"I really liked the prices and selection. The sizing was a off though. If a top said 1X, it certainly didn't fit like a 1X, etc. Did receive the clothes quickly, and have had many compliments on them. Thank you!"
"Everything was perfect , Clothes in perfect conditions
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"When I purchase something from them, it is super quick and easy. However, I'd appreciate it if there are measurements with the sizes. This way, I won't make any mistake in ordering. I've sent out some bags of old clothes and shoes, somehow good brand (like Calvin Klein sandals I wore only twice) wasn't even up for a sale, but more of inexpensive clothes were up on sale. I'd appreciate it if you can do something like a list of things we can mail and so we'll know which one's rejected for what type of reasons and which one survived. I just like your website, so I decided to keep quiet, but a lot of times I felt funny about this. Thank you!!"
“Thank you for posting your review and feedback. We are happy to hear the order was super quick and easy! The team is currently in the process of adding additional measurements to all items listed on our site. We also keep very detailed record of all item processed accepted and not accepted in every bag. Please message us at support@thredup.com with the bag number and we will be happy to provide you any additional information or questions you have on the processing of your bag. Thanks again, we look forward to you using our services again soon. :)”
"I am extremely disappointed in the payout for my bag. There was a brand new $400 coach bag in it and a brand new $200 coach wallet. Apparently if you don't get return assurance, the company will just steal items that are in perfect condition to sell. I was very happy with my first experience, but only sent the new purse and wallet thinking I would get the same customer service. This is a complete scam. They will certainly not get any more business from me or any referrals to friends. Make sure you get return assurance if you use this company!!!"
“We are very sorry you were disappointed in the processing of your bag. We do keep very detailed processing records of all items accepted and not accepted, and we are able to answer any questions or concerns you have about the specific processing of your bag. The return assurance option stated when the bag is order has to be opted into before the bag is marked as received. If the bag is not opted in before the bag begins processing, items that do not pass our quality assessments are immediately separated and grouped with other items making it physically impossible to gather your items and return them to you. (http://support.thredup.com/entries/22066976-Can-I-request-my-items-be-returned-to-me-). Please message us at support@thredup.com if you have any additional questions.”
"Love the packaging and my clothes were just as described. I have already placed another order. Will continue to use this service!"
"Love this online consignment!"
"Horrible Delivery. Just ignored my emails. I ordered over $100 worth of clothes on a Friday and was charged as soon as the page loaded. Most companies do not charge until it ships. With my card charged I expected to receive my clothes soon, however by Monday, they hadn't shipped yet. Waited until Tuesday, still hadn't shipped. I first contacted the live chat rep asking why my ordered was delayed so much, I was told that I needed my addresses confirmed. Okay, understandable, I was called and they confirmed them. I was then told that everything was good to go and it would ship out that day. It did not. During the day Wednesday I sent an email asking about my order expecting the quick customer service that I received Tuesday, alas there was no reply. At this point I was dissatisfied. I sent another Wednesday night asking to just cancel my order because I would rather have my money back instead of waiting the additional 3-8 days after whenever they decided to ship it. It was ignored again and the package shipped the next day. Still have never received a reply from them. So basically they have forced me to wait for it and the tracking on the package says it will not be here for at least another week. Today is the Monday after a holiday weekend. Yet, it shipped Thursday and 3-8 business days would at least be this week. I am extremely displeased, I was intending to use one of the pairs of shoes I purchased immediately for work. I will not be using their services again. "
“We are very sorry of the delay with your order due to the credit card fraud protection email that was sent to you. A request was emailed to you, and this request was to verify information for your safety, and to help protect your account against fraudulent activity as the order was a high dollar amount. We again apologize for any inconvenience and delay in the processing of this order has caused you.”
"Seller beware! I sent them a bag that contained 5 pairs of Theory pants - new with tags. They accepted nothing and I earned ZERO dollars for the pants and now they are gone. Disgusting. When I contacted customer service they said the pants were not needed - no other information was provided. They are a listed designer they want and were new with tags and a normal size 6 - it makes no sense to me. They steal your clothing. They run a shady business. Do NOT send your clothing to Thread Up!
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“We are very sorry you did not have a good clean out bag experience. We are glad to provide very detailed information on all the items accepted and not accepted in your bag. Our bag processors are very strict about accepted items and must follow our high quality standards to process every item to insure and provide the best inventory that our members are looking for. Please message us at support@thredup.com if you have any additional questions.”
"I was very satisfied with my purchase. However, the it was normally priced at $70, lucky I had the 40% off coupon. My purchase was not worth the asking price of $70. I would've been highly disappointed if I had paid that price."
“Thank you for taking the time to review. We are happy you were able to utilized the 40% coupon. If at anytime you feel a pricing error has been made, please feel free to contact us so the team can take a look and verify the pricing of the item listed. You can message us at anytime at support@thredup.com. Thanks again!”
"I've placed 2 orders through ThredUp with 5 - 6 items on each order. Delivery was more prompt than expected and packaging was professional and protective. I returned some items, so the site credit for doing so is much appreciated, the process was so easy. My returns were mostly due to incomplete information on the items' descriptions. I'd like to see more complete information about the products."
"Great clothes at great deals. My order came on time and the clothes really did look like new!"
"Got order quickly. Items were very nice except one top said it was "slightly faded" when it was very faded,still nice top. Just wished the picture reflected the fade look it had and not like pic that did not really show."
“We are so happy to hear your order arrived quickly! We are sorry to hear however that one item that was noted as faded and not as described. Please message us at support@thredup.com with the order number and the team will be happy to assist you with any issue.”
"Love how shopping with you is another way I can reduce my carbon footprint. I got 5 items and kept two. Returns are super easy. Shopping is fun although I wish you listed color. There was no way of knowing for sure if it was black, navy or dark gray which was problematic. I will try thred up again!"
"I am very pleased with my quick delivery and the quality of my clothing. Thank you!"
"Beautiful, like new, shoes at a fantastic price. The shipping was fast and the packaging was adorable. Thank you!"
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to post your review. We are happy to hear you like the prices and selection. We are sorry to hear the one top was not the correct size. You do have 30 days to return items you are not absolutely in love with. You can access the returns in your account here: https://www.thredup.com/order_returns”