"My story and what happened to the Trekkinn team?!!!
!!!!!! Do not believe the storefront, the goods are not in stock, even if you paid for the order!!!!
Several times ordered goods in this store,everything was acceptable up to the moment. The order was made a month ago, the status changes, but everything is in the same place. Removed the lamented goods from the order, later it turned out that the product is not available, but I see this product on sale on the site, it is available until now! I chose a different, similar product, but no change. Support for the company does not help, or rather on the contrary creates some problems.
This company has ruined its reputation, and nerves customers. Who will return the time spent and nerves? terrible quality of services. Order 15558279.
A month passed, the order was not sent. "

"If I could give this company 0 stars I would. Absolutely the worst customer service. I ordered a backpack on December 7th and I still don't have it (after 40+ days). They keep sending me a link to track it that DOESN'T WORK and have told me several times, "you will have it soon". I was assured that I would have it a few days after Christmas. Today I waited 2.5 hours to talk to someone in the Chat Box. I was 55th in line. When I had about 8 people in front of me--a message popped up that they were no longer on line. Seriously? I've never seen anything like it. At this point, I just want a refund--but I'm pretty sure I'm screwed. I will NEVER order anything from them again--I hope you do the same."

"Ordered a Christmas gift on December 11 and according to the shipment tracking, it still had not left the shipping country until after Christmas! It finally arrived after one month and they sent the wrong product. They have been giving me the run around to return. They offered $20 to keep wrong product. I've got time so I requested complete refund and I want to return. It probably will not happen but will keep trying. Lesson learned. Stay away from this retailer!!!"

"A fuir ! Commande passée le 13/11/2019 et toujours non livrée au 07/01/2020 ! Après plusieurs relances, toujours pas de réponse claire quant à un remboursement ou un renvoi du produit (patientez..., une enquête à lieu...)... J'attends une réponse suite à un dernier ultimatum posé avant de porter plainte auprès de la DGCCRF et faire intervenir l'organe de défense européen des consommateurs."

"Ordered a Christmas gift on Black Friday based on an anticipated delivery date of December 12 and according to the tracking it still hasn't even left the shipping country! I don't believe it was ever shipped given that no picture of the package is in the link they provided for verification. Original response was to blame Canada Customs even though it hasn't even arrived there yet? I could have purchased it elsewhere and had it in 2 days. Lessons learned. Stay away from this retailer.
"

"I ordered Christmas presents on the 7th of December 1 WEEK later I received an email to say my order was being prepared ...what happened to take 7 days for my order to be even looked at! It is now 27th Dec and still no package. AVOID these so called retailers "

"Gross misconduct! Liars! Ordered 8.12.19, only JUST arrived in Belgium. Was supposed to be a Christmas gift. Will NEVER EVER use again! I know Spain is known for mañana but this takes that phrase to a new level! On their website (23.12.19) states that the same product can be ordered today and received 25/26th December. Clearly, they've now acquired a teleportation device! Ignore the one star, they deserve none!"

"Ordered a bag on December 12. The shipment status on the carrier website, 11 days later, is still "Shipment information received".
The customer service telling stories about a delay in updating the shipment status and keep sending my some generic email that the package is on its way. Errors can happen but Trekkinn made zero effort to solve the problem."

"Terrible customer service !"

"I ordered climbing shoes that were supposed to arrive within the week. Still not here and no way to contact them."

"Others have experienced exactly the same issue (as seen in other negative reviews); ordered and paid for expedited delivery by 11th / 12th December. On 16th Trekkin told me they were sincerely sorry and it would ship in the next few hours. Several days later they are telling me the same lies.

I think my message to Trekkin sums up my issue:

On Wed, 18 Dec 2019 at 10:59, [name withheld for this review] wrote:

You have got to be kidding me!

This order still hasn't shipped!

Four days ago you gave me your "most sincere apologies for the delay issues" and "confirm that your order 15427955 is being shipped in the next few hours".

Today you are giving me the same empty platitudes.

Your word means nothing. I am disgusted with you.

I will be submitting a formal complaint. You have taken my money in exchange for a product that would be delivered in time for me to use on my upcoming trip. I did my bit. I ordered and paid. You have not help up your end of the agreement. I now will not have a key item for my camping trip. I can barely express how angry I am about this.

I will also be uploading your broken promises to the review part of your website, Google reviews, Amazon and any other platform I can find. People deserve to know that you do not fulfil your sales agreements (delivery time is an important part of a sales agreement).

Sincerely,
[name withheld for posting this review]"

"I ordered $195 boots that took nearly 3 weeks to arrive. The size was too small so I tried to return them. I sent an email and I heard back more than a week later how to file a return. I tried this and was told I was too late even though I initially reached out within the 30 days. I am now out $195 for boots I can not wear. Be very careful with this company - they offer good prices for shady and bad service. Personally I think it is better to pay a bit more and be safe. "

"VERY BAD SERVICE! shipment strongly delayed and to date i have no info. the tracking number does not exist. AVOID THIS SITE!"

"Its been 15 days and yet im not getting the product. Im afraid it has been lost!

I ordered November 30, expected delivery is Dec 6-9, its already Dec 13!

I have no doubt on product quality, i have used an osprey backpack.

Is trekkin.com a valid online store?!

Im afraid im another victim here!!!"

"Until today no reimbursement for a return through your courrier 3 week!! ago.

Will inform consumer association accordingly."