"Woke up this morning and I found a correction from Toyotaparstdiret.ca.
Full refund, no explanation.
So, okay?"

"Parcel was not delivered."

"Been 7 days since ordered online. Not a email saying when will be shipped or anything. Crappy service for a online vender. If I wanted to wait weeks for a product that shows in stock I'd order off ebay..would never buy from here again"

"Tried to add some missed part to existing order the next day and could not reach anyone. No response to email response to original order email. Used the AI chat on website which took the information and said it would be “forwarded”. Also tried calling but voice mail box was full and message indicated to reply with email. There was lots of time before they were able to process the order to be able to added the additional parts. Will have to order the missed parts separate now and pay another separate shipping fee "

"Horrible service , more than a month never receive my order and no body response to me , last time i bought on this website "

"I have tried multiple times to inquire about my order, and ETA. But I have not received a reply."

"great website but why list something as available if part is not available? "

"had a line on some accessories for my Scion xB but Toyota parts direct showed they had the same parts in stock and new . I ordered them and 2 weeks later I get notified they never had them and now they parts I passed on are gone . dont waste your time with these guys . they can't even keep track of their in stock inventory ! "

"Great price, $145 to $20 less expensive than my dealer. Your website ensured I received a compatible part for my vehicle."

"I think my latest purchase (which is enroute to me) is my fourth.
I'll avoid the local Toyota dealership simply due to their failures in servicing my two vehicles properly, or completely.
If I can do the work myself, and there's no urgency in doing the work, I'll order parts from TPDirect.
If I need it done now, I'll purchase the parts from the dealership and either do it myself, or have a trusted independent do the necessary work with OEM parts.
Having this option mitigates getting service done improperly, or getting ripped off by the dealership.
When the dealer's service department can't install new TPMS sensors and sync it to my truck, or install 5-30 oil
when it clearly says right on the fill cap 0-20 ... ya gotta wonder what they've done wrong in the past.

Keep up the good work - you folks are a much needed resource in a world with a rapidly growing incompetence.


"

"Super slow, after 6 days they asked if I confirm my order, not even prepared to send. "

"2 weeks without any come back. "

"I ordered wheel bearings for my sienna, the order was processed, 2 days later I received a refund and was told the parts were not available for my 2014 van.v"

"I never received any delivery emails, status updates, I called but mailbox is full but my credit card has been charged. "

"horrible slow processing times and shipping, no one will reply to messages or emails, first time and last time with this company, I would not advise"