"Excellent experience! Extremely helpful on the phone and the refilling of my cartridge was easier than anticipated. Will be reordering very soon. I ordered on a Monday and received on Wednesday...very nice!"
"Excellent service, and quick. Have been using their service for years. When I have changed printers they have always taken toner back without question. The web site is clear and very easy to use. I am theirs for life!
Fortunately, their service is far better than this rating program, the message I was sent was corrupt."
"All went well. My old Xerox is back in business. Trying to get original toner or anything else for older copier is almost impossible and definitly expensive. I read the reviews before I ordered. I was impressed, and like I said I didn't have much choice but to try your services out if I still plan on using my copier till it finally dies. I was not only 100% satisfied by the toner refill kit and everything that was sent to make sure everything went well, but all the personal follow up from your company. I've already told others about how great your services are. Keep up the good work and I definitly will be ordering again. Jack"
"This is the third printer that I have had that I have used TonerRefillKits for. Simple to use & a big cost savings plus if I ever have any questions the tech suport is great.
Gary Saxton
The Travel Place
***-***-****"
"I've been using you guys for over a year now. I'm an attorney and paperwork is the order of the day. I probably go through 5,000 copies a month at a minumum. About 2 years ago, I ordered a toner refill "kit" from someone else. Don't ask me who . . . it'll just make me upset. 3 weeks after I ordered the refill kit from them, I hadn't received it. I went to their website, and there was no phone number to call them, but there was a "drop-and-click" to have them check on the status. For the next 3 weeks (7 weeks after I ordered), it kept coming back as "In Process." 8 weeks - - 2 months - - after I ordered the refill kit, it came in. By that time, I spent $120 on a new toner cartridge. To add insult to injury, I got on their list to "remind" me to re-order from them. You see a hole in my head?
Then, I came across TonerRefillKits.com. No complaints from BBB and the other websites I checked (which I should have done with the first company). Sure . . . the little LED flashlight that can be locked in the "on" position and the package of M&M's is nice, but not the deciding factor to me.
Dang, this last order . . . as the other 2 orders I've done with TonerRefillKits.com . . . are shipped within 24 hours and I receive within 3 days. Of course, the fact that my office manager, Linda, says she likes the packet of M&M's and she now orders only from you, has nothing to do with my re-orders.
You've got my business forever.
Regards,
Glen Navis
"
"Very detailed and easy to understand. The instructions are written by techs who obviously have worked with each product and know how to communicate these instructions to someone else. From the order to delivery, we were kept informed. It is a joy to recommend this excellent company to my friends."
"I've been using tonerrefillkits for years now. Love the company and their products!Great tech support when I needed them. Can't ask for more from a company..."
"ALL WEBSITES AND CUSTOMER SERVICE COMPANIES SHOULD IMITATE TONERREFILLKITS. BEST EXPERIENCE EVER!!!"
"Put their website and phone number in your contaqct list becasue they are the most efficient, accurate and helpful web company I've ever dealt with. They have thought of everything you need when refilling toner cartridges - the instructions really do make it easy to save many dollars. We're a small non-profit with a limited budget and printer costs can be substantial. My favorite customer service call: 7pm on a Friday evening. My HP Color Laserjet was "streaking". I called and Technical Support answered the call....7pm remember. I described the problem, he asked the model printer, then told me it sounds like the waste toner hopper was full. Sure enough that was the problem! I emptied it and had the brochures printed for the event Saturday morning. And check this out: it was an original HP cartridge that had never been refilled. I assumed it must have been a problem with a refilled cartridge - but it wasn't. In fact, after I emptied the waste hopper, I refilled the cartridge and will get thousands of pages! Prompt, honest, talk you through any problem. They care."
"Great value for a great price."
"The toner refill kit was better than expected. Not only did it get shipped to my house in a reasonable time, it only took about 10 to 15 minutes to refill my cartridge and works like a charm. Big difference in cost compared to almost $200.00 for the whole toner cartridge. You guys saved me some big bucks. Keep up the good work!!!"
"great service everything went perfect for my second time, they even call to thank you for your oeder"
"My order was filled and sent immediately... ...I received it in super fast time... ...Everything was correct and in perfect condition, along with excellent directions for refilling toner cartridges! This delivery was equal to my previous experiences with Toner Refill Kits! "
"I teach. I can never count on the copy machines in my building to be functional or available, so I print my own assignments. I use a lot of toner throughout the school year. TonerRefillKits has saved me hundreds of dollars.
Service is prompt. They follow up with a phone call. What I truly appreciate though is that the reps take time to learn customers' buying patterns. I have two laser printers, one in my classroom and one at home, and they both use the same toner. Once when I made a purchase, I received the usual phone call -- not just to thank me for the order but also to make sure that I knew that the toner cartridge of a printer would only do so much and that I would eventually need to be looking at purchasing a different cartridge (either new or used and empty). THAT makes a difference to me.
Oh...and I have to hide the M&M's from my husband now! :) "
"Outstanding as usual. The refills are very easy to use."