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Verified
5/5

2005-07-02

"2nd order since 2001

Prompt shipping, shipping notification. No problems with products. Too bad they don't have NiCd.
"

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Variety of brands and products offered
Overall quality of ordering process
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Ease of ordering online
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Making decisions on their own
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Verified
5/5

2005-06-04

"My battery charger malfunctioned after 4 months. The company responded promptly and replaced it - no questions asked. I am very pleased with the service and would definitely order products from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-05-18

"This is my first dealing with Thomas Distributing and will not be my last. Excellent customer service and fair prices. Fast shipping to Canada. Highly recommended."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-05-11

"This is not my first dealing with Thomas Distributing and will not be my last. They supply fair prices on quality mdse and the service is better than any company I have dealt with. You can buy from them with confidence that you will be satisfied."

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Verified
5/5

2005-05-10

"Excellent service. They stand by their products, even those that are out of warranty.
I highly recommend them.

"

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Verified
5/5

2005-05-10

"Great prices & customer service, quick delivery.

Highly recommended!
"

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Verified
5/5

2005-05-05

"great website, easy to use, easy to order;
good order confirmation
even better service on returns.
"

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Verified
5/5

2005-05-05

"This is my 3rd or 4th purchase from these guys. Fast delivery and decenent prices on hard to get batteries and chargers. Great place to do buisness with. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-04-12

"Had a problem with one of the batteries. Sent an e-mail describing the problem and Thomas promptly mailed a replacement battery no questions asked. Very happy with the customer support and will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-08

"This company will definitely make sure you get what you want!"

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Verified
5/5

2005-03-28

"Excellent customer service experience. I recently purchased a set of rechargeable batteries together with a charger. Once the order arrived I noticed that one set of batteries was of a different brand then originally requested. Once I notified the Thomas Distributing, they promptly and without hassles corrected the order by sending the other set of batteries free of charge. Now that is nice customer service."

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Verified
5/5

2005-03-24

"Excellent customer service! Very good prices. This is the best place to go for high end battery chargers and rechargeable batteries. I ordered a dozen 9V batteries and a MAHA 9 volt Top of the line battery Charger about 9 months ago. For some reason, two of the 12 batteries wont take a charge anymore. Battery warranty is typically only 3 months. I eMailed them about it and they immediately shipped me two batteries, no charge, not even shipping! Thanks Tammie! These folks are highly recommended. FYI, I just ordered a dozen more batteries and another charger. With customer service this great, I will be back and give them more of my business. Dan Loyola"

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Verified
5/5

2005-03-17

"Great to do business with, they were extremely fast in emailing me after my purchased and shipped it out later that day. Only ordered one item so don't have that much detail about the company except I would buy from them again if I needed another battery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
Customer service resolving problems
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Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-03-16

" I purchased a battery charger from this company and found out after receiving the charger that the power adapter was broken. I emailed them and got a response in less than 2 hours. I was told that the new power adpater was on its way via fedEx express! wow!
If you are a person who is afraid to buy online because of the many unscrupulous online retailers, well fear no more, as thomas distributing is fast and honest. Before I bought these chargers from thomas distributing, I was skeptical about all the good ratings about this company. However, my experience with them has proven that they are BETTER than what all the good ratings written here! The buying experience with Thomas Distributing was nothing but awesome, and I will not hestitate to buy from them again. Kudos to Thomas Distributing!!!

Erwin, Canada
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-03-07

"Excellent customer service, fair prices.
Had received my order of multiple 4 packs of NiMH AA's and when charging them, one cell was bad. Following their online RMA procedures for return and notifying them via email, I returned one entire 4 pack.
The following day was a reply from Customer Service that the batteries would be mailed out First Class mail. I had the batteries the next day (before they received my return), all working perfectly.
It certainly is refreshing to have someone at customer service (Tammie) interested in this small problem. Their immediate correspondence and quick replacement of the cells is impressive.
I wil continue to do business with this company and their professional staff.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability