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Verified
5/5

2004-11-16

"Our old digital camera had been dropped and the repair estimate was $185. USA Photo Nation supplied me with a new Coolpix 3700 for less cost (including rebate) with more pixels, less size, and many new features. I ordered online and received the camera promptly. I sent in the rebate request with the label from the box and the rebate check arrived in a couple of weeks. These people know their business and package deals to match with customer needs. I recommend them."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
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1/5

2004-11-16

"Same scam here too first inform me congratulation after my desinteres for extra stuff the classic:

"
Dear Valued Customer,

Thank you for placing your order with USA Photo Nation. We regret to inform you that your order has gone in to backorder. The item that you have ordered has been oversold and will not be available to us for approximately 4-6 weeks. We apologize for this unexpected delay. If you have any questions please feel free to email us at ****@****. If you would like to cancel your order simply reply with your name, order number and confirmation to cancel.

Thank you,
Service Department
USA Photo Nation
"

I'll never buy for this guys anything.

respect
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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s29
Verified
4/5

2004-11-15

"Was really happy with the purchase and the delivery was way faster than I had expected. I definitely recommend this store to anyone who wants to buy digital cameras online."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
1/5

2004-11-13

"Classic Bait & Switch
I attempted to buy a Canon Powershot S60 from this company. Yes, I was forwarned--I'd read the comments on this site. However, I thought I could deal with some sales pressure--if their prices were as advertised.

Before even taking my order, the salesman wanted my credit card number. I told him that I had some questions before I would place an order. One, was the camera was in stock. Two, was the camera available for 3-5 day shipping. Finally, was the camera price as advertised.

The salesman replied that the camera was in stock at the advertized price and available for 3-5 shipping. He then tried to sell me additional memory, a warranty, another battery, etc. I refused all of them. The salesman then told me that it would take 10-12 weeks to come in from Asia. I replied that he had just told me it would be available for 3-5 shipping. He denied this at first, then admitted it--but had no reason as to why the status of the camera had so suddenly changed. I told him he was wasting my time and hung up.
"

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Verified
5/5

2004-11-12

"I purchased a Canon EOS Digital Rebel. They had the best price out there for this camera. I spoke with a technician on the phone to clarify a few things. He was curtious and friendly. They then promptly shipped the order and I recieved when they said I would."

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Being trustworthy
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Verified
1/5

2004-11-12

"Send me an e-mail to contact them.
First the number was busy for several attempts.
Then got a voicemail and left message to call back. Never called back.
Send e-mail to no avail.
Told them to cancel order bu e-mail in desperation.
Do not order from them
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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1/5

2004-11-12

"WHAT A NIGHTMARE! When I first tried to order a Nikon Coolpix 8400 camera I was assured two times that it was in stock. Upon placing my order online I was informed that it was on backorder and would take 4-6 weeks to deliver. I bought the camera elsewhere and tried to buy a spare battery from USAPhotoNation. Manager Bill Evans offered a nice upgrade which I happily accepted. Unfortunately he sent me a cheapie China Merkury battery that didn't fit the Coolpix 8400. After I returned it he promised to send the right battery. Despite repeated emails and unanswered phone calls nothing happened, and it took weeks to finally get my VISA card credited. In short, I've been lied to, mislead, and deliberately ignored by USAPhotoNation. Although writing this commentary is a waste of time, hopefully other buyers will take heed and avoid USAPhotoNation at all costs. This is one company that truly gives meaning to the term "caveat emptor" — buyer beware! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-11-11

"I've had a very frustrating time trying to buy a camera from this company. They emailed me to ask me to call someone in their company after I made a purchase. I tried to call at the times listed and when I called, it turned out those were not the correct times when the company was open. I then called during the actual hours they were open and the toll-free number was busy for 45+ minutes. I spoke to the man who confirmed my order only to get an email a few hours later saying they over-sold the product and would not have it for at least 4-6 more weeks (even though the man had hours earlier said it would be there within 2 weeks). Urgh!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being easy to reach
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5/5

2004-11-11

" USA Photo Nation has the best prices I have seen so far, very good customer support and their agents are very kind. I am very satisfied so far i don't know why they are getting bad reviews cause they are not true."

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-11

"Knowledgeable and straightforward about the product and its warranty. I ordered a Nikon 8800 and received it on schedule (DHL) with no problem. I would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-11-10

"This company should be avoided at all costs! They have misrepresented stock quantities, price leaders, and routinely call customers after they have placed an order online to pressure sell accessories. After going through this, I asked the salesperson to verify my order, that it was in fact in stock and that it would ship on time. Twenty minutes after hanging up the phone, I received an email indidcating that I would have to wait 4-6 weeks as the item was backordered. I canceled my order."

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Overall quality of the company
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N/A
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
1/5

2004-11-08

"Same story as many others about this company. I bought an Olympus digital camera at their advertised price, they then emailed me back and said the camera does not come with a battery or charger, and if I wanted one it would be another $149 for a "high capacity" charger, or $119 for a low capacity charger. Classic bait and swith that reailers always warn you about. I got taken, hope this helps others avoid the same fate. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Verified
1/5

2004-11-04

"LOWBALLER! 5 days after ordering online, I received an e-mail requesting I call about order.
Owner tried to push purchase of accessories, and became angry because i wasn't interested. He admitted order was too small to sell at advertised price!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
N/A
Overall technical support
N/A
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N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Customer service being easy to reach
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Web site being easy to use
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Verified
1/5

2004-10-31

"These guys engage in the classic bait and switch technique. If you are not familiar with how this scam works here is a quick presentation of my experience with them. First they provide a very low price, than they tell you that what you ordered requires an expensive up grade, when you decline the up grade they tell you the product you order is on back order, and finally they cancel your order. So the only remaining question is why Froogle provides this link."

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Verified
1/5

2004-10-30

"DO NOT BUY FROM THIS MERCHANT!!! It is one of several on-line stores that offer cameras at very low prices but pressure you into buying extras you don't need. Their accessories are extremely expensive and can be bought from a reputable store for a fraction of the price. If you don't buy the accessories, they put your camera on backorder forever! THEY WON'T SHIP YOUR CAMERA SO DON'T WASTE YOUR TIME!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services