ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2008-06-17

"US1photo offers the best prices on some cameras. They had the best price for the d300 and that's what i purchased from them. Communication was very good and the customer service reps were pretty friendly. The only complaint i have is that they take their time processing their orders. It took them 7 days to get it shipped out from their store and shipping took another 7 days to reach my front door. The camera came in excellent condition and it was a USA with the usa nikon warranty. If you dont mind the wait time and saving money is important to you then these guys are the perfect store for you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-17

"Terrific service. I was worried when the camera did not come with a factory warranty and papers, as promised. But when I called, I was given a free warranty that is better than I could have gotten from Nikon. Good work, Donna. You solved a problem and wound up with a satisfied customer. The alternative warranty arrived in two days and registration went very smoothly. I will shop here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-17

"well, at first i was hesitant to order from this store. after seeing the reviews here, i was convinced that this store is not like those stupid NY stores who are fooling buyers/customers.

i had a nice experience with this store and would definitely order from them again. i have added this store to my favorites for easy access for future purchases. when shopping with stuffs, i usually see there website first before going to other.

I am very happy and satisfied when this store.

TWO THUMBS UP FOR YOU GUYS AND KEEP UP THE GOOD WORK.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-06-15

"If their is any hesitation about ordering from US1 because of some of the reviews and because of the low price, simply check the Better Business Bureau on the web: http://www.bbbonline.org/cks.asp?id=1070706174523. This should set fears at rest, as it did mine. My experience was fine--emails keeping me informed of my order's status; a polite call from Ålex about my address--addresses in the west are strange to those living in other parts of the country; no billing until shipment; and the 11 days from ordering until delivery was acceptable to me because of the low price and the free shipping. I'd certainly order again from US1."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-12

"Extremely responsive and helpful online shopping! Shawn made sure that my order sped through the post holiday backlog to ensure tht my order arrived quickly. I will definitely shop here again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2008-06-09

"Ordered on 6/2 and was told my order would ship on 6/3 and would arrive within 7 days. I called on Thursday the 5th because it had not shipped and was again told it would ship the next day 6/6. I am going on a trip and would like to have the camera before I go but when I went to contact them today I found they were closed the 9th and 10th. At this point I will not get my camera on time for my trip when I would have had they shipped it when they were supposed to."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-06

"No problems. Site was easy to navigate and the free standard shipping only took two days for my package to arrive safely. The contents of the package were wrapped well to avoid damage. This was my first experience with US1 Camera and given their fair prices and good service, it probably will not be my last."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-05

"Had an excellent experience with US1! Price was great; received my D40 promptly and without issue; product functions as expected. Keep up the good work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-06-05

"Great sale. Got it delivered in time. Happy with my purchase in every way."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-05

"Very reliable retailer! My order was processed very smoothly, order was shipped quickly with tracking and arrived with expected condition. No problem at all. The price was also the lowest I could find. So I am very satisfied and will do more business again in the future for sure!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-05

"On a scale of 1 to 100 I would give this company a 91. Its service was friendly (I made one call to customer service) and the price of the Olympus SLR body I purchased was lower than the other legitimate resellers. While I would not use this company's free delivery if my need was urgent: Still, it played fair and delivered my full order within the time parameter it promised. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-04

"After having so much trouble with New York companies [86th Street Photo] offering lower prices for in-stock items and then being delayed because I did not upgrade my order to extremely high cost accessories and being then told my order was back ordered for 5 weeks to 3 months, I went to this company primarily because of its good ratings. I am very pleased. I placed my order for a Nikon P80 on Monday 6-2 and it was sent by noon on Tuesday 6-3 without any hassle.

This company deserves a very high rating and the extra $40 is well worth it for this good service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

wcm
3/5

2008-06-03

"Just know before you order that if you want the free shipping deal they offer, you'll be forced to wait a week before they ship. They put the paid shipping orders before yours. This was the case in my order. When I called and asked why my in-stock order took 5 days before it shipped, they hung up on me.

Also, be sure they get your address right. I had to call them 4 times on that.

Other than that, great deals...great company!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-06-01

"Very Satisfied. I received verification that the order was shipped on time. I arrived when it was supposed to and everything in my order was fine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2008-05-25

"Update to earlier review: Was contacted by Kevin in response to my earlier expressed dissatisfaction. Order was shipped same day as a result, and tracking number provided. Explanation was given about delay in shipment (drop ship delay; error made entering tracking information). Seems to me the vendor has done the best they can to rectify the situation. Waiting over a week to get a tracking number is an unusual experience for me. However, knowing someone with a conscience and a desire to do the right thing is at the other end is a great comfort. I would suggest that phone-centric customer service, where calls are required, should be reconsidered. It seems likely that most people order online to avoid phone contact, not to foster it. I want to be sure to add that prices are the best anywhere on the item I purchased . . . by a significant amount. It seems that may be tied to the delay in initial processing, and is somewhat alluded to in the paragraph at the bottom of the web-site. HOWEVER, am still waiting for information regarding the 3 year bubl replacement warranty that I had asked about twice via email, and have not received the information requested.

Original review: Dissatisfied with no tracking number provided one week after ordering, no contact via email as the days went on, and a concern if or when order would ship.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A