"I purchased my ticket easily and it couldn't have gone more smoothly. Great game experience all around!!"
"The prices of the tickets are way different than other vendors"
“Hi there,
Thanks for the feedback! Here at TickPick we strive ourselves on having great prices for all customers! We are thrilled to hear you have been finding some great deals on our platform! We hope you also enjoy the new Price Freeze features as well! Come back soon for all your ticketing needs! ”
"Great experience love this site "
“Hello,
We are so thrilled to hear you are enjoying TickPick! We would love to have you come back again soon for another amazing experience! Check out our new Price Freeze feature, and don't forget to refer a friend and earn discounts! ”
"Always. Best site out there"
“Hi there,
Thank you for the feedback! Here at TickPick we strive to have excellent customer service and even better prices! We hope you come back soon for all your ticketing needs! ”
"Have been using it for years and it never disappoints."
“Hi there,
Here at TickPick we are thrilled to hear from our long-time loyal customers! We are glad you continue to come back for all your ticketing needs, and we do appreciate your business! Don't forget we also have a Refer a Friend Promotion! ”
"No added fees, you see your actual cost up front. "
“Hi there,
Thanks for the feedback! We are glad to hear you like not having any hidden fees! We strive ourselves on excellent customer service and being Fee-Free! We hope you come back soon for all your ticketing needs! ”
"Always provides with great service and great prices with no fees!!!!"
“Hello,
Thanks for the feedback! We are so happy to hear you are pleased with the services provided by TickPick! We strive ourselves on being fee-free. We hope you continue to enjoy live events and purchasing tickets with TickPick! Come back soon to check out our upcoming new Price Freeze feature! ”
"Been using TickPick for a number of years now and they've always been a reliable, trustworthy, and convenient source for event tickets. 10 out of 10 would recommend! "
“Hello,
Thanks for leaving your feedback! We LOVE to hear about your longtime loyalty! We strive ourselves on excellent customer service and reliability, so we are so glad to hear you too enjoy that aspect of the platform! We hope you come back soon for all your ticketing needs, and don't forget we also have a Refer-A-Friend promo where you can earn credit for referrals! ”
"I was looking at how much Dallas Stars tickets were for the first game of the season against the Winnepeg Jets. I come to find out that I was charged for 4 seats that I never approved. I contacted customer support and they said they couldn't do anything since TickPick is just a middleman. They recommended that I resell the tickets on TickPick. I waited to see if there was a refund and there never was."
“Hi there,
Thank you for leaving your feedback and we apologize about this experience. Here at TickPick we always strive to ensure both buyers and sellers on this platform are satisfied. We can confirm the agents you spoke with were doing their due diligence and attempted to get the order canceled for you by reaching out to the seller. We cannot force a sale to be canceled but we can always request that on your behalf. That particular seller was unable to cancel the order so the only option left would be to relist the tickets as the agents explained over the phone.
Since we are a secondary marketplace, all sales are final. We need to pay the people who sell their tickets just as much as we need to provide the tickets our buyer's purchase. We thoroughly reviewed your order and can confirm there were no malfunctions in the system during your check-out process.
I truly do wish there was more we could do, but on a finalized order we cannot penalize the seller by issuing a refund due to a mistake out of their control. We try to keep things as fair as possible and in order to issue you a refund, we would have had to penalize the seller to recoup those funds, and in this situation the seller did nothing wrong.
We are truly sorry about this experience, and we do hope you will give TickPick another chance. ”
"Bought tickets last minute and took a little while for them to be delivered. I emailed customer service and they made sure I was able to be in my seat by tip-off "
“Hi there,
Thanks for leaving this feedback! We are so glad you were able to enjoy your event! Sometimes those last-minute sales take a bit of a push to get them through in a timely manner as many ticket transfers are a manual process. We appreciate you reaching out for assistance right away and we are so glad we were able to reach the seller and get those sent right away. We hope you enjoyed your event and come back again soon for all your ticketing needs!”
"I purchased tickets for a sporting event in San Antonio over the T’giving Break and found the experience to be easy and seamless - great customer service and no problems with the processing the ticket. Terrific pricing too. Love the no added fee feature. "
“Hello,
Thanks, you for leaving your feedback! We appreciate your business. We hope your Thanksgiving break and sporting event were both wonderful! We also love being a hassle free, and fee free platform! Come back soon to check out our new Price Freeze feature! ”
"Purchasing tickets is fadt and easy with TickPick!!"
“Hello,
Thanks for leaving this feedback! We love to hear your experience was a good one! We strive to have great customer service for all our wonderful customers and will be available when you need us most! We hope you come back soon for your upcoming ticketing needs! ”
"We bought tickets from TickPick 3 months in advance. Did not get tickets FedEx until the day before which made us nervous to hope they get there in time. Upon arriving at the event after paying for parking, waiting, etc, our tickets are scanned and we find out they are INVALID as originally purchased opted for a REFUND due to a cancellation but TICKPICK sold us those tickets. Their support is non-existent when you need them. We ended up having to go to the box office and buy last-minute tickets and missed the whole opening of the show and had subpar seats. Worked with TickPick for two + weeks and finally got a refund. I don't feel like that is enough for screwing you over on the day you show up for an event. Do yourself a FAVOR and find a company that has 24/7 support. If you get your tickets early, make sure they are VALID!"
“Hello,
Thank you for taking the time to leave this feedback regarding your denied entry to your event. Here at TickPick we pride ourselves on excellence and in this instance, we clearly did not act as swiftly as we should have.
We are truly sorry for the experience you had with your previous purchase. Denied entries are very few and far between and we do hope you will give us another chance to lead you to some wonderful tickets. We take denied entry situations very seriously which is why we require a 7-10 business day window to fully investigate the situation, the tickets, and the seller in full.
After a close review of your order history, the denied entry investigation, and this review we would like to try and make things a bit better for you. Please accept our sincerest apologies and another $50 in credit added to your account, on top of the previous credit honored at the time of the denied entry.
The credit was placed onto the same email account this order was under and will be available at any time for use. We hope you will give us another chance to make things right and we deeply appreciate you as a customer and apologize for this previous experience. ”
"I went to basketball game got to front door tried to pull my tickets up
Tickets gone
They sent me my money back without me asking for it.. I did not resale my tickets "
“Hi there,
Thank you for leaving this feedback! We are truly sorry to hear about any issues you may have experienced while attempting to use the tickets you have purchased. I was able to review the order number inputted for this review and can see valid E-tickets are still uploaded for the order. There have been no refunds issued and no tickets pulled back at this time on this order. If you would like to discuss this order further or to find more information pertaining to your order, please reach out to support@tickpick.com. ”
"i accidentally declined transaction and the seller resent right away.
thanks so much!
And thanks for accessible phone line to customer service who contacted seller promptly as well."
“Hello,
Thank you for leaving your kind review! We appreciate your feedback and are so happy you were able to call in and get quick service! We strive to ensure support staff is always available to assist in urgent situations like yours. We hope you enjoyed your event and come back soon for all your ticketing needs! ”
A rep from TickPick, TickPick.1, has responded:
“Hi there,
Thank you for leaving your feedback! Here at TickPick, we strive to ensure all orders come in a timely fashion and all buyers enjoy their experience. We hope you come back soon for all your ticketing needs! Check out our new Price Freeze feature! ”