"Absolute Kudos!
I purchased a rechargeble MAHA 204 AA battery kit and 4pk 2500 AA Energizer Batteries. I received a UPS tracking number on the same day and received the order via UPS two days later in well packed box. It would be nice to find other retailers with the same level of customer satisfaction that Thomas Distributing offers!"
"I've added Thomas Distributing to my list of the small handfull of online vendors that I would highly recommend to others (and I've done so). As a first-time customer, without hestitation, I would purchase from them again. Thomas has excellent products, fair pricing and shipping fees, and an informative and entertaining Web site. What really sets Thomas apart, is their exemplary customer service and business integrity.
I made a small error in ordering, and e-mailed an inquiry, which was QUICKLY answered, and my order was corrected. I received order confirmation and "shipped now" emails (with tracking number), and received my (well packaged) order very promptly. I appreciated the thoughtful "freebies" that were included.
I wish that I could experience the same level of personal service in my local "bricks and mortar" stores. Thank you!
I am pleased that so many others have also taken the time to acknowledge the fine service provided by Thomas Distributing. "
"Not only have all purchases arrived promptly and as promised, but returns also have been handled with the same promptness and courtesy. Prices are great and customer service even better!"
"Thomas Distributing is definitely an internet company worth dealing with. Orders are delivered quickly and the service is exceptional. When I placed my order, I had forgotten to check the box that would add a free Traveler Bag to my shippment. I called Thomas Distributing, and within a couple of business days I received the free bag, with the additional shipping charges paid by the company, no questions asked. I would not hesitate to deal with this company again, or highly recommend them to others. "
"Supurb web site; detailed, jam packed with info and user efficient. Unbelieveably quick response time and shipping-had product in 48 hours. A highly reputable place to do business!!!"
"Great Customer service & very quick response! (See communication below)
Customer Name,
I am having the free bag and holder shipped today.
If you would like to tell others about your experience with Thomas Distributing, you can click on the link below and rate us on ResellerRatings.com.
http://www.resellerratings.com/seller2122.html
Best wishes for the holidays,
Tammie
Thomas Distributing
128 E Wood Street
Paris, IL 61944
***-***-****
***-***-****
FAX ***-***-****
M-F 8-4:00 central time
Sat 8-10:00
www.thomas-distributing.com
At 10:08 AM 12/10/2004 -0600, you wrote:
To whom it may concern,
Recently I placed an internet order for a Maha battery charger, batteries & some other accessories (See order below). In reading thru the web page, I thought I was eligible for the free Maha battery charger travel bag.
Introductory Holiday Special Offer
Today, Sunday, December 5, 2004 ,until Midnight
You can elect to receive the NEW Super Deluxe Maha Battery Charger Travel Bag absolutely FREE
with the Purchase of Each MH-C401FS Battery Charger or MH-C401FS Battery Charger & Rechargeable
Battery Combo Kit. Only at Thomas Distributing
It was only after my order arrived & I did not receive the travel bag, that I went back to website to find out that I must not have clicked the link to add this item to the order page.
Is there any chance that I might still be eligible for the free bag? I realize this was my mistake, but the webpage descriptions confused me a bit, as I thought is would be added automatically if I ordered the required purchase.
Thanks for your time & consideration!
Regards,
Customer Name
"
"I rarely (never) bother to recommend online companies for their excellent service and good pricing, but I just have to agree with the majority here that if you are planning on purchasing any sort of battery charged items for the holidays, it is well worth your time to shop Thomasdistributing.com.
I ordered their attractively priced Powerex Recharger Set last Christmas... one of the batteries stopped working last week; sent a brief email enquiring about the warranty (if any) and was surprised a few short days later by a replacement battery arriving on my doorstep. No questions, no forms, just superb customer service.
Stunningly happy,
Celene Howard
"
"I received my charger super fast. Very good customer service. Easy to order online. Product was as described and at a very good quility. I would buy from this seller again.
Thanks,
Dan"
"I live in Israel and purchased some items online from THOMAS DISTRIBUTING for the first time using my UK Bank VISA card. My bank's VISA auhorisation system had problems and could not intially authorise payment. THOMAS customer service were very patient and courteous and held my order until problem resolved - and they were able to add to my order in the meantime and amend the VISA charge. I was pleased with their competitive pricing and their efficiency, courtesy and professionalism in their handling of my order and I would strongly recommend THOMAS DISTRIBUTING foronline purchasing of the items, which they market.
AVRAHAM PERSOFF
Bet Shemesh, Israel"
"Very easy to order online, straight forward through checkout. Very fast to respond to my order comments, and went way beyond the call of duty to help me with a problem. Prices and the quality of the goods were excellant. Can't say enough good things about Thomas Distributing. "
"FAXED A ORDER IN EARLY A.M. MONDAY MORNING TO THOMAS DISTRIBUTING IN IL., AND MY ORDER WAS IN MY HAND WEDNESDAY MORNING IN EASTERN NC. UPS REGULAR GROUND. OUTSTANDING SERVICE!"
"They have been honest, prompt, and extreemly helpful. They are, on a scale of 1 to 10, a 9999. And that is the bad things I think.
Joe Earnhardt"
"Purchased a battery charger kit. Smooth transaction with quick shipping. All you could ask for."
"This was a great experience, especially with the horror stories that exist regarding buying on the Internet.
While there was a small error in some of the product received, they responded by immediately shipping the correct product, apologized for the error and even let me keep the incorrect product for my inconvenience. Who hasn't made a mistake these days - it is how you handle the mistake that matters. I have these folks in my "favorites" list."
"Outstanding customer service from Tammie.
My product replacement went oh so smoothly and her customer service was over-the-top! What a lovely treat! As a customer, I've never been treated like this before.
"