"Bought tickets for Lady Gaga concert over a year ago. When tour was postponed and no new date was provided was not allowed to receive a refund. Paid $274 for Nosebleed tickets only to later learn these same tickets were selling for around $100 on THEIR OWN WEBSITE. So much for best possible price as they claim on their homepage. When I called to request either a refund or upgrade was told no. When I asked to speak to the manager was told the manager was unavailable and was then hung up on. Will absolutely NEVER use TickPick again. Would not recommend unless you want a horrible experience."
"Excellent, great prices and experience "
“Thanks for leaving a great review! Here at TickPick we are happy to have happy customers! Come back soon for your future ticketing needs! ”
"Great site, easy transfers "
“Hi there,
Thanks for leaving us a great review! We are glad you are enjoying our platform and the seamless transfers! We hope you come back soon for all your ticketing needs! ”
"Sold the wrong ticket but refunded by TickPick "
“Hi there,
Thank you for leaving a review for TickPick! I am sorry the incorrect tickets were issued but glad you were able to be refunded for the order. I do apologize but when I tried to look further into this issue the order number attached to this review is going to an event that has already passed. The correct tickets were issued for that, and no refunds were issued on that order. Please call our support line if you are having further troubles on any order so we can assist quickly. ”
"Never EVER sell your tickets on this site. They only care about the buyers on this site, not the sellers. They swindle you in order to get money from the buyer and the seller.
Then they charge the seller twice even when their site is the one that messed up. Their customer service doesn’t do anything helpful but give you automatic emails.
I feel sad and disrespected after using this site."
“Hi there,
I am truly sorry your sale was unsuccessful. I was able to look over the order and it appears that you had listed the incorrect section and once that listing is up and viewable to the public - the tickets would need to be delivered as listed. The buyer on the order was expecting GA tickets and you did not deliver GA tickets. We would strive for all orders to be filled correctly and if you were buying tickets, you would expect them to arrive with the section as ordered as well, I believe. The product you listed was not what you delivered to the buyer which is not fair to the buyer. We did need to find suitable replacement GA tickets for the buyer on the order. I also do see that you were having difficulties getting your listing to post and received an error. We would ask that next time you come across an issue to please reach out to our agents for further assistance and not to continue the listing incorrectly. ”
"Purchased a lot of concerts tx on line and had great experiences.
"
“Hi there,
Thanks for leaving TickPick a great review! We love hearing about happy customers and great experiences! Come back soon for all your ticketing needs! ”
"Love that there are no fees! And the process is so easy! Found GREAT seats to a Milwaukee Brewers game and was very pleased with how smooth it went :)"
“Thanks for choosing to buy your Milwaukee tickets with TickPick! We are so glad it was a smooth and efficient process. Come back soon for all your future ticketing needs! ”
"Enjoy looking for seats and not having to worry about when you check out a fee will be added to the total. "
“Thanks for leaving a great review! We hope you continue to enjoy our Hassle-Free platform for all your ticketing needs, and as always, the best part is no hidden fees! ”
"Ordered through the last two times, and both times they didn’t send me all of the tickets i ordered. First time I called about not receiving it, representative kept saying that it was sent but I never received it. So I had to dispute this charge. Second time trying them again, also didn’t receive my tickets. Had to call axs to see if they can tell me what they see on their end, and they saw exactly what I saw… missing tickets. Had to call TickPick then and go through so much to finally get them to realize that the transfer did not go through. So annoying! "
"You should not have to wait that long for tickets"
“Hi there,
Thank you for leaving this review. I would like to explain that sometimes the venues or the event organizers delay the release of their tickets to prevent fraud among many other things. This is just an added security measure to ensure the authenticity of your tickets. I was able to review your order and can confirm the tickets for this order were delivered less than 5 minutes after placing the order. There were no delays on your tickets and were transferred right away to your MLB Ballpark App. Please make sure if you are unable to find the tickets once the email stating they have been sent is delivered to reach out to our support staff for further assistance to ensure you are able to locate the tickets as soon as possible.
Thank you. ”
"good experience
tickets came as expected
"
“Hi,
Thanks for giving TickPick a great review! We are glad your tickets arrived on time as scheduled and this was a good experience for you. Please come back soon for any of your ticketing needs!
Thank you!”
"Tickets were transferred well in advance of the event and were valid tickets for the seats I requested. No issues and love that TickPick doesn’t have fees. "
“Hi - Thanks for using TickPick and leaving a great review! I am glad your tickets arrived with ease and in plenty of time for the event. Come back soon for all your future ticketing needs! ”
"I don't even know how many tickets I have purchased with them so far and they ALWAYS deliver!! Great pricing is always my first priority, seating second. TickPick ALWAYS comes through with both! I have NEVER been disappointed and have an amazing time, every time!"
“Hi! Thanks for taking the time to leave us a great review! TickPick loves having happy customers and we hope you come back soon for all your ticketing needs! ”
"Can I get a half refund I missed half the show because of how long you took. "
“Hi there,
I am truly sorry you missed half of your event. Reviewing your order, we are showing that the tickets were transferred within 10 minutes of placing the order and within 6 minutes of confirmation from the seller. We would be unable to issue a refund for this as the tickets arrived within a fairly decent amount of time to when the order was placed. I apologize for the inconvenience this may have caused and as a courtesy have placed $10 in credit on your account for use on future purchases. Please reach out to our support staff with any questions or concerns about delivery delays so we can ensure to act swiftly. Thank you. ”
"Great! Great service and fast to get Tix. "
“Hi - Thank you for leaving a great review! Here at TickPick we love seeing happy customers and hope you continue to come back for all your ticketing needs! ”
A rep from TickPick, TickPick.1, has responded:
“Hi there,
I am truly sorry your experience was not exceptional. We here at TickPick do strive to ensure all orders are flawless and both our buyers and sellers are happy with the outcome. I was able to review the order and I also reviewed the call and the agent whom you were disconnected with did attempt to call back right away and had to leave a voicemail. Sometimes our connections can be a bit spotty, but we will always have an agent reach back out if the call is disconnected due to connection issues.
There are many contributing factors that go into a seller's decision on how to set their prices (which is wholly out of TickPick's control), such as the demand for the event and how close it is to the event date. This is the norm across all secondary markets, but what separates us from our competitors is that we do not tack on any service fees to the listed price like other sites. we are a secondary market that doesn't own of any tickets listed for sale on the site that is instead comprised of ticket listings from hundreds of different sellers (mostly professional ticket brokers) who are listing their own tickets for sale at prices generally determined by market value. As is in our User Agreement, these prices may be above or below the face value that is printed on the tickets that buyers receive.
Please review our Buyer Price Guarantee to see what qualifies, and I do apologize this order did not.
We hope this provides clarity on the price discrepancy and does not discourage you from using our services in the future.
”