"Fridge was damaged when i got it and the took care of it right away. Great customer service."

"I learned about US Appliance through my interior designer. I had assumed that Home Depot or Lowes would be able to give the best prices on appliances but on each appliance I ordered, I was able to save $100 - $300! The appliances were delivered faster than promised and I couldn't be happier. Thanks, US Appliance!"

"Good product, good service"

"The washer and dryer was dwlivered on time and was in perfect working order and shape. You can't ask for a better company to do business. I will buy again from them."

"stove-damaged-sent back.
micowave dented. the regfigerator was the only thing not damaged.

NO-i would not recommmend to friend.

"

"my dishdraw unit arrived ahead of estimated delivery date. I was pleased with the contract delivery crew . Product is installed and running well.US Appliance kept me informed with emil and phone call. Thank you for a great service. "

"US Appliance staff are very courteous and efficient, was told delivery would be 3 weeks, and we received our merchandise in 2 weeks, which is very fast considering it is over Christmas & New Year. The delivery company was also very efficient and so are the delivery persons. The price was the best we found. Very happy with the whole transaction. Will definitely buy from US Appliance again."

"Faster than expected/estimated shipping, product arrived in great condition. Friendly delivery driver loaded the pallets into our garage. Cant beat the price.

Thanks"

"ordering over phone was excellent. Delivery went very well - had to meet driver at location away from house - couldn't get truck to house."

"I have yet to receive my refrigerator perhaps tomorrow?"

"Can't really give a true response as my appliance ordered has not been delivered as of today 11-26-12. "

"Communications are terrible!

I have had my card charged for the cooktop
and that is the last I have heard from US Appliance."

"Still waiting for my refrigerator, we received a call from Home Direct and they gave us a 4 hours window from 1 pm to 5 pm, it is 7:10 pm and nothing, of course cust care is already close and their web page just said schedule for delivery and I do not live in a remote area just 20 min from Denver"

"I ordered with US appliances 8 yr. ago and decided I can trust them with recent order of a hood and dishwasher. They give very good prices and the savings from "no sales tax and free shipping" allow for ordering better models. Unfortunately the pros end here. The US appliance website promises 2-3 weeks delivery, 4 weeks for professional models calculated from the time of the sales receipt. Our order was placed on 11/6, sales receipt came on 11/7, order departed their warehouse on 11/23 and reached the local distribution center on 12/5. Delivery was originally scheduled for 12/7, so may say it is in the norm. Inexplicably the delivery date posted on the Home Direct web site changed to 12/12, but no one called us to schedule the delivery. We called multiple times to understand what is going on and negotiated a delivery for 12/14, confirmed by the dispatcher. On 12/14 no one showed up after 6 hours of waiting. Moved to 12/15 - same story. Moved to 12/18 - 9 hours waiting and received a smashed box. Our order consisted of two items, but no one seems to know where the dishwasher is: US appliance requested "Deep dive" search in the local warehouse and 24 h later still no result. Apparently this search allows for 72 h. Most importantly, it is almost impossible to reach out the local distribution center (it is under Home Direct) - their answering machine loops and if eventually able to speak with a real person, they intentionally put you on indefinitely long hold, trying to test your patience. Promises, promises, promises to check the status, to call back, etc. - never happened. The US appliances rep is similar type of "professional" - full of promises and insincere apologies without real ability to obtain info and influence change in the distribution company. However, she requested $50 compensation for the missed delivery date (appreciated, of course, but not a real compensation for the wasted time and abuse). Cannot understand how companies like Home Direct, so inefficient and with extremely rude customer support, can survive. I wish I had ordered locally and paid more - the feeling of disappointment, disrespect and mistreatment overpowers the joy of the new appliance finally here. I hope the other unit is delivered and I won't have to wait another month for ordering through different vendor. I would never use US Appliances again."

"Easy to order, good communication of shipping status, arrived in less than time quoted."