"I went to an Orioles game on 9/3/22 and bought 4 tickets through Tickpicks. When I tried to get into the stadium, two of my tickets had been resold without my knowledge. Do not use this service"
"Always quick and the most affordable tickets to literally anything you could ever want to want to go to. "
“Hi there,
Thanks for leaving this kind feedback! We always love to hear about great experiences! We are glad you enjoy the No Hidden Fees when purchasing with TickPick and hope you will continue to come back for all your upcoming ticketing needs, whether that be a sporting event, live concert, or theatre show! ”
"I bought two tickets to a concert a month ago still haven't gotten them. There customer service is a joke called 3 times and will be calling today to try and get a refund since this crappy place never gave me my tickets and concerts tonight. Dont recommend using them there a joke. All they say is buyer will send them to u heard that over and over which is a lie."
“Hi there,
We are truly sorry about the extremely delayed delivery of your order. TickPick strives to ensure tickets are always delivered in a timely manner and in ample time before an event takes place.
In this particular situation, the tickets were not made available for mobile transfers until the day of the event. This was wholly out of TickPick's control and even the sellers. The event organizers will decide when to release tickets for transfers, and in this situation, they did not allow for that until the day of the event.
The seller continued to stay in communication with us and assured us they would be transferring all their orders for this event as soon as possible. We see the tickets were transferred in time for the event and all orders were filled the day of the event.
We do understand how incredibly frustrating that can be to have tickets purchased and not have them in hand until the day of the event and we are truly sorry for that delay.
Our team continues to monitor those situations and we will always to our best to communicate those circumstances to both parties, and we are sorry that was not communicated properly to you.
We do hope you will give TickPick another chance and enjoy our new feature. You now can select listings for INSTANT download/transfer to ensure your tickets arrive quickly. Not all listings have this option so please make sure to review the notes of each listing and we hope you will give us another chance! ”
"I should have downloaded the tickets earlier but waited until Saturday morning for the game that day. Had some issue with software. Contacted customer support but they were not open on the weekend. Paid money and did not get to go to the game. I later disputed the charge on my CC but Tickpick blamed Ticketmaster, and vice versa. Still ended up paying for tickets that I never received. Officially done with Tickpick."
“Hello,
We are truly sorry to hear about this unfortunate experience with TickPick. We strive to ensure all buyers and sellers on our platform are satisfied with their orders. I can see the tickets were transferred the day the order was placed, and we have gotten valid documentation the tickets were accepted into your account.
Our support staff is also available 7 days a week between 9AM-11PM EST. You can reach a live agent at 845-538-4567 during those hours any day for assistance.
TickPick is always available to troubleshoot any issues that may arise with your tickets, but since we are a secondary marketplace, all sales are final, and we would not be able to issue a refund unless the event itself had canceled or the seller did not send the tickets. As the seller provided evidence the tickets were sent and accepted into your account, they do require to be paid for the sale and we cannot penalize them to issue a refund.
We are truly sorry about the technical issues you had the day of the event, and we hope you will give us another chance! ”
"Good Tickets at a Great Price."
“Hi,
Thank you for taking the time to leave this great review and shared feedback! It was our pleasure assisting you with the best tickets at the best prices! Come back soon for all your ticketing needs! ”
"Best Value, No fees, Easy to buy!"
“Hello,
Here at TickPick, we are always glad to hear we provided you with top-notch service! We appreciate the feedback and hope you come back soon for all your hassle-free ticketing needs! ”
"No complaints here, received the tickets at a great price!"
“Hi there,
Thank you so much for your feedback! If any of your friends or family need assistance to purchase their upcoming tickets please let them know about us, and don't forget our referral program!
We hope to see you again soon for you hassle free ticketing needs! ”
"I don’t know what to say? "
“Hi there,
On behalf of TickPick, I would like to thank you for using our services to purchase your Ringo Starr tickets, and your feedback is appreciated.
