"I was told wrong info and they processed payment based on wrong info , i called to request refund and to cancel tickets but i was told they are not able to send refund. "
"Bought a pair of tix for Halestorm/Evanescence in Worcester, MA. Show was postponed a couple months due to Covid but we were assured our original tix would be honored. But when we showed up at the event and present our tickets, they scanned as "INVALID". Immediately called customer service, and they re-sent the tickets. Went back to the gate and tried again, and still came up as "INVALID". Went to the venue's box office, and the rep said there was nothing they could do. She also told us that it's not uncommon for tickets from Tickets-Center to scan as "INVALID" - possibly because they are double-selling seats, or even selling tickets that are entirely fraudulent. She said we could buy a new set of LEGIT tix from her, and to our surprise, we got BETTER seats, at less than HALF the price we paid through Tickets-Center.
A few days later, I began the process of trying to get a refund from Tickets-Center for our unuseable "tickets". After several attempts and a couple suspicious dropped calls, I finally got ahold of someone and they took my complaint and initiated a "Denial of Access" investigation, and I received an email informing me that their staff is "working diligently" on my issue, and that I should expect a "Denial of Access Declaration" form in my email, which needs to be filled out and returned within 3 days.
That was 5 days ago, and I've received no further messages from them. No form, no follow-up, nothing. Planning to call back tomorrow, but after having read all these complaints, I'm not very optimistic."
"Don't use ticket center unless you'd like to pay for nothing because that is what you will get.. nothing. Not only did I not recieve my tickets but my complaints were ignored and my refund has not been issued after two months. "
"I sadly purchased tickets to Pretty Woman @Benedum thru this site . "BIG MISTAKE", as the movie said . $384.95 for 2 tickets for my daughter's anniversary . Money I certainly had no business spending. MANY emails and phone calls later and she has no way to pick them up because the ticket purchaser MUST pick them up . I live 2 hours away and she lives 15 mins from the venue . I'VE NEVER heard of not being able to change the pickup person's name. They want me to send her my expired license to get in . She'll be standing in the cold trying to get in with someone else's expired ID and won't get in ! What a way to spend your anniversary. "
"I was looking forward to a Kansas concert at the Paramount Arts Theater in Ashland Ky. The concert was only about 10 days away and I had not printed out my tickets. A representative named “John”was very calm and helpful. He not only located the email I needed to print out my tickets, he was calm, polite and said don’t worry about finding the email you were sent a monthly ago, I’ll just send you a new one. The best thing was he stayed on the phone until my problem was solved! Also I did not have to wait in a so minute on hold status. The entire service took about 15 minutes. Excellent service, I would recommend them anytime."
"Charge double the actual ticket price. Don't offer a refund. Site and links made to mirror the actual venue. When try to talk to customer service, there is none - just recorded answering system hell."
"Purchased Parking Pass from Matt Hayden for Diickies Arena in Fort Worth for $ 77.11. When ticket was released at 10:13pm and funded thru PayPal the seller canceled at 10:15pm. But no refund was sent to our PayPal. Juan at the support ticket-center.com REFUSED to reimburse after scammed by seller Matt Hayden and in turn transferred the sale to another seller "Brian". We advised Juan we had already been forced to make additional arrangements and Juan refused to assist. DISPUTE CARD charge with Bank services for fraud. I have already provided proof and will not deal with the hustle again. No wonder Matt Hayden does business here. Actual cost of parking is only $ 17.00 at Arena. ALL SERVICE REPS at tickets-center.com REFUSED to assist and took NO ACCOUNTABILITY."
"Excellence customer service with Ric , very helpful and professional service "
"Do not purchase from
Ticket-center.com. They do not guarantee any tickets and if ANYTHING goes wrong they make zero effort to rectify the issue. Too many other reputable sites to go to. Avoid this one! I bought tickets for kids for Christmas gifts and none of us got to see Dear Evan Hanson. Everyone was devastated and when I reached out to Ticket-Center they did nothing. They do not care. It’s a scam to take your money. I’ve never run in to anything like this after years of buying tickets from other sites. Be aware!!!!"
"Myra was so helpful to me when I was ordering my Boz Scaggs tickets!"
"This company is a scam! Do not purchase from them. They paid for ads on FB and Google to look official, charged over double what the tickets were from the real seller, and then claimed all sales are final, no refunds. The tickets don't show up in AXS or Vivid Seats, which the chat agents claims is the same company. I have no tickets, and nothing but a confirmation from tickets-center.com which isn't valid for event entry. I am out $555 for a show that would have cost $218 directly through AXS if I had been more careful to see through their misleading advertisements and checkout process. BEWARE! "
"I purchased tickets through this website, to later find out they charged me twice the amount of the actual ticket cost through ticketmaster. I also purchased the insurance. I can not cancel the tickets or get a refund. So frustrating! They are ripping people off! I Googled to purchase the tickets and thought of was ordering from ticketmaster. Once I realized I was scammed I attempted to cancel/return and they would not allow either. All sales final. Please don't fall into this trap."
"the experience of ordering the ticket was great and the agent was very helpful and couteous, the only problem is trying to receive the tickets. i thought it would be an easy step to receive the tickets but its not."
"The prices are unfair. Policies are very confusing. No refunds allowed…..EVER. "
"Don't ever put you money into an event from Tickets-Center.com. They are not a business you want to be associated with. When I had an issue with a postponed event I tried to chat, send an email, and speak to a representative to understand my options and was immediately and rudely dismissed. In this day and age of uncertainty given the pandemic, I would not trust any purchases with this company. I am a very unsatisfied customer! - Mark Y"