"I have ordered several items. I love all of it. Two are to small but the quality is great and I'm very happy"
"So happy with all my purchases, beautiful clothes! I browse through ThredUp everyday!!"
“Thank you for the shout out! We area so happy to hear you hear you have been happy with your purchases. We are glad to have you browse with us everyday!! :) We we look forward to your next order !”
"First the coupon I was sent on the 25th of the month had expired on the 23rd then I purchased a handbag that was described as like new and that I would think it was brand new when I received it. The handbag was severely worn, dis colored, smelled and still contained the previous owners hair and crumbs. I was however able to rerun it and at this time I am waiting for a refund. Hopefully that goes smoothly. Not sure that I would buy anything on this site again, I may consider selling. "
“Hi! We are sorry to hear of the issue with the coupon code you were offered. We are happy to make this right and issue you a new coupon code for the one you were offered. Please message the team at support@thredup.com so we can better assist you with this. Also we additionally apologize for the non quality of the handbag you received. We do have very strict processing and acceptance standards and if this was missed we are happy to accept a return for the non quality item, issue a refund and look into why the issue was missed at processing. Please let us know if we can assist you or address any additional questions or concerns you have.”
"Wish you could return and get full credit vs store credit without the 8.99 return fee. "
“Thank you for posting your review and feedback on our returns policy. We do not want you to have to keep any items you are not absolutely in love with, and offer 2 different return options. Additionally, you are welcome to combine orders into one return, and save on return shipping this way. Please let message us at support@thredup.com if you have any additional questions or concerns. Thanks!”
"Awesome prices & fast delivery! My Daughter just put in a good size order, she loves ThredUP too now!
Now that my order came, 2 of the shirts were the size the tag said, the third shirt that I bought was 3 sizes smaller than what the tag said. There is NO WAY that shirt will fit me or my 15 yr old daughter, I'm not happy. How can anyone order things when you can't trust the sizes. I won't return the item because it will cost more in shipping and re-stock fees."
“Thank you for posting your positive review! We are so happy to hear you and your daughter are happy with the prices and fast delivery of our service. We look forward to both of you shopping with us again soon! :)”
"They corrected the error and was very helpful. Thanks!"
"Love the choices, prices, quality and prompt delivery! I would never pay $200 for a pair of jeans but paying $29 for $200 jeans is something I can do!! I have gotten several friends just as excited about ThredUP as I am!"
"ThredUp is amazing. My new digs arrived and were in the condition I expected. "
"Although it makes the clothes look nice to be displayed different ways, it would be very helpful if all items were pictured on the same exact dummies with specific measurements for each clothing size's dummy so that selecting sizes would be a little easier with unfamiliar brands. Y'all have done a phenomenal job!"
"Will definitely order from you again. ..."
"The clothes are exactly as described and shown on the website--which is awesome; I just wish shipping cost wasn't such a deterrent. I like the idea of their free shipping program, but wish it was just a flat fee/month, rather than spend $150/month to get free shipping for a month. "
"Will definately be ordering again! Fast, easy and great quality used gems"
"The items were of good quality. However, the coat I ordered was not true to size and was not listed as such. It also had cat hair on it and as I am extremely allergic to cats, I wasn't too happy. Also, the shoes could have been cleaned a little better. The sidewalls of the soles were dirty and not in as good condition as it appeared they were. "
“Hi! Thank you for taking the time to post your review. W are very sorry the coat and shoes you ordered were not as described. We are happy to accept a return on any item you are not happy with, and if it does not meet our standards we are also glad to issue you a refund. If you will please email us at support@thredup.com if you have any questions initiating a return for these items, we are happy to assist you further with a return so you can get a refund for these items. Thanks!”
"Everything was wonderful. I'm happy with the 2 cross body bags I bought. The packaging was excellent and the shipping was quick. I look forward to buying from thredUP again, love the concept and have shared the site with several of my friends. Thanks!"
"Quality and condition were fantastic. Shipping was fast. I like knowing that another woman can't possibly wear the same dress at the events I attend. You can't find these items anywhere...my dress was made in Australia !!! "
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to post your review! We are so happy to hear you loved the items you ordered. We are happy to accept returns for the items that were to small. If you have questions about returning items you can find more information her; http://support.thredup.com/hc/en-us/articles/203415706-How-do-I-return-an-item-. We look forward to you using our service again soon! :)”