"Me and a friend bought Nuggets tickets on TickPick. My friend sent me the money for his via apple pay and I bought the tix. The game was about a month away from the time we bought the tix. Unfortunately TickPick is telling me I won’t get the tickets until the day before the game. Definitely disappointing and honestly probably wouldn’t have bought them if I knew that was the case. "
"Pretty quick and easy transaction!"
“Hello,
Thank you for leaving some great feedback! We love hearing the process was simple and hassle free! We hope you enjoyed the hockey game and come back again for your next event tickets! As always, there are no hidden fees when you purchase tickets with TickPick! Happy Holidays! ”
"My tickets hadn’t come through from Ticketmaster and I made several attempts with Ticketmaster not knowing how easy it was to have just asked tick pick. "
“Hi there,
Thank you for leaving this feedback. We are truly sorry you ran through hassle trying to get assistance from Ticketmaster. We do have support agents available by phone and email 7 days a week to ensure we are here to help with any issues that may arise. I am glad our agent was able to troubleshoot the transferring issue and provide suitable results quickly for you.
We aim to ensure all customers have access to their tickets in ample time before their event takes place and I am glad we were able to get those football tickets into your account.
We hope you come back again for your hassle-free ticketing needs! And remember, we are here to help if you have any questions or concerns along the way! ”
"The best site to buy your tickets fee free"
“Hey there!
Thanks for leaving this wonderful review! We pride ourselves on being a Fee Free ticketing platform and we are so glad to hear our customers enjoy that aspect of the platform!
We hope you enjoy the new Price Freeze feature and come back soon for your upcoming event tickets! ”
"Easy to use and always has the best prices of all 3rd party sellers!"
“Hi,
Thanks for the feedback! We love seeing this positive reviews!! As Always, our customers satisfaction is our top priority! Come back soon and don't forget to use our Referral program and tell all your friends and family where they too, can go for the best ticket prices! ”
"Searching and finding tickets was an easy task. I had some technical difficulties with using PayPal to complete the purchase on a mobile phone. Used the website and had no issues at all. Tickets were in my possession within 20 minutes and they were authentic/verified tickets through Ticketmaster's interface. No issues at all at the venue. Overall pretty great experience, just a minor/inconvenient bug with the purchase using PayPal on a mobile phone. Next time I'll trust it enough to use my credit card directly and perhaps it'll be a smoother experience."
“Hello,
Thanks for leaving this helpful feedback! We are extremely grateful for your honest and open response. We are so glad to hear the process of finding and using the tickets was great and we appreciate your feedback regarding PayPal orders not working on your mobile device. Please give us a call if you ever have any issues when processing a future purchase so we can further assess and determine the underlying issue. We have support staff available 7 days a week for customer satisfaction. We hope you will come back soon for you next ticketing needs! ”
"I got a great price on Bucks tickets the day of the game. The transfer went smoothly also. Thank you!"
“Hello,
Thanks for the feedback! We are so glad to hear you enjoyed the Bucks game! Here at TickPick we strive for smooth seamless transactions every time! We hope you come back soon for another game in the near future. ”
"Very user friendly and tickets were fairly priced. "
“Hi there,
Thanks for leaving some wonderful feedback! We are so happy to hear you are enjoying our platform and it is user friendly! We hope you enjoyed your sporting event and come back soon for all your ticketing needs! Please remember we have a Refer-A-Friend promotion as well, so share the news with all loved ones to ensure you all enjoy fee free orders! ”
"No fees competitive prices occasional coupon codes What more could you ask for!? Tickets are always delivered on time. I have yet to have a single issue! "
“Hello,
Thank you for your wonderful feedback! We are so glad to hear you enjoy no fees and some promotions here and there! We will continue to strive for excellence here at TickPick and hope you come back soon for you next ticketing needs! ”
"It is the place I buy all my tickets cause of the fees they don't add like other apps"
“Hi there,
Thanks for leaving this feedback regarding our hassle free, fee free platform! We are so glad you are enjoying some great events and tickets coming to you without all those added fees. We hope you will be back soon for all your ticketing needs! ”
"I went to an Orioles game on 9/3/22 and bought 4 tickets through Tickpicks. When I tried to get into the stadium, two of my tickets had been resold without my knowledge. Do not use this service"
“Hi there,
Thank you for leaving your feedback regarding your previous Orioles order. We are truly sorry to hear about this experience. We can see this event was back in September and when reviewing your account and order, there have not been any attempts to reach out regarding this issue. We would highly suggest reaching out to support@tickpick.com whenever you have an issue with your order so we can help you get it resolved as quickly as possible.