Please come back soon for all your upcoming ticketing needs! ”
"TickPick is great, I am a very satisfied customer and will use this over and over. "
“Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon. Come back soon for all your no fee, hassle-free ticketing needs! ”
"I bought the tickets over a month ago but I received them only the day before. Getting them that late is not efficient and causes a lot of questions and stress. I also received the wrong tickets, it made the seller look unreliable. Luckily, the potential issues were dealt with without many problems but it couldn’t been avoided completely if they were sent out sooner and the attention to simple details were better"
“Hi there,
Thank you for leaving this review. I believe there may be some miscommunication regarding this review. The order number in question on this review was placed on 8/29 for a game on 8/30. The tickets were delivered within minutes of placing the order and appear to be the same tickets as ordered.
Please reach out to support@tickpick.com to discuss this further. We would like to make sure you are satisfied with your order and resolve any issues that may bring this 2-star review to a 5-star review.
We hope to be able to better serve you in the future and look forward to hearing from you to further assist with this review. ”
"TickPick always has competetive, transparent (no fee) prices. They have been the lowest or very close to it with every event I've looked at. They also have a feature that lets you track events, showing rises and falls in prices. I use this a lot when there is a game I am interested in, but want to see if the price will drop. They also have plenty of tickets for each game, so you always have a lot of options. "
“Hey,
Thank you so much for your review and business! If any of your family or friends are looking for tickets, make sure to send them our way for the best hassle-free ticketing experience! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Come back soon for all your ticketing needs! ”
"Purchased tickets for a hockey game. Received an email 3 hours before the game that the person who was supposed to transfer me the tickets cancelled the transfer. I contacted the TickPick customer service and was told to wait for 2 hours whilst they tried to contact the broker of my tickets. 2 hours went by and no one called and I followed up twice via email requesting an update. I am now currently on a call trying to get my money back. I am a very nice person but this was by far the worst experience with tickets in my life. I have deleted the app and will never go through them ever again."
“Hello,
Thank you for leaving this review, and to begin we are truly sorry for the experience you had with your order. I have thoroughly reviewed this order and can hopefully provide a bit more information for you.
TickPick is a secondary marketplace, so we act as the middleman between buyers and sellers but do not actually have access to the inventory being sold on our platform.
The seller was delayed in sending your tickets, so we did need to place them on a deadline to deliver. Once they delivered, it appears the pending transfer was then canceled. Our team has to investigate those orders to find out what happened. We have policies laid out in place to prevent this and penalize sellers when they do anything involving misconduct on the order. Sometimes our investigations can take up to a week to get resolved and it appears this order was fully refunded for the mistake. We have also penalized the seller for misconduct and placed $50 in credit on your account for the trouble on your order.
We hope you will give TickPick another chance! ”
"It's legit the price was just what it was and no fees for my ticket about 45 mins after I paid"
“Hi,
Thanks for leaving this great review! We are so glad to hear you found affordable tickets for your event! Come back soon for your next hassle-free purchase!”
"Cheaper than any other app out there use TickPick 95% of the time"
“Hi,
Thanks for leaving this great review! We are so glad to hear you found affordable tickets for your event! Come back soon for your next hassle-free purchase!”
"Excellent service which is extremely to use. I highly recommend TickPick."
“Hi,
Thanks for leaving this great review! We are so glad to hear you found affordable tickets for your event! Come back soon for your next hassle-free purchase!”
A rep from TickPick, TickPick.1, has responded:
“Hi there,
Thank you for leaving your feedback regarding your previous Orioles order. We are truly sorry to hear about this experience. We can see this event was back in September and when reviewing your account and order, there have not been any attempts to reach out regarding this issue. We would highly suggest reaching out to support@tickpick.com whenever you have an issue with your order so we can help you get it resolved as quickly as possible.
We have live agents available for support via phone and email between 9AM-11PM EST 7 days a week. When you purchase tickets on TickPick, your tickets are 100% guaranteed and if there were any discrepancies at the event, we would have been more than happy to review that and ensure you had valid tickets for entry. We would go as far as replacing your full order if there are issues such as invalid tickets.
We are truly sorry about this experience, and we do hope that you will give TickPick another chance. Please remember we have customer support staff available to help you anytime and make sure your purchased tickets are valid and you have a great experience. ”