"Ordered a coat on 21 november. Should arrivé within 5-8 says. It's 6 december and coat has not yet arrived in my country. No other reaction from Trekkinn than ' item is on transport to your country'. Communication with Trekkinn s*cks. Ik don ' t expect that my coat will ever arrivé. Also refund is not to be expected.
"

"Utilizan el gancho de precios baratos para ganar clientes , luego te engañan diciendo que no lo tienen en stock y que puedes cogerte otra cosa , una auténtica tomadura de pelo , estafadores !"

"I bought a jacket that was not cheap on July, 16th. The only tracking information provided was updated the 17th of July, saying "The item is on its way to Royal Mail".
Today, 28th of NOVEMBER, I still haven't received my item.
Now I'm really thinking to escalate this issue because they just stole my money.
I have been sending several emails for months now, and contacted them using the form on the webpage as well, and no one has given me an answer.
I have demanded a refund on my last emails and of course, no reply.
Also, the account link on the webpage doesn't work.

I regret this purchase so much. This shop should be banned."

"Tradeinn fails to send the parcel. It's not even gone out from origin country. They don't want to make a refund until the parcel gets back to them. It passes more than a month since I did the order.

a screenshot from the support
https://ibb.co/DzXs3LY"

"UK Consumer Contracts Law states:
https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations#cancelling-goods-and-services

so delivery costs as well as the cost of goods has also to be refunded.

Been discussing/arguing on the Live Chat with no success. Still on the case"

"**AVOID THIS COMPANY LIKE THE PLAGUE**

Placed an online order for a North Face Jacket over 3 weeks ago and still not received it.

I have queried the delivery date with Trekk Inn several times and had false promises of "the item has been dispatched and will be with you in a few days' also 'check with Royal Mail tracker' only to find no update for almost 3 weeks. I've checked with Royal Mail directly for them to advise I need to go back to Trekk Inn for Trekk Inn to finally advise that I need to wait for another 15 days.

I've asked for my money to be returned only to receive a mundane automated message asking me to check Royal Mail tracker again.

Following this I've checked reviews for Trekk Inn online only to find my story is not unique, in fact it appears to the the norm. Simply Google Trekk Inn reviews to see what I mean.

My advice is to purchase your products from elsewhere, this lot cannot be trusted to provide what your hard earned cash deserves."

"I ordered a pair of boots and then changed my mind and sent a request to cancel. The request was sent immediately after the purchase but they went ahead and sent them anyway. I have returned the boots (at my expense) and have been waiting 10 days for a refund. Do not buy from this company."

"Do not buy from this website or any of its affiliates (which are many). It is a SCAM. I purchased a "Light My Fire Lunch Box Harness" ($9) and a two piece set of "Light My Fire Medium Spork Green/Yellow" ($6). The package arrive and it was sent directly from China. Immediately, I was doubtful as to whether it was even an authentic product or knock-off. But looking at it and seeing that it seemed similar to the one I lost, I had no choice as this was literally the only place I found that sold the harness separately (is usually part of a lunch kit). I did NOT see the sporks in the bag when I opened it so I assumed that it would arrive separately. Two weeks went by and I checked the website and it said that both items arrived. I contacted the company via email asking where my sporks were. There's not really a way to call them as they're based in Spain (very shady)!! Got a response saying that the sporks were in the same package. I was mad at that point because I realized that they were mostly likely trying to rip me off on the second item and claim that they knew nothing about its whereabouts. As expected, the company was NO HELP and did not offer to fix the problem at all. Instead, they asked me for labels, envelops, etc etc which I no longer had so that they could "investigate". No way they'll accept fault for this even if it was an honest mistake, which it was NOT. Even if I had the original envelop, how does that even prove that the second item was never sent!!! Hope this helps you. Don't fall for it like I did. The price for the sporks were a couple of bucks lower than Amazon but it's all a SCAM. The website looked and felt legit and American, so I didn't question it as it sold mostly popular brands known in the U.S.

This is the BS email that Trekkinn sent me:
In order for us to be able to see the item(s)/or parts of the item(s) that are missing from your order we need you to place a return request:
- Log into your account on our website (MY ACCOUNT button)
- Click on RETURNS and choose the order and item you are having trouble with
- Select the topic "wrong item sent", and attach some pictures where we can see the item shipped, label and as much information as you can so we can investigate your case."

"shoes came in the wrong size and several weeks after the estimated shipping date

customer service is extremely unresponsive and rude

MY ADVICE TO YOU IS TO STAY AWAY AT ALL COSTS, THIS SCAM SITE IS NOT WORTH SAVING A COUPLE OF BUCKS "

"Questo era il mio primo ordine su questo sito e come prima esperienza ci tengo a dire che è stata molto negativa. Offrono la possibilità di scegliere la modalità di spedizione per garantire una sempre più tempestiva consegna e il risultato è che non sono in grado di garantire il servizio. Ho pagato la spedizione più costosa che era prevista e dopo numerosi solleciti vengo informata che la consegna non è garantita non solo per il giorno previsto ma neanche per il successivo (Scalando dunque al lunedi dopo) ben oltre il periodo promosso in fase di acquisto.

Rimborso richiesto e ricevuto dopo 10 giorni.

Do due stelle per il servizio clienti che mi ha risposto alle email in tempi brevi (24h) "

"Ordered ans paid. After over a week - still no in stock, no to ship...."

"After bought several items on 1st September and wait for more than 12 days, I made contact with Trekkinn by email and the guys replied me that the parcel would be very soon with me. After wait another week more, I sent again email to ask for the parcel situation and after several days the guys replied me that I must have patience because some day my parcel could arrived. Again I sent email to request my money back because had been a month from I bought the items and they never arrived. After wait several days again with not answer I sent my request again and they never replied me. At the end I had to clain my money by PayPal. When you buy by online the most importand is the costumer attention and these guys don't understand what is this. Only I can say that "Trekinn" has the worst service and is the worst seller that never I found in online shopping."

"I saw the reviews after I had placed an order, and was worried that I had made a mistake. Well, my experience was very positive. Fast shipping and the kept me up to date during the whole process. I will definitely buy from them again."

"No response about my order "

"However, Trekking.com was fast to dispatch the goods and the customer service answered my query right away - on Sunday! They should only change the the partner delivery service regardless of the price, since InTime is rude to customers and unable to do their job properly. Trekking.com I can recommend, but beware of your local delivery service."