We have live agents available for support via phone and email between 9AM-11PM EST 7 days a week. When you purchase tickets on TickPick, your tickets are 100% guaranteed and if there were any discrepancies at the event, we would have been more than happy to review that and ensure you had valid tickets for entry. We would go as far as replacing your full order if there are issues such as invalid tickets.
We are truly sorry about this experience, and we do hope that you will give TickPick another chance. Please remember we have customer support staff available to help you anytime and make sure your purchased tickets are valid and you have a great experience. ”
"Always quick and the most affordable tickets to literally anything you could ever want to want to go to. "
“Hi there,
Thanks for leaving this kind feedback! We always love to hear about great experiences! We are glad you enjoy the No Hidden Fees when purchasing with TickPick and hope you will continue to come back for all your upcoming ticketing needs, whether that be a sporting event, live concert, or theatre show! ”
"I bought two tickets to a concert a month ago still haven't gotten them. There customer service is a joke called 3 times and will be calling today to try and get a refund since this crappy place never gave me my tickets and concerts tonight. Dont recommend using them there a joke. All they say is buyer will send them to u heard that over and over which is a lie."
“Hi there,
We are truly sorry about the extremely delayed delivery of your order. TickPick strives to ensure tickets are always delivered in a timely manner and in ample time before an event takes place.
In this particular situation, the tickets were not made available for mobile transfers until the day of the event. This was wholly out of TickPick's control and even the sellers. The event organizers will decide when to release tickets for transfers, and in this situation, they did not allow for that until the day of the event.
The seller continued to stay in communication with us and assured us they would be transferring all their orders for this event as soon as possible. We see the tickets were transferred in time for the event and all orders were filled the day of the event.
We do understand how incredibly frustrating that can be to have tickets purchased and not have them in hand until the day of the event and we are truly sorry for that delay.
Our team continues to monitor those situations and we will always to our best to communicate those circumstances to both parties, and we are sorry that was not communicated properly to you.
We do hope you will give TickPick another chance and enjoy our new feature. You now can select listings for INSTANT download/transfer to ensure your tickets arrive quickly. Not all listings have this option so please make sure to review the notes of each listing and we hope you will give us another chance! ”
"I should have downloaded the tickets earlier but waited until Saturday morning for the game that day. Had some issue with software. Contacted customer support but they were not open on the weekend. Paid money and did not get to go to the game. I later disputed the charge on my CC but Tickpick blamed Ticketmaster, and vice versa. Still ended up paying for tickets that I never received. Officially done with Tickpick."
“Hello,
We are truly sorry to hear about this unfortunate experience with TickPick. We strive to ensure all buyers and sellers on our platform are satisfied with their orders. I can see the tickets were transferred the day the order was placed, and we have gotten valid documentation the tickets were accepted into your account.
Our support staff is also available 7 days a week between 9AM-11PM EST. You can reach a live agent at 845-538-4567 during those hours any day for assistance.
TickPick is always available to troubleshoot any issues that may arise with your tickets, but since we are a secondary marketplace, all sales are final, and we would not be able to issue a refund unless the event itself had canceled or the seller did not send the tickets. As the seller provided evidence the tickets were sent and accepted into your account, they do require to be paid for the sale and we cannot penalize them to issue a refund.
We are truly sorry about the technical issues you had the day of the event, and we hope you will give us another chance! ”
"Good Tickets at a Great Price."
“Hi,
Thank you for taking the time to leave this great review and shared feedback! It was our pleasure assisting you with the best tickets at the best prices! Come back soon for all your ticketing needs! ”
A rep from TickPick, TickPick.1, has responded:
“Hi there,
Thank you for leaving your feedback about the delivery delay on your order. Here at TickPick we always strive to ensure all customers are satisfied with their purchases.
There are multiple reasons for a delivery delay, and the most common one being that the venue itself will not release the tickets to professional ticket brokers until 24/48 hours prior to the event's listed start time as a policy in place to prevent fraud and other issues.
However, your confirmed order is 100% protected by our Buyer Trust Guarantee, which guarantees that you'll receive the tickets in time for the event and shortly after they become available to the seller.
There are delays on electronic tickets across the industry and that is wholly out of our control unfortunately. We do guarantee they will arrive in ample time for the event though so don't be worried as the time grows closer. We have dedicated team members monitoring all upcoming events as they get closer and will send reminders out to your seller to make sure the order arrives by the in-hand date.
We hope you enjoy your upcoming event and please remember the order may still arrive before the given in hand date so keep an eye out for incoming emails pertaining to your tickets! Have a great time at your event!
”