"Good experience, easy process "
"Seller delivered promptly."
"Purchased tickets for a tennis tournament. Tickets were delivered on time without any additional fees like other sites."
“Hi there,
Thank you for leaving a great review for us! TickPick strives to ensure all buyers and all sellers are happy with the outcome of their orders. As always come back soon for your hassle free, fee free, ticketing needs! ”
"Not ever going to fedex field before and not knowing how the stadium was setup the picture of the seat was very deceptive. Any thing in the 200 section row 13 and back has obstructed views. Columns in the way of views and the over hang from the deck above. Game was great though. "
“Hi there,
Thank you for completing this review. I am truly sorry your tickets had limited viewing of the event. TickPick is a secondary marketplace, we do not own any of the inventory and all ticket sales are coming from outside sources. We do have policies in place to ensure whenever there is a restriction on certain tickets, that must be listed. TickPick does not have any say in limited view seats and that choice is completely up to the venue to decide.
When reviewing your order, I can see the seller did list this correctly and there were multiple notices of "limited/obstructed view". The listing you purchased, had this information available to view before purchase, on the check-out page, and again in your confirmation details on the seller's notes for the order.
Venues are allowed to distribute these types of tickets, therefore as long as they are listed correctly, we would allow people to sell them on our platform.
I am truly sorry you did not review the listing well enough to see the notices that you were purchasing tickets with a restricted view but since we have done everything to make that visible before purchase there is nothing further, we can do in this matter.
We hope you understand and please be sure to contact us with any questions about the listings you are preparing to purchase if there are specific notifications like this. ”
"bought the tickets, now they're saying they won't be transferred until the day before the event so we have to cross our fingers and hope they actually come."
“Hi there,
Thank you for including your order number details on this review. I can see your order was placed on 8/23 shortly after midnight eastern time. The tickets were confirmed and transferred to you within 20 minutes of placing the order. The order was placed, delivered and the tickets were used.
I am a bit concerned you gave us a 1-star rating, but your order arrived within minutes and the event was 2 days later. Please reach out to us at support@tickpick.com if you would like us to speak more in depth about this order and review.
We strive at TickPick to ensure all orders are filled in a timely manner and all buyers and sellers alike are happy with the outcome of their orders, and your order was filled accurately with time to spare and in ample time before the event so this review seems a bit misleading.
”
"Package never arrived. Not sure how to rate. "
"Buying the tickets was very easy and they were transferred to me fairly quickly. "
“Hi there,
Thanks for leaving this kind review for us! We truly do appreciate all of our customers and hope you will be coming back soon for all your ticketing needs! ”
"Over the last couple of seasons I have purchased D'backs tickets for me and my friends. Have always found that the process is simple,, efficient and always cheaper. i hate the many fees that come with other outlets. "
“Hello,
Thanks for leaving a great review!! It's always a pleasure seeing customers enjoying our platform. We love that you love not having to pay fees as well! We hope to have you back soon for all your ticketing needs! ”
"I have used them many times for sporting events and concerts and they are always reliable and affordable!"
“Hi there,
Thanks for leaving a great review for TickPick! We love to hear that you have enjoyed using the service for multiple events, come back soon! ”
"First encounter I was denied access into a concert. The ticket that was provided was already scanned. The second concert I paid for tickets at a concert and the seller never released them to me. At the end of the day it’s just not worth saving $5 or $10 to have to deal with all the BS of being denied entry to a show you paid for with this app. There are many other apps that are far more reliable. Both concerts due to TickPick I missed the first 4/5 songs trying to get everything sorted out, ended up having to go to the box office to purchase tickets for entry, so double the $$$$ to get in. It takes 10days to get your money back from TickPick. So if you use this app have a back up plan and extra $$$$ on hand or you may end up going back home and **** off. Lucky I had extra money and I got us in but was super **** and this app ruined both concerts for us!!!!
