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Verified
1/5

2004-12-10

"I ordered a camera that seemed to be a good deal. I got a message "we've been trying to contact you" even though my phone never rang. The line was frequently busy. l left 4-5 voice mails an 3 e-mails but "Bill" at extension 107 never called back. I then left voice mail and e-mail to cancel the order. No question that the "list" price of their accessories is overprice. Epson list price for Photo Mate printer is $199 and it "lists" here for $299"

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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking delivery status
Delivering products on-time
Delivering products damage free
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1/5

2004-12-09

"Retailer called to try to sell me a battery pack to go along with the camera which I had purchased as a christmas gift for someone else. When I suggested that the cheaper rechargeables that i had used and bought for a cheaper price in the past seemed to be suitable enough, he was very rude, said that the product would be received in 14 to 21 days and abruptly hung up on me. This, in spite of the fact that the website said the camera was 'in stock' and offered 7 to 12 business day shipping."

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Verified
1/5

2004-12-09

"NEVER BUY ANYTHING FROM THOSE GUYS!!!! Ordered a camera for a good price. Turned out nothing is included and had to pay three times more than the camera. When sad that don’t need anything else got a reply that would have to wait at least one month to get the item. So just canceled the order. Great Scam!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-12-07

"Camera actually sold out!
Still showing on stock on their website.
Lousy customer service.
"

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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-12-07

"BAIT AND SWITCH! I was told the Nikon D70 was in stock. It was the lowest price on the net, so I was very excited. Once I placed the order online, I got an email saying they needed to "confirm my order". This was just a session to try to sell me $15 accessories for $300. Once I said that I wasn't interested in the accessories, they told me that the item wasn't in stock. Figures."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-12-06

"Avoid them. They are scam artists. Ordered a Canon S500. Didn't ship. Called them up. They said that they stripped the retail version of its battery and charger. Tried to sell these as a separate purchase. Worst online experience I've ever had. "

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Ease of ordering online
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Delivering products damage free
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Verified
1/5

2004-12-06

"I thought that I was extremely lucky in finding the digital camera I wanted for an exceptional price. I ordered in good faith only to discover that this organization will NOT fulfill your order unless you purchase overpriced, low quality accessories. Their customer service department doesn't respond to e-mail or telephone calls.

My advice is not to bother with this firm despite the teaser prices.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Delivering products damage free
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Delivering products on-time
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Verified
1/5

2004-12-06

"Placed order for Cannon A95 digital camera. Thought I had found a great deal. Price was right but poor service.

Email and phone calls were placed letting me know there was a problem with my order. The "problem" was that I only wanted the camera and none of the extras. After speaking to the customer service rep, he confirmed my info and said it would be shipped in 7 - 14 days. A few hours later, I received an email that my camera was on backorder and it would be 4 - 6 weeks before I could get the camera. The email gave me the option to cancel, and I did so immediately. This is a Christmas gift and I can't play games and wait.

I will not shop this site again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
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Resolving problems
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Making decisions on their own
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Verified
1/5

2004-12-02

"order was cancelled with no problem...continue to monitor usaphotonation for any follow up for charges to my credit card.....got my camera for a fair price @ walmart, and received the full package.

So glad I cancelled my order with usaphotonation.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-12-01

"I have to agree with the other reviewers, these guys are scam artists. After placing the order for Sony DCR-HC40 camera, I was sent an email to call them up and talk to guy named Steve. When I spoke to the sales person I was told that it the camera did not have battery and charger, asked $50 for the charger and $150 for the battery though according to him it was a US model and was factory sealed. I was kind of scared of dealing with these guys and cancelled the order. When I googled for this Sony camcorder, USA Photo Nation ad showed up at the very top of the page stating that this model camera was in factory sealed box and ready to be shipped. This kind of decptive business practice should be stopped."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is consumer focused
Is trustworthy
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Variety of brands and products offered
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Verified
1/5

2004-12-01

"I am in the process of waiting on a Sony DCR-HC40 and ws told to give them an authorization code after two days of waiting to be notified of this need. When I spoke to the sales person I was told that it was ready to be shipped and was pressured into buying over priced accessories. I then contacted "Mike" and was told that my camera is backordered and that I would have to wait 4-6 weeks for delivery. He said the entire lot had to be shipped back to Sony. I then checked their website and was told that it was in stock and ready to go. I will be filing a BBB report and hopes this place get shut down. By the way, I was also told that there were no batteries included but yet was told this item was factory sealed. I checked with Sony and they said it did come with a battery. What a cheap way to sell accessories!!! Hope you take my advice and shop elsewhere."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2004-12-01

"Accidentally entered a decent review of these guys awhile ago, thinking for a moment it was the store that picked up the damage from these wankers. Total bait and switch game, like the other reviews say.

Bait with a low price for the camera, call and push the accessories, if they don't buy any tell 'em it's backordered. Accessories are often 200% of typical retail price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
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Verified
1/5

2004-11-30

"I have never been so disappointed with a store--I tried to purchase a Canon PowerShot G6 for my husband's birthday and have it shipped via express mail. Although they listed the product in stock, it has been 12 days and they haven't processed my order yet. I will never shop their again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-11-29

"I can only echo what the rest have said. I canceled my order when they tried to sell me accessories, then informed me (since I refused their offers) that my item was on back order, even though the web site said it was in stock. Don't waste your time with these folks. If the price sounds to good to be true, your shopping at USA Photo Nation, and it is!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A

Verified
1/5

2004-11-29

"The price looked too good to be true, and it was. They seem to be doing a bait-and-switch operation. Ordered a Canon A95, but came back from a few days away to find emails and a phone message asking me to call them. So when I finally get through, the guy says the price I got was for the "international" version, so it wouldn't come with any of the proper accessories (strap, memory card, manufacturer's warranty etc.), and if I wanted the real thing it would be $65 more. I told them to cancel on the spot. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Overall technical support
N/A