"I've been doing business with T-D for about four years now and have been extremely happy with their sales and shipping. This is the first time I've had to deal with their customer support, though (a battery charger died while on warranty). The transaction was painless and the replacement arrived quickly. I'll continue to shop with these folks and, if you're in the market for batteries or chargers, I highly recommend them."
"Wonderful service. Thank you very much. Goods arrived exactly as promised. My order arrived in Canada via USPS Parcel Post much faster than if it had been sent by UPS or USPS Expediated."
"Highly professional handling of my order. Fast shipping. Excellent response to questions by email."
"Fantastic company. Not only are the products extremely useful and cost-saving, but the company goes all out to take care of problems with orders and exchanges promptly and with utmost attention."
"Very competitive pricing, fast service on a highly recommended product for batteries _ charger. BUT IT GETS BETTER. Charging cord died this Nov. (2003). TD promptly sent a replacement at no charge and even refunded my cost of shipping the dead one to them. Replacement worked just fine. Would definitely buy from them again. Most excellent customer service."
"Ordered some Maha Powerex 2200mha batteries on Sat. Nov. 01 and received them the following Tuesday. I would definately order from Thomas again."
"Exceptionally fast service - delivered one day after ordered. Great quality products. I'll be back."
" Good products, prompt delivery. I will be shopping here for my future battery and charging needs. My only complain in their web sight feels a bit cluttered."
"I found exactly what I was looking for at a very good price. I placed the order on Monday morning and had it on my doorstep by Tuesday afternoon via UPS ground! This was a great on-line shopping experience."
"Fast shipping, good selection and good prices. My only complaint is that their web page is a total mess, someone needs to get that thing organized. Prices are hard to find and the structure is chaotic."
"They were informative, fast, inexpensive, & shipped by my 1st choice: USPS to Alaska. I've could not ask for anything more. Today I dug through piles of stuff to find my receipt, to remind me of their name, so I could place another order with them. I don't know how they do it, but I surely am appreciative."
"I had a problem with a link on their website that put an order in for the wrong battery. They took immediate care of the problem with courtesy and speed. Excellent customer service."
"Outstanding Merchant--great selection, unbeatable prices, and world-class customer service. When a battery I purchased failed, they sent a replacement free of charge--and I didn't even have to send the bad one back!"
"Purchased NIMH batteries & a battery pack. Worked fine...about a week later I broke the clip on the battery pack (had it on my belt at the time) reaching for a 1 year old who was about to drop something on his head. I was kind of upset about it, but It was my fault. I returned to their site to find a replacement clip/battery pack holder, but I couldn't find one, so I emailed their support. They stated they'd simply send me another one at no charge!!!!
I have ordered from thomas-distributing a few times over the years and I've NEVER had an order problem. All orders have been in stock. All orders have been correct when shipped. This is everything online shopping SHOULD BE.
Thomas-Distributing is a model e-tailer which every e-tailer should use as a base to judge how their own performance measures up.
A++ guys (if you are reading this)! Great thanks to Eugene Thomas in support. Quick, friendly, human response!
Im telling all my friends about ordering there whenever they ask where I buy batteries. You should too!
- Rob"
"What a surprise Daughter in Law boughtMH-c204f for me xmas. The trnsformer died on me during the summer vacations. When I got back I decided to give them a call. The informed the guarantee was good for a year and they would replace it at no charge. I ask if I should return the transformer. No need they said. They will ship me a new one. Three business days. a 10 for them.
Roland"