Just think of app based shady scalpers! That’s what this joke of company is. They could have easily said we’ve sent you new tickets for entry but no. You have to communicate through email standing outside a concert to try to get things sorted out and it never happened. No PH# to call!
Writing about it makes me so angry so I’ll stop. "
“Hi there,
I am truly sorry your tickets were invalid at time of entry. Here at TickPick we do our best to ensure all tickets are valid for entry and seldomly when there is an issue with tickets like your order, we strive to correct it as quickly as possible. We would love to say there are never any seller's out there who would sell invalid tickets, but that is just not the case. We do our best to ensure when those orders are caught being sold on our platform, we act quickly to resolve the situation and ensure that does not happen again.
We have live agents between the hours of 9AM and 11PM EST daily for assistance over the phone as well. Our number is listed on the website for easy access. I would advise with any urgent issues like this to please make sure to call us right away so we can attempt to find replacement tickets at no cost to you.
After reviewing the order pertaining to this review, I can see you were fully refunded and also issued complimentary credit on your account for future use. At the time of closing the case, your response to our Risk Management team seemed rather happy with the results so I am sorry you felt 10 days later to leave this review and wish we could have handled this better for you at the time of closing when we reached out.
We hope you understand if given the chance, we will always do our best to make things right as quickly as possible with the time frames we are given. ”
"Easy to purchase and transfer, great price!!!"
“Hi there,
Thanks for leaving us a great review! We are so glad to hear your transaction was a smooth success! Come back soon for more great prices on all your ticketing needs! ”
"Found the seats we wanted. Love the rating system on deals."
“Thanks for leaving a great review for TickPick! We strive to ensure all customers are happy with their orders and we hope you continue to come back for all your ticketing needs! ”
"Bought tickets for Lady Gaga concert over a year ago. When tour was postponed and no new date was provided was not allowed to receive a refund. Paid $274 for Nosebleed tickets only to later learn these same tickets were selling for around $100 on THEIR OWN WEBSITE. So much for best possible price as they claim on their homepage. When I called to request either a refund or upgrade was told no. When I asked to speak to the manager was told the manager was unavailable and was then hung up on. Will absolutely NEVER use TickPick again. Would not recommend unless you want a horrible experience."
“Hi there,
I am truly sorry your experience was not exceptional. We here at TickPick do strive to ensure all orders are flawless and both our buyers and sellers are happy with the outcome. I was able to review the order and I also reviewed the call and the agent whom you were disconnected with did attempt to call back right away and had to leave a voicemail. Sometimes our connections can be a bit spotty, but we will always have an agent reach back out if the call is disconnected due to connection issues.
There are many contributing factors that go into a seller's decision on how to set their prices (which is wholly out of TickPick's control), such as the demand for the event and how close it is to the event date. This is the norm across all secondary markets, but what separates us from our competitors is that we do not tack on any service fees to the listed price like other sites. we are a secondary market that doesn't own of any tickets listed for sale on the site that is instead comprised of ticket listings from hundreds of different sellers (mostly professional ticket brokers) who are listing their own tickets for sale at prices generally determined by market value. As is in our User Agreement, these prices may be above or below the face value that is printed on the tickets that buyers receive.
Please review our Buyer Price Guarantee to see what qualifies, and I do apologize this order did not.
We hope this provides clarity on the price discrepancy and does not discourage you from using our services in the future.
”
"Excellent, great prices and experience "
“Thanks for leaving a great review! Here at TickPick we are happy to have happy customers! Come back soon for your future ticketing needs! ”
"Great site, easy transfers "
“Hi there,
Thanks for leaving us a great review! We are glad you are enjoying our platform and the seamless transfers! We hope you come back soon for all your ticketing needs! ”
A rep from TickPick, TickPick.1, has responded:
“Hello,
Thank you for leaving a great review! We are so glad to hear you enjoyed your experience using TickPick, and the process was painless and easy! We strive to ensure all buyers and sellers are satisfied with the order and hope you enjoyed the baseball game!
Come back again soon for all your hassle free, fee free, ticketing needs!”