"I recently sent a cleanout bag, of which only two items were listed as for sale once it was received. This bag was packed full of purses and shoes! I sent into two pairs of Christian Louboutin heels with this cleanout bag. One pair was even in the original box! I do not understand what happened to these shoes or the other items (Tory Burch clutch, J Crew purse, Elie Tahari trench coat, etc). In my opinion, Thredup has completely lost me as a customer because of this; I truly never thought Thredup would cheat me like this! No response from customer service so far and it's been seven days...

EDIT: After I posted on this site, Thredup did contact me. They looking into my selling bag and discovered that their processors did make a mistake during my bag processing. I received a cashout balance to correct this error. Ultimately, while I am upset that this error was made, Thredup did make it right by me."

"I sent them several bags of designer clothes, many brand new after hearing about site on a tv spot. in 2013 They lost or misplaced my order even though they acknowledged recieving it. Customer service horrendous! Tried emailing ..even wrote to the CEOback and forth, got nowhere...I tried again with this company last year hoping they got their act together...and I got $4.95, yes that’s FOUR DOLLARS AND NINETY FIVE CENTS for bags of beautiful clothing. Warning....Don’t get ripped off like I did. Met some women talking about site when I was at gym and they had bad results too...consensus..stay away. "

"You might as well donate your clothes to Goodwill. Three high end items worth over$300. Got $5. Total Rip off. Never again"

"I was initially impressed with ThredUp - no charge for the bag, quick processing and fair $ amount offered for what I sent. Now it is the complete opposite. The last bag I sent in contained about 8 items - including shoes, coats and brand new items with tags. I was paid just over $12 for all of it - subtract the processing fee I essentially made nothing. Kicker is that ThredUp charged close to $100 for all of it - nice profit for them - totally not worth it for me. I'm waiting for my final bag to be processed (which now takes around a month...) and will be cashing out my account and saying goodbye. "

"Purchased a nice dress for $25. The chest measurements on the sales page were TEN INCHES larger than the actual dress. Naturally, I'd have to spend another $10 to return for refund. I won't do that again. "

"i sent my clean out bag with plenty of clothes. they accepted five items upfront and gave me a total of $2.45 for five items, crazy how one item they are selling for 9 dollars and paid me less than $3 for all items. lmao it seems funny but its not. They accepted consignment items as well which will cover the shipping and handling and return assurance. it was such a waste of time and items for me. i could have just kept all of it. ( i dont need their $2.45) booooooooooo! once i get all my items back, im closing my account and never again!! "

"Total bait and switch. My first two experiences selling with the company were great. So by the third bag I trusted them and sent in many brand new or barely used clothes. I received $14 ($4 minus the shipping fee - the shipping fee is new BTW). Crazy! One of the rejected items was a pair of brand new maternity leggings from Ingrid & Isabel, probably cost me $50-$60 originally. They were without tag, but never worn and never washed. I went to their maternity page on the website and it says they are looking for high quality maternity clothes to build their inventory (which from what I could tell was a couple shirts ONLY!) These pants were pristine, and from a well known brand, clearly an opportunity to build their inventory. I thought for sure they would accept these. I can only assume they are looking for maternity clothes because their employees are pregnant! I would have preferred to give them to charity, and will probably do so in the future. This is just one example. Don't waist your perfectly good clothes on this company. Beware also that they are looking for seasonal clothing... but take 6 weeks to process your bag! To top it all off there is absolutely no way to contact them... that should be enough to make you skeptical. "

"If I could give 0 stars I would. Total rip off, basically they take your clothes, tell you they are worth nothing then resell them and they pocket the money. Don't believe their schpeal that they donate to "garment recyclers" or whatever. You are SO much better off with the likes of Poshmark or similar businesses that let you sell directly to others as opposed to being a very shady middle man. "

"complete rip-off. I wish I would have thought to read the reviews before sending about $750.00 worth of clothes to include leather boots, suede and leather items from banana republic and cache - one with the tag still on it and multiple other high quality/ designer items! Designer tops, dresses and jeans sent into them...with an email to me saying they took only 30pct of my items!
To begin with - they took over 6 weeks to "process" my bag. Then said they accepted "up front" 4 items, subtracted the 9.99 shpping cost- and credited me 4 bucks! The other items - 3 total, are "on consignment" - including a pair of leather boots I wore ONE TIME (the heel too high for me and cost over 150.00)...I guess they will give me $1.00 for those? THIS COMPANY NEEDS TO BE SHUT DOWN. They are STEALING your clothes. I would have been way more happy to just donate the items. I had several items that still had the original price tags on them that were in style that they claim - were "recycled responsibly". I could have easily gone to a local resale store and earned a couple hundred bucks. STAY AWAY FROM THIS COMPANY. Honestly, this company needs to be investigated and shut down. "

"There are so many clothes on this site and every item was as described or better. My granddaughter is growing so fast, I'm sure it won't be long before I will be on another shopping spree. I have been passing the web site information on to all of my friends, with or without children.
Thank you for creating this wonderful company!"

"My selections fit GREAT!! Return was easy!!! Site credit for MORE SHOPPING!!!❤️"

"Everything I have seen - this was my second order - looked even better than expected. With each order a couple of items did not fit. It was so easy to return and no cost to me as I opted for the credit option. I do not see any need to buy any more new clothes in the future. Keep clothes out of landfills!"

"I have bought from them several times and I haven’t had any problems. The return process is easy and fast. The clothes were in excellent condition. I returned some items because they were to small or to big. "

"My box arrived today with the five articles that I purchased. It was folded neatly and wrapped in tissue paper. Everything looked like brand new but best of all they all fit Iike a glove. I am not that lucky to have that experience in a department store..."

"I have shopped thred up for a year or so and absolutely loved it. Then i decided to order a clean out bag the idea was great and so simple they send the bag you stuff it and send it back. Easy peesy..right. Well as everyone here have said it takes about 2 mths to get your bag processed then you get to see what they decide to accept. They accepted 19 items of my overstuffed bag these were all new or very gently used items coming from 2 teens closets and we all know teens they buy and never wear half of it. Out of the 19 items thred up gave me 12.96 took back 9.99 for the shipping. Thred up priced all of them at 10 or more except for one dress they consigned at 3.00 payout it is listed for 25.99. You can see the scam. The CEO of this company had a great idea and they are making a killing. Good for them. Not good for the seller. Sell on other sites not thred up or just donate to a shelter. "