me to buy from them again, but I will also be recommending them to my friends and family as well.
Many many thanks to everyone at Thomas Distributing.
Steven"
"I purchased a LaCrosse BC-900 Battery Charger from Thomas Distributing. It was comparable in price to other companies, plus was shipped with 4 free rechargable batteries. Shipping was quick, everything was well packed."
"Wow! I am so pleased with this company. I ordered many different batteries and chargers and they arrived quickly. I had a couple of defective batteries and emailed them to ask if I could return those two cells. I received an email reply the very next day from Tammie at Thomas Distributing. She apologized that I receive 2 batteries that did not perform properly and said there was no need to return the defective cells. I received the cells in the mail 2 days later.
Without a doubt, I give a thumbs up to buying from this company and am certain that if you have any problem for some reason, they will take care of you. Bravo to Thomas Distributing - you'll be getting future business from me.
Marc Kilgore
Woodbury, MN"
"Wow! What can I say that hasn't already been said? I ordered at 10:30 PM, my order shipped the next day at 4:30 PM, and I got it two days later at 4:00 PM. All at the cheapest shipping rate!
Their customer service is very quick to respond and friendly to boot.
The price for my La Crosse charger was excellent, and they threw in 4 extra batteries and a mini flashlight for nothing.
I'm glad I stumbled onto their site - it will be my one-stop-shop for any battery needs I might have in the future."
"Best batteries available, super fast shipping and a first rate customer service department!"
"Amazing selection of batteries, chargers, and charging supplies. Prices are excellent. Web site is easy to navigate and ordering is simple. My order arrived in two days. Order was securely packaged and everything was in perfect condition. I highly recommend Thomas Distributing and will be shopping with them again."
"Highly recommend. great retailer and very fast service and delivery. I would not hesitate to buy again from them. thanks again"
"I ordered at 3 p.m. one day and received my order the next morning. It was well-packed and had been a great bargain, including several bonus items. The web site is set up well to anticipate what you might need with your order. Very professional, very fast, very thorough. Amazing."
"Quick confirmation of order;
Quick processing/shipping of order;
Excellent pricing, including shipping cost;
Quality products;
Good perks, ie free battery holder & equipment case;
Quick response to customer email.
"
"Order came quickly and customer service is excellent! Will definitely use them again next time I need more rechargables."
"Thomas Distributing is a first-class operation in every way. I have done business with them regularly for several years, and anticipate I will do so many more times!"
"Ordered 20 AA NiMh batteries and a battery charger. Recieved 8 AA batteries and the charger within a week. Filed a ticket about the missing 12 AA batteries and got those in the mail the following week. Good customer support for missing items. Would definately order again."
"Bought from this store a few years back. It was the typical buy and receive a few days later. I can't comment much on that because I didn't have to resolve any problems. Everything went well.
I placed an order about two weeks ago. Got the tracking number and then got the UPS package a week later. I openned the box and I noticed I was missing a battery. I emailed them about it and very promptly I received a reply. I received the missing part USPS two days later. I'd most certainly (and I am sure I will) come back as a return customer."