"Well it took a week to tell me that
***-***-**** is on currently on backorder with an uncertain ETA. Once processed, it cannot be cancelled. Really I guess I better cancel as there is no ETA.
"

"No part received and no one to talk to. Can’t get in touch over phone or email, and the ai chat bot keeps giving the same answer “someone will reach out”

I received a random email a few days after I placed the order, saying my order status has changed. But it does not specify to what it changed to.

No idea what is happening? Seems like a fake ai generated website "

"I ordered a paid for a brake line part. I received an email receipt but was given no tracking number or estimated time of delivery. I called the number provided and was directed to a full mailbox (hmmmm very suspicious). I then "chatted with the AI specialist" providing my order number. I was told a message would be sent to sales to contact me. I received another email from sales identical to the first receipt, again without tracking information or delivery date. Now I receive this rating email and I have not yet received the part ordered 15 days ago!"

"Pro service always verify your order and you get the right one"

"excellente qualité pour les pièces"

"Super good selection and lots of helpful information. The only drawback is shipping - there are no options to expedite the very slow shipping method they offer. Ordered a small part and it is going to take nearly 2 weeks to arrive. My sense, unfortunately, is I could have received it sooner from local Toyota dealer. Still waving for the part…"

"Simple and efficient communication."

"Good selection of parts, price are good. Preparation of the order and shipping could be faster but still acceptable"

"No answer to my questions about my order. Very disappointed."

"Website had great selection, and prices. I found all of the parts that I needed. I ended up cancelling the order since the delivery was going to take between 4-6 weeks from date of order. Having to correspond only through email 1-2 times per day also made the ordering and confirmation process unnecessarily longer than needed."

"Order placed on July 21st and followed up on July 25th. Received an email for 2-5 days. Following up today on July 30th. More information is required by now since I have to coordinate the install of the part"

"The 17 daughter broke the taillingt on her mother's car. I made her do all the research on the replacement, dealer, after market, Amazon ...She found you site and the cost was much lower than the price listed on the dealer website so she ordered it. A few update email later and it came. She is going to Montreal this weekend and wanted the car to be whole for the trip for police and safety reasons. The email kept her from bugging me every five minutes for updates on the arrival. Good job and thanks. "

"I ordered a engine mount and after more than a week of having no news they just cancelled my order without any explanations.

Bad costumer service, at least they refunded me. If you are in a hurry dont order with toyota parts direct."

"Toyota Parts Direct has a solid reputation for being very slow in fulfilling orders.
Other companies, like Rock Auto, will have the parts at my door before TPD can acknowledge my order. "

"Barely heard any feedback regarding my order."