"The experience has been outstanding so far. Quick delivery and return serives. Amazing quality."
"Everything true to size except the black hoodie which was a Jr. XL, not a misses, and can't use it."
“Thank you for the message and feedback about your order. We are happy everything was true to size. We are sorry that one item was not correctly sized. Please message the team at support@thredup.com with the order number and they will be happy to assist you with this issue further. We look forward to assisting you further and shopping with us again soon! :)”
"Enjoying shopping with THredUp"
“Thank you for taking the time to send your review and experience with thredUP. We look forward to you shopping with us again! :)”
"Package arrived sooner than expected and the item I ordered was nicely wrapped. All was in good condition. "
“Thank you for taking the time to send your review. We are so happy to hear the order arrived sooner than expected, and the order was nicely wrapped in good condition. We appreciate the thredUP shout, and look forward to you shopping with us again! :)”
"Love the condition of the clothes and shoes and everything fit."
“We appreciate you taking the time to send this shout out and thredUP LOVE! We are so happy to hear you loved the condition of the clothing and shoes you order. We look forward to you using our service again soon! :)”
"condition exceeded expectations, items were excellently packaged"
“We very much appreciate your time in posting this review. We are so happy to hear the condition exceeded expectations, and that the items were excellently packaged. We will pass your positive feedback and review onto all teams that made your experience great. We look forward to you shopping with us again soon!”
"Everything arrived quickly and the clothes were great quality and what I expected. I'll definitely use ThreadUp again!"
“We appreciate you taking the time to send your review! We are so glad you items arrived quickly, and the clothing was of great quality. We look forward to you shopping with us again soon! :)”
"I just received the super cute Old Navy sandals I ordered. They are so much nicer than the photo showed. Just like the last pair of shoes I purchased from ThredUp, I find that they look 'NEW' and not used at all. The guidelines used to rate the items at this fabulous new online consignment shop guarantee a pleasant buying experience.
Thanks ThredUp!"
“Thank you for posting your positive review. We are so happy to hear our service works so well for you, and your items purchased were nicer than the expected. We strive to provide the highest quality secondhand item possible on our shop! We appreciate you business and look forward to you shopping with again.”
"I've almost always had good experiences with thred-up! "
“Thank you for posting your review. We are happy hear you have had a good experience with thredUP! If we can ever assist you with an experience that is not so good, we strive to provide the best customer service and are happy to answer any and all questions and concerns you have. Please message us at support@thredup.com if we can assist you with anything further. We look forward to you using our service again soon! :)”
"I love thredup!!!! Easy, fast and a fabulous selection, great all around!"
“We appreciate the thredUP shout out and LOVE!! We are happy to hear our service was easy, fast and we had a fabulous selection for you. We look forward to your continued business, and next order!”
"Overall the experience was good and the quality exceeded my expectations. "
“Thank you for taking the time to review your order. We are thrilled to hear your overall experience was good and our quality exceed your expectation. We look forward to you shopping with us again! :)”
"Overall a great experience. The only thing I found less than great was the purse section. There are photos only of the purses from the exterior, but none of the insides showing the number and type of pockets, etc. It's important to me to see how the purse is going to function, as well as how it's going to look."
“Thank you for taking the time to send you feedback and review of your recent order. We are happy to hear your overall experience was great! We appreciate your feedback and suggestion about about more information on handbags on our site. I will be happy to pass this onto the team for future updates to the handbag details. We look forward to you shopping with again soon! :)”
"Love this site! Sometime it takes a while to ship. Once it is relievered it's delivered pretty quickly"
“Thank you for taking the time to message your review. We are so happy to hear you LOVE the site. We look forward to you shopping with us again soon!! Also, orders can take up to 2 business days to process and ship out. If you are experiencing delays past this, please message us at support@thredup.com with the order number(s) and we will be happy to look into any issues. Thanks!”
"This used to be a great place to send in your items and make some money on things you no longer wore or needed. The new pricing structure has made it impossible to do that. I would rather donate than take the time to wait a month for lousy payout.
Shopping is also hard no measurements and the good items are no longer there. Basic brands. Too much aggravation for such little return."
“We are sorry to hear of any disappointment in the processing of your clean out. We keep very detailed records of all bags and items processed. We are always happy to answer specific payout and processing questions you have on any bag. Please message our team at support@thredup.com with the specific bag number and we will be able to answer any questions or concerns you have about the processing of your bag(s).”
"Fast service very happy good quality and pricing "
“Thank you for the review. We are pleased to read you received good quality items at a great price and the service was fast. We look forward to you shopping with us again! :)”
A rep from ThredUp, Thredup3, has responded:
“Thank you for the review! We are so happy to hear your experience has been outstanding. We look forward to you shopping with us again soon